Hello Lavasoft team, on my Windows Vista Home Premium full (32-bit) I run a Ad-Aware smart scan and after it is done and I click privacy objects it comes up with:
"An error has occurred in Ad-Aware 2007 Pro!"
Component:
TVirtualStringTree
Message:
Canvas does not allow drawing
Send this information to Lavasoft Support Team and also what ou just did to help us track down this error.
Ad-Aware now terminates.
____________________________________________
I tried running Ad-Aware under administrator also and it still does the exact same thing.
Image of error window:
Click to view attachment
Full Version: Ad-aware 2007 Error After Scan
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Resolved/Inactive General Support Issues
I also get the same error!!
And me
Hi derekmski,
If you check the June issue of Lavasoft News, it states in the "Ad-Aware 2007 Premiere " section:
From memory, the 64-bit version is scheduled for 4th quarter 2007.
Since you are using Vista Premium, you may experience some issues prior to the officially Vista-compatible versions being released. There have been reports that switching to the "Classic" interface (instead of Aero) just for the AAW scan can work, or alternatively trying "XP sp2" compatability mode - maybe worth a try?
Regards,
Spike
QUOTE
...on my Windows Vista Home Premium full (32-bit)
If you check the June issue of Lavasoft News, it states in the "Ad-Aware 2007 Premiere " section:
QUOTE
While Ad-Aware 2007 will not be Vista compatible right away, a Vista compatible version (32-bit) will be released at the end of August, and all Ad-Aware users with a valid license will immediately receive the Vista compatible version update upon its release.
From memory, the 64-bit version is scheduled for 4th quarter 2007.
Since you are using Vista Premium, you may experience some issues prior to the officially Vista-compatible versions being released. There have been reports that switching to the "Classic" interface (instead of Aero) just for the AAW scan can work, or alternatively trying "XP sp2" compatability mode - maybe worth a try?
Regards,
Spike
QUOTE(spike-nz @ Jun 17 2007, 03:20 AM) 
Hi derekmski,
If you check the June issue of Lavasoft News, it states in the "Ad-Aware 2007 Premiere " section:
From memory, the 64-bit version is scheduled for 4th quarter 2007.
Since you are using Vista Premium, you may experience some issues prior to the officially Vista-compatible versions being released. There have been reports that switching to the "Classic" interface (instead of Aero) just for the AAW scan can work, or alternatively trying "XP sp2" compatability mode - maybe worth a try?
Regards,
Spike
If you check the June issue of Lavasoft News, it states in the "Ad-Aware 2007 Premiere " section:
From memory, the 64-bit version is scheduled for 4th quarter 2007.
Since you are using Vista Premium, you may experience some issues prior to the officially Vista-compatible versions being released. There have been reports that switching to the "Classic" interface (instead of Aero) just for the AAW scan can work, or alternatively trying "XP sp2" compatability mode - maybe worth a try?
Regards,
Spike
Yes, I did see that after a few weeks of researching thanks. Why did Microsoft "hide" vista from you guys, it was out since last what January? Hmm, all well, so there still will be updates from the Ad-Aware 1.06r1 version right?
Me too
QUOTE
Why did Microsoft "hide" vista from you guys, it was out since last what January?
Ad-Aware 2007 was always intended to be Vista-compatible from the start - as explained in this announcement in the top section of the Forum: Vista Compatible?
QUOTE
We regularly receive inquiries now about Vista compatibility for the soon-to-be-released Ad-Aware 2007 product, and we’ve even said in previous announcements that the new product would be compatible when released. We know that computer users everywhere have already begun the transition to the new Windows operating system and we have every intention of delivering a new product in 2007 that is Vista compatible.
However, we’ve just recently discovered a technical glitch required for Ad-Aware 2007 to fully operate with Vista, and in order to meet the launch date that we committed for our worldwide customers and to completely comply with Microsoft’s requirements for the Vista program, the product will not be Vista compatible immediately when launched in June. Nevertheless, the new Ad-Aware 2007 product has been built with the capability to immediately distribute version updates and patches (something that was not possible with the SE versions) and all Ad-Aware users with a valid license will immediately receive the Vista compatible update when the issues are resolved this fall.
We know that Vista compatibility is an important issue for many of our customers, and rest assured that it is at the forefront of our development efforts with the Ad-Aware 2007 product.
Regards,
Michael Helander
Director, Communications & PR
Lavasoft
However, we’ve just recently discovered a technical glitch required for Ad-Aware 2007 to fully operate with Vista, and in order to meet the launch date that we committed for our worldwide customers and to completely comply with Microsoft’s requirements for the Vista program, the product will not be Vista compatible immediately when launched in June. Nevertheless, the new Ad-Aware 2007 product has been built with the capability to immediately distribute version updates and patches (something that was not possible with the SE versions) and all Ad-Aware users with a valid license will immediately receive the Vista compatible update when the issues are resolved this fall.
We know that Vista compatibility is an important issue for many of our customers, and rest assured that it is at the forefront of our development efforts with the Ad-Aware 2007 product.
Regards,
Michael Helander
Director, Communications & PR
Lavasoft
QUOTE
Hmm, all well, so there still will be updates from the Ad-Aware 1.06r1 version right?
Ad-Aware SE will continue to be supported for some time - I don't know how long for, but I understand that it will be at least a couple of months (I saw one post claiming to have received an email saying that it would be until the end of 2007).
Regards,
Spike
I am seeking advice on an alternative free software that would be compatible with Vista while I wait for AD Aware software for Vista. I have Norton Protection Center on Vista computer and it does not take care of the spyware. Ad Aware does a fantastic job of finding the "enemy". Just can't eliminate it until you get the fix for Vista.
I recently purchased Microsoft Live One Care for my computer with XP. I can run it and then run Ad aware and it finds more spyware.
Thanks for your help!
ruth ann
I recently purchased Microsoft Live One Care for my computer with XP. I can run it and then run Ad aware and it finds more spyware.
Thanks for your help!
ruth ann
Hi ruth ann,
These possibible work-arounds have been posted in the forum regularly as working for particular posters. I believe that it comes down to the exact configuration of your system, as to whether either/both AAW SE or AAW 2007 can be made to work for now.
If not, in the interim, may I suggest that you check out Spybot S&D - ( http://www.safer-networking.org/en/download/ ) as an interim measure. Their list of compatible OS is here: http://www.safer-networking.org/en/spybotsd/index.html
I don't like turning people on to a different product, but thay are Vista Compliant, and will cover you for the time being.
Regards,
Spike
QUOTE
Since you are using Vista, you may experience some issues prior to the officially Vista-compatible versions being released. There have been reports that switching to the "Classic" interface just for the AAW scan, can work or alternatively trying "XP sp2" compatability mode - maybe worth a try?
These possibible work-arounds have been posted in the forum regularly as working for particular posters. I believe that it comes down to the exact configuration of your system, as to whether either/both AAW SE or AAW 2007 can be made to work for now.
If not, in the interim, may I suggest that you check out Spybot S&D - ( http://www.safer-networking.org/en/download/ ) as an interim measure. Their list of compatible OS is here: http://www.safer-networking.org/en/spybotsd/index.html
I don't like turning people on to a different product, but thay are Vista Compliant, and will cover you for the time being.
Regards,
Spike
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