( a ) Full Scan option appears to hang at a certain point. No path/name of file is given on the screen, so I cannot tell which file it is trying to process. Note that the Scan Time still counts-up, so the program is still doing something. Clicking on the Stop Scan button has no effect, so must close-down program using the X button. Refer to attached screen-shot. Smart Scan works fine. This fault also occurred with 7.0.1.2.

( b ) Ad-Watch 2007 gives System Error 19811 (Cannot load graphics), when ran from desktop. This error did not occur in 7.0.1.2, only after updating via web to 7.0.1.3. Even though the Ad-Watch 2007 program is not supported by Ad-Aware 2007 Free Edition, it shouldn't give this error - I take it that this is a new bug - Ad-Watch 2007 shouldn't really be included in the Ad-Aware 2007 Free package, if it cannot even be used in Free mode.

( c ) When performing a scan, when hovering the mouse over the Stop Scan button, the mouse is still an hour-glass style - it should revert to default style when the Stop Scan button has focus, then revert to an hour-glass style when the button has lost focus. (I know it's a cosmetic, but I think it's important enough.)

I hope these problems can be resolved, since I don't want to revert back to the old version of this software.

Kind regards,

Stuart Toomer.

a) try running a Full Scan with deep-scan of archives turned off and se if that helps.

is most likely caused by that you have installed Ad-Aware 2007 on another drive than C:, which means that Ad-Watch cannot find the skin file.

c) a fix is on the To Do-list

Regards, Tobias

My replies are :

( a ) I'm afriad that doesn't fix this problem. I am still un-able to perform a Full Scan. Perhaps it is hitting upon some file that it doesn't like, which is causing the scanning engine to hang for some strange reason?

( b ) I have not changed the location that Ad-Aware was installed to - always to the default location, as per the installer (i.e. C:\...). This fault has occurred since the web-update to 7.0.1.3, i.e. it did not occur with 7.0.1.2 (which was installed from scratch, using the Automatic Installtion option) - therefore, some code change in 7.0.1.3 must now be causing it.

( c ) Thanks.

I have the same problem, I can't start the program
I uninstalled Ad-aware, reinstalled and it worked once, back to the same 19811 error code -cant load graphics

I'm having the same problems.

Where is the To do list?

thanks


Jogger1315

jogger1315: I don't think that a TODO List has been made visible yet.

Anyway, until all of the problems are resolved, I have had to revert back to using SpyBot Search&Destroy. I would have reverted back to AdAware SE, but AdAware 2007 caused installation interference with it (INSTALL.LOG file missing, when trying to un-install AdAware SE, caused by AdAware 2007), and I had to un-install AdAware SE manually. AdAware SE was working perfectly, for several years, before installing AdAware 2007. I used to like AdAware, since it also scanned MRUs and Cookies (more completely), which other anti-spyware packages don't do.

As a Software Developer myself, it is a shame to see a good package go down the tubes, because profit has taken over the ability to listen to testers and to fix bugs, resulting in an un-stable product being deployed to the outside world; but unfortunately this is common practice nowadays (blame the Accountants).

I wish the LavaSoft Company good luck for the future...

I continue to have the same problem, as I described several days ago in the post initiated by mauri300856.
Since then I have disabled the Ad-Watch 2007 program by renaming it using the extension ....exe.jem, with no success.
I also copied the two "Skin" files from the Skin folder to the same folder containing Ad-Watch and Ad-Aware, also with no success.
A manual search of the registry reveals that all pointers are to my D:\Utility\Ad-Aware2007 folder, where the app is installed.

Most frustrating. I urge Lavasoft to resolve this error ASAP. END