Hi,

I'm new here. My Ad-Aware SE Personal freezes when I click on Deleting Selection. Attached is a screenshot of Ad-Aware SE Personal when it freezes.Click to view attachment

Any help will be appreciated.

my best regards

Apologies for the late reply, we've been quite swamped in here as you can probably see.

Are you still needing help?

I'm now subscribed to this topic so I will receive a notice from the board as soon as you reply, so I can be here much more quickly than it has taken to get to your new topic.

If you still need help we need two things:

1. Your Adaware Scan log with the latest reference file update.

Please make sure that you are using
Ad-aware SE Build 106r1
Note: If your version is 6.0 and not the SE, you need to uninstall and get the latest version from the above link.

[if not Uninstall your old Ad-aware first then install SE]
See here for how to get the latest verison of Ad-Aware:
http://www.lavasoftsupport.com/index.php?showtopic=1163

Then use the WebUpDate
to get the latest Definition file
SE1R156 03.03.2007
To do this Open Ad-aware
Click the WebUpDate
button at the top right hand side of the Ad-aware screen (The world globe).
Click "Connect"
Ad-aware will then download the latest Definition file for you.
To make sure it is updated , look at the main
Ad-aware screen, and look under "Initialization Status"
It should say the Latest Definition file.
then scan doing a "Full System Scan"
and then post your logfile here by using the Add-Reply Feature .

Remove any critical objects found (these will automatically go into quarantine when you choose *remove*)

As Logs are stored in :
C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.
An easy way to get there is to
click Start,
click Run
And type in and press ENTER: %appdata%
then click Lavasoft
then Ad-Aware
and then Logs.
scroll down to find the latest one that you have
(by date & time)
and open it right Click select all
copy and then paste the contents of it here.
...............
2. A diagnostic log from this free tool called HijackThis
Instructions on creating a HijackThis Log
http://www.lavasoftsupport.com/index.php?showtopic=216

Hi,

I'm sorry for this long delay, because I didn't have access to the internet since I posted my message. This morning (March 19th), I downloaded the Ad-aware SE Build 106r1. After I scanned my computer and found the spywares, the same thing happened. It froze. I forgot to specify one thing last time. I'm using Windows Vista.

My best regards

Please post your ad-aware log so we can see what items ad-aware is trying to remove.

Hi,
here is my Ad-Aware log after the scan:
----------------------------------------------
----------------------------------------------
Ad-Aware SE Build 1.06r1
Logfile Created on:Friday, April 06, 2007 1:13:39 PM
Created with Ad-Aware SE Personal, free for private use.
Using definitions file:SE1R164 02.04.2007
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
»»»»»»»»»»»

References detected during the scan:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
MRU List(TAC index:0):16 total references
Tracking Cookie(TAC index:3):8 total references
Windows(TAC index:3):2 total references
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Ad-Aware SE Settings
===========================
Set : Search for negligible risk entries
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Unload recognized processes & modules during scan
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : During removal, unload Explorer and IE if necessary
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Include reference summary in log file
Set : Include alternate data stream details in log file
Set : Play sound at scan completion if scan locates critical objects


4-6-2007 1:13:39 PM - Scan started. (Full System Scan)

MRU List Object Recognized!
Location: : .DEFAULT\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct3d


MRU List Object Recognized!
Location: : S-1-5-18\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct3d


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct3d


MRU List Object Recognized!
Location: : software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct3d


MRU List Object Recognized!
Location: : .DEFAULT\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct X


MRU List Object Recognized!
Location: : S-1-5-18\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct X


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct X


MRU List Object Recognized!
Location: : software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct X


MRU List Object Recognized!
Location: : software\microsoft\directdraw\mostrecentapplication
Description : most recent application to use microsoft directdraw


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\internet explorer
Description : last download directory used in microsoft internet explorer


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\internet explorer\typedurls
Description : list of recently entered addresses in microsoft internet explorer


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\windows\currentversion\explorer\recentdocs
Description : list of recent documents opened


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\nico mak computing\winzip\filemenu
Description : winzip recently used archives


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\realnetworks\realplayer\6.0\preferences
Description : list of recent skins in realplayer


