Aunt Suun, Would you kindly describe precisely what you did to solve the problem. What did you do to change the DNS numbers. Thanks.

I listed those addresses from the registry records.
AND, Earthlink has been doing a redirect of non-existing domains for many months.
Guess y'all just founnd out about it, but I have called them about the new page weeks
ago, and have been bothered by it forr mmonths since my keyboard has keys that
double enter, and sometimes the n is missing. I really don't think Earthlink and
OpenDNS made the same change last week. OpenDNS pays the rent by
that page intercept. They just bypassed AD-AWARE's DNS to make users happy.
They never founnd out what the problem was, nor have you.
Looks like you guys have a complication in your DNS setup now that makes it
hard to detect whether you exist. You are affecting thousands and thousands
of your customers that have not gone to the trouble to contact you.
Check your download stats since last week. I download every week late in the
week, and on Saturday, US Central Time. NOT ANY MORE. I suspect that most
any earthlink customer cannot get updates, and there are millions of us.
I spoke to their switchboard, and argued with their customer satisfaction
department, not customer support. They will not change unless there is a legal
rrequirement forced. Lavasoft is wasting millions of man-hours
worldwide, and 6 or more hours of my time, and counting.
Could you guys figure out the problem and fix it? Looks like it won't go away,
but maybe you will. Check your stats. Thanks.
P.S. Would you like the nnumber for the earthlink switchboard?
Actually, maybe you just stated the problem. One of the guys said that you
use edgesuite.net, and it seems to use acam.net. Maybe some of those DNS
entries need to be removed? Or maybe you have pointed us where we are
nnot supposed to be going (somewhere old)? Where is the update facility
supposed to be going?

Please see the following thread for more information about this issue:

http://www.lavasoftsupport.com/index.php?s...ic=8148&hl=

I go along with this. Like I said before, I've tried EVERY FIX IN THIS FORUM PERTAINING TO THIS PROBLEM, to no avail. I've spent hours on the phone with those worthless earthlink so called techs, also to no avail.
When I try to update AdAware, I get "ERROR CONNECTING TO SERVER". I've been getting this since about the 21-22nd of March.
Don't tell me to change DNS#'s as it doesn't work. Believe me when I say I've tried everyything mentioned on this forum and the endless links leading away from it. Nothing works for me.

I was even unable to access this forum for a two days. It just got "page unavailable" after a very long period trying to load.

It would be nice if this could be fixed. It's sure not doing Lavasoft any good for sure.

unable to connect to server

Mike Hull - I suggest you get rid of the knife. What is it supposed to mean? I consider it a threat. They might also.

Mike Hull - I suggest you get rid of the knife. What is it supposed to mean? I consider it a threat. They might also.

Hello!

do you use OpenDNS?
I had the same problem. Then I checked the update log file, and i noted an error with opendns.
I have change my DNS settings from opendns to my provider dns, and now it works fine!!!

Salut

Felix

Yo, Felix,
What is "OpenDNS"?
Where do u get it?
I have changed my DNS settings to be like the ones Calamity Jane suggested and the ones Earthlink suggested... no workee.
Spirit F4

Lavasoft has had enough time...I am sick and tired of their excuses and suggestions that WE have to change anything. They either created the problem or have allowed it to persist. I suggest we try to post an alternative spyware provider and post the company's name here. The best way to get a company to get off their butts and correct problems they created is to pull the plug on them and find another provider. So, let's post names of other providers that we can turn to. This garbage about us having to change anything is a lame smoke screen from Lavasoft in order to hide their defective processes.

We are dealing with this situation as quickly as we can, rest assured. Since it's a problem with DNS records that are out of our hands, we can only progress as fast as the people we are dealing with.

Lav101-
As a newcomer to the forum (my first message was a few days ago), I hesitated to react to your comment to Mike Hull, but the more I thought about it, the more irritated I became, so here I am. If you're that afraid of a picture of a knife, what are you doing on the internet? I would think that the images that can't be avoided in ordinary innocent surfing would be enough to drive you to hide under the basement stairs with Rosie Odonnell. In what touchie-feelie paradise are you living?

I have a problem with your user name, 'lav101', but you don't hear me complaining about it. I mean, we all know that 'lav' can be an abbreviation of 'lavatory', and not necessarily of 'Lavasoft', and I am personally offended that you would bring what I perceive to be bathroom references to this discussion. But I won't suggest that out of respect for me and everyone else here, you should change your name to something more gentle, cuddly, and pleasant. Maybe something like 'Fluffy101'. Nope, I won't even mention it. Nor would I even think of suggesting that in the future, you might consider limiting your gripes to comments about update problems, as the rest of us have been doing.

lav101, how dare you ASSume my photo is threatening or that I meant it that way, and what to use for an avatar.

I suggest you see someone about your irrational fears.

I too was having this problem... after reading one of the 'stickys' on this issue it mentioned something about a "DNS ISSUE"... I use OPENDNS as my DNS server... a very popular server at that! What I did was revert back to using my ISP (Comcast) and that 'corrected' the problem....

If Lavasoft read this then they now know that they have a problem with OPENDNS!!!!!!!!!!!!!!!!!!!!!!!!!!!! And should take corrective action immediately!

Hope this help you and others reading this!

Please provide your step by step instructions to "revert back to Comcast ISP" so we can follow. I currently use OpenDNS ISP. Thank you.

Click START
Click Settings
Click Wireless Connection (or if you are not wireless click on Local Network Connection)
Click Properties

Highlight Internet Protocol (TCP/IP)
Click Properties
Select Obtain DNS Server Address
Click OK
Click OK

Hopefully I got this right....

I have not been able to update for several weeks. I have Earthlink service and tried the "workaround" they suggested, by changing the DNS address. This allowed the updating to go beyond 5%, but after it is finished, I always get the error message, "The download definitions file could not be read." I downloaded the defs.zip file and tried to replace the defs.ref file with the new one, but strange developments took place. Nothing can be renamed or deleted or added in the AdAware folder. I checked the folder and found that it is "read only." I went in as "administrator" and tried to remove the "read only." This worked temporarily for this folder, but immediately went back to "read only." I tried to do this after disabling both the firewall and the virus detector, and also in "safe mode." But it is impossible to do anything in that folder even with Administrator privileges. This is very strange. I even removed AdAware, rebooted and reinstalled, with the same results. What is going on here?

Success
I am quoting my previous message. After many weeks, I seem to have solved the problem. I uninstalled AdAware, then used Regedit to go into the registry and delete all references to Adaware (something I do not like to do), then rebooted and reinstalled AdAware on my D: partition instead of the C: partition. The update went smoothly.
A strange thing that may have been responsible for my problems is that the Lavasoft>Adaware folders are still on my C: drive and cannot be deleted, even with Adminstrator access. They are "read-only_ and when I go into their properties I cannot permanently remove the "read-only" attribute.

Do I need to restart my computer? Restart my router?

Do you use OpenDNS?

I am using Windows XP and Earthlink (New York City) and just now was finally able to update!
Thank you!!!!
I know I don't speak for every user but I hope others still suffering can update soon.

..wellll problem solve-ed for me
..i DO use earth-link ......& hadd to use the so-called "opt-out ' dns server setting-s .......what a badd idea on their part !! !!
http://blogs.earthlink.net/2006/09/more_in...omain_handl.php
seems like earth-link has caused a lot of pain w/ these hi-jacked dns games