Lavasoft Support Forums > Error Updating

Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues

tazounet

Apr 5 2007, 10:38 PM

I paid for update Adaware SE to AdAware Pro.
Nobody ask me to register. And now, I try to obtain support because, since a few days, I cannot obtain updates of definition.
After half an hour on Lavasoft.com, the solution is on support center but it's impossible to me to log in because I don't have any password and there is no solution to get one. Incredible support!!!!
Please help me.

LS CalamityJane

Apr 6 2007, 01:03 AM

This is a known issue - The problems with ISP/Error Retrieving Update issues has now been fixed.

Please see the pinned post by LS Digger Barnes here:
http://www.lavasoftsupport.com/index.php?showtopic=8253

For the benefit of others having similar issues here is the notice posted on the Support Page of the main website:

QUOTE

To Ad-Aware SE users with ISP/Error Retrieving Update issues:

Lavasoft advises all Ad-Aware SE Personal users experiencing these problem to first uninstall and then download the product again.
http://download.lavasoft.com/personal/aawsepersonal.exe

All Ad-Aware SE Plus and Professional users are asked to please log into the Support Center and fill out a technical support form. You will then be sent details on how to fix the problem.

tazounet, you should have received a confirmation email regarding the upgrade of your product providing details on how to register.
If you did not, please contact me by private message on this forum so that I can give you the support email address.

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