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\realnetworks\realplayer\6.0\preferences
Description : last login time in realplayer


MRU List Object Recognized!
Location: : S-1-5-21-667740120-947673207-539467700-1001\software\microsoft\windows media\wmsdk\general
Description : windows media sdk


Listing running processes
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

#:1 [dwm.exe]
FilePath : C:\Windows\system32\
ProcessID : 1912
ThreadCreationTime : 4-5-2007 6:24:18 PM
BasePriority : High
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Desktop Window Manager
InternalName : dwm.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : dwm.exe.mui

#:2 [taskeng.exe]
FilePath : C:\Windows\system32\
ProcessID : 1932
ThreadCreationTime : 4-5-2007 6:24:18 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Task Scheduler Engine
InternalName : TaskEng
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : taskeng.exe.mui

#:3 [explorer.exe]
FilePath : C:\Windows\
ProcessID : 1972
ThreadCreationTime : 4-5-2007 6:24:18 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : EXPLORER.EXE.MUI

#:4 [mpsevh.exe]
FilePath : C:\Program Files\McAfee\MPS\
ProcessID : 3436
ThreadCreationTime : 4-5-2007 6:24:26 PM
BasePriority : Normal
FileVersion : 9.1.130.0
ProductVersion : 9.1.130.0
ProductName : McAfee Privacy Service
CompanyName : McAfee, Inc.
FileDescription : McAfee Privacy Service 9.0 Event Handler
InternalName : MpsEventHandler
LegalCopyright : Copyright © 2006 McAfee, Inc.
OriginalFilename : mpsevh.exe

#:5 [intelhctagent.exe]
FilePath : C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\
ProcessID : 2880
ThreadCreationTime : 4-5-2007 6:24:33 PM
BasePriority : Normal
FileVersion : 3, 0, 0, 179
ProductVersion : 3, 0, 0, 179
ProductName : Intel® Hub Connect Technology
CompanyName : Intel Corporation
FileDescription : Network monitor for Intel® Hub Connect Technology
InternalName : AUAgent
LegalCopyright : Copyright © 2000 - 2006 Intel Corporation
OriginalFilename : AUAgent.exe

#:6 [modps2key.exe]
FilePath : C:\Windows\
ProcessID : 2912
ThreadCreationTime : 4-5-2007 6:24:33 PM
BasePriority : Normal
FileVersion : 4, 2, 0, 0
ProductVersion : 3, 2, 0, 0
ProductName : Hotkey Driver
CompanyName : Chicony
FileDescription : AccessL
InternalName : AccessL
LegalCopyright : Copyright c 2005
OriginalFilename : AccessL.exe

#:7 [iaanotif.exe]
FilePath : C:\Program Files\Intel\Intel Matrix Storage Manager\
ProcessID : 1852
ThreadCreationTime : 4-5-2007 6:24:33 PM
BasePriority : Normal
FileVersion : 6.2.0.2002
ProductVersion : 6.2.0.2002
ProductName : RAID Event Monitor
CompanyName : Intel Corporation
FileDescription : Event Monitor User Notification Tool
InternalName : IAAnotif
LegalCopyright : Copyright© Intel Corporation 2003-06
OriginalFilename : IAAnotif.exe

#:8 [mskagent.exe]
FilePath : C:\Program Files\McAfee\MSK\
ProcessID : 2800
ThreadCreationTime : 4-5-2007 6:24:34 PM
BasePriority : Normal
FileVersion : 8.1.117.0
ProductVersion : 8.1
ProductName : McAfee SpamKiller
CompanyName : McAfee Inc.
FileDescription : McAfee SpamKiller MskAgent Application
InternalName : MskAgent
LegalCopyright : Copyright © 2006, McAfee Inc.
OriginalFilename : MskAgent.exe

#:9 [ehtray.exe]
FilePath : C:\Windows\ehome\
ProcessID : 844
ThreadCreationTime : 4-5-2007 6:24:35 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Media Center Tray Applet
InternalName : ehtray.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : ehtray.exe

#:10 [wmpnscfg.exe]
FilePath : C:\Program Files\Windows Media Player\
ProcessID : 3648
ThreadCreationTime : 4-5-2007 6:24:35 PM
BasePriority : Normal
FileVersion : 11.0.6000.6324 (vista_rtm.061101-2205)
ProductVersion : 11.0.6000.6324
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Media Player Network Sharing Service Configuration Application
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : WMPNSCFG.EXE.MUI

#:11 [rundll32.exe]
FilePath : C:\Windows\System32\
ProcessID : 3868
ThreadCreationTime : 4-5-2007 6:24:36 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows host process (Rundll32)
InternalName : rundll
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : RUNDLL32.EXE.MUI

#:12 [winmail.exe]
FilePath : C:\Program Files\Windows Mail\
ProcessID : 2832
ThreadCreationTime : 4-5-2007 6:24:36 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Mail
InternalName : WinMail.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : WinMail.exe.mui

#:13 [ehmsas.exe]
FilePath : C:\Windows\ehome\
ProcessID : 2712
ThreadCreationTime : 4-5-2007 6:24:38 PM
BasePriority : Normal
FileVersion : 6.0.6000.16386 (vista_rtm.061101-2205)
ProductVersion : 6.0.6000.16386
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Media Center Media Status Aggregator Service
InternalName : eHMSAS.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : ehMSAS.exe.mui

#:14 [mcagent.exe]
FilePath : C:\PROGRA~1\McAfee.com\Agent\
ProcessID : 2332
ThreadCreationTime : 4-5-2007 6:25:03 PM
BasePriority : Normal
FileVersion : 7,1,133,0
ProductVersion : 7,1,0,0
ProductName : McAfee SecurityCenter
CompanyName : McAfee, Inc.
FileDescription : McAfee Integrated Security Platform
InternalName : McAgent
LegalCopyright : Copyright © 2006 McAfee, Inc.
OriginalFilename : McAgent.exe

#:15 [msascui.exe]
FilePath : C:\Program Files\Windows Defender\
ProcessID : 5884
ThreadCreationTime : 4-5-2007 6:27:50 PM
BasePriority : Normal
FileVersion : 1.1.1505.0
ProductVersion : 1.1.1505.0
ProductName : Windows Defender
CompanyName : Microsoft Corporation
FileDescription : Windows Defender User Interface
InternalName : MSASCUI
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : MSASCUI.exe

#:16 [siteadv.exe]
FilePath : C:\Program Files\SiteAdvisor\6021\
ProcessID : 2476
ThreadCreationTime : 4-5-2007 6:39:08 PM
BasePriority : Normal
FileVersion : 2.0.0.75
ProductVersion : 2.0.0.75
ProductName : SiteAdvisor
CompanyName : McAfee, Inc.
FileDescription : SiteAdvisor
InternalName : SiteAdv
LegalCopyright : Copyright McAfee, Inc. All rights reserved.
OriginalFilename : SiteAdv

#:17 [yahoomessenger.exe]
FilePath : C:\Program Files\Yahoo!\Messenger\
ProcessID : 1296
ThreadCreationTime : 4-6-2007 1:28:39 PM
BasePriority : Normal
FileVersion : 8,1,0,239
ProductVersion : 8,1,0,239
ProductName : Yahoo! Messenger
CompanyName : Yahoo! Inc.
FileDescription : Yahoo! Messenger
LegalCopyright : © 1998-2007 Yahoo! Inc. All rights reserved.

#:18 [msnmsgr.exe]
FilePath : C:\Program Files\MSN Messenger\
ProcessID : 3640
ThreadCreationTime : 4-6-2007 1:29:04 PM
BasePriority : Normal
FileVersion : 8.1.0178.00
ProductVersion : 8.1.0178
ProductName : Messenger
CompanyName : Microsoft Corporation
FileDescription : Messenger
InternalName : msnmsgr.exe
LegalCopyright : Copyright © Microsoft Corporation. All rights reserved.
OriginalFilename : msnmsgr.exe

#:19 [firefox.exe]
FilePath : C:\Program Files\Mozilla Firefox\
ProcessID : 4524
ThreadCreationTime : 4-6-2007 6:03:07 PM
BasePriority : Normal


#:20 [ad-aware.exe]
FilePath : C:\Program Files\Lavasoft\Ad-Aware SE Personal\
ProcessID : 4496
ThreadCreationTime : 4-6-2007 6:13:09 PM
BasePriority : Normal
FileVersion : 6.2.0.236
ProductVersion : SE 106
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft AB Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

Memory scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 16


Started registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Windows Object Recognized!
Type : RegData
Data : notepad.exe %1
TAC Rating : 3
Category : Vulnerability
Comment :
Rootkey : HKEY_CLASSES_ROOT
Object : regfile\shell\open\command
Value :
Data : notepad.exe %1

Windows Object Recognized!
Type : RegData
Data : notepad.exe %1
TAC Rating : 3
Category : Vulnerability
Comment :
Rootkey : HKEY_CLASSES_ROOT
Object : scrfile\shell\open\command
Value :
Data : notepad.exe %1

Registry Scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 2
Objects found so far: 18


Started deep registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Deep registry scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 18


Started Tracking Cookie scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»


Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@doubleclick[1].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:1
Value : Cookie:rafik@doubleclick.net/
Expires : 4-3-2007 9:19:38 AM
LastSync : Hits:1
UseCount : 0
Hits : 1

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@ad.yieldmanager[1].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:3
Value : Cookie:rafik@ad.yieldmanager.com/
Expires : 8-13-2017 7:00:00 PM
LastSync : Hits:3
UseCount : 0
Hits : 3

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@real[1].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:3
Value : Cookie:rafik@real.com/
Expires : 6-3-2007 9:26:26 AM
LastSync : Hits:3
UseCount : 0
Hits : 3

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@apmebf[2].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:2
Value : Cookie:rafik@apmebf.com/
Expires : 4-2-2012 9:26:24 AM
LastSync : Hits:2
UseCount : 0
Hits : 2

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@atdmt[2].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:2
Value : Cookie:rafik@atdmt.com/
Expires : 3-31-2012 7:00:00 PM
LastSync : Hits:2
UseCount : 0
Hits : 2

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@live365[1].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:64
Value : Cookie:rafik@live365.com/
Expires : 4-6-2012 7:33:06 AM
LastSync : Hits:64
UseCount : 0
Hits : 64

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@real[2].txt
TAC Rating : 3
Category : Data Miner
Comment : Hits:1
Value : Cookie:rafik@real.com/pt/
Expires : 4-5-2007 9:26:36 AM
LastSync : Hits:1
UseCount : 0
Hits : 1

Tracking cookie scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 7
Objects found so far: 25



Deep scanning and examining files (B:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Disk Scan Result for B:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 25


Deep scanning and examining files (C:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : rafik@atdmt[1].txt
TAC Rating : 3
Category : Data Miner
Comment :
Value : C:\Users\rafik\AppData\Roaming\Microsoft\Windows\Cookies\Low\rafik@atdmt[1].txt

Disk Scan Result for C:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 26


Deep scanning and examining files (D:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Disk Scan Result for D:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 26


Deep scanning and examining files (N:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Disk Scan Result for N:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 26


Performing conditional scans...
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Conditional scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 26

1:32:15 PM Scan Complete

Summary Of This Scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Total scanning time:00:18:36.513
Objects scanned:264148
Objects identified:10
Objects ignored:0
New critical objects:10
----------------------------------------------
----------------------------------------------

Any help will be appreciated
Thanks a lot

I am having the exact same problem with Vista.
It's been fine since Feb,but now has just started doing it.

I think I may have cured the problem.
I rebooted into safe mode,ran a full system scan,& it found a critical object in my registry.
I was then able to delete this item successfully,then rebooted into normal windows.
Then ran another scan which picked up an MRU list,& then it deleted the items succesfully without freezing.

There isn't really much reason to delete (or even scan for) MRUs.

MRU's (Most Recently Used items) pose no threat and are essentially for informational purposes only - much the same as the list of recently opened documents in MS Word. They simply pad out a scan-log and add needless items to the deletion list.

As this Scan Summary states, "These objects do not pose a threat":

Click to view attachment

To remove them from detection, configure your scans as follows:

Click to view attachment

Deselect (red cross) "Search for negligible risk entries" and select (green tick) "Search for low-risk threats".

Regards,

Spike

Are you running ad-aware as administrator or just as normal?