I'm having a Video ActiveX Object 2.07 and Public Messenger ver 2.03,.... uggg so humiliating,...

I'm running Windows XP Professional on a Dell Latitude.

Video ActiveX Object 2.07 and Public Messenger ver 2.03 does appear in my Add/Remove Programs but attempts to remove either result in a confirmation box with the title "rAttention!" that states: "You should reboot your computer prior to uninstalling this software. Reboot now?"

Thought that was odd,....

I read a few similar posts (7007, 6556) so I included the following log:


===================================================



Logfile of HijackThis v1.99.1
Scan saved at 9:50:19 PM, on 2/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\CFusionMX7\runtime\bin\jrunsvc.exe
C:\CFusionMX7\db\slserver54\bin\swagent.exe
C:\CFusionMX7\db\slserver54\bin\swstrtr.exe
C:\CFusionMX7\runtime\bin\jrun.exe
C:\CFusionMX7\db\slserver54\bin\swsoc.exe
C:\CFusionMX7\verity\k2\_nti40\bin\k2admin.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\progra~1\mcafee\mcafee antispyware\massrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\CFusionMX7\verity\k2\_nti40\bin\k2server.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\CFusionMX7\verity\k2\_nti40\bin\k2index.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Video ActiveX Object\isamntr.exe
C:\Program Files\Video ActiveX Object\pmsnrr.exe
C:\Program Files\Video ActiveX Object\pmmnt.exe
C:\Program Files\Video ActiveX Object\isamini.exe
c:\program files\mcafee.com\vso\mcmnhdlr.exe
c:\program files\mcafee.com\shared\mghtml.exe
C:\Program Files\McAfee\McAfee AntiSpyware\MASCon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\Notepad2.exe
C:\Documents and Settings\rmcneill\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/explore.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isadd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video ActiveX Object\iesplugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Belkin Wireless Utility.lnk = C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0713E8A2-850A-101B-AFC0-4210102A8DA7} (Microsoft TreeView Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/shared/C...22/ComCtl32.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1168407490535
O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{652E67B5-1B92-4FEF-8BBA-DB0A4538146D}: NameServer = 172.19.57.1
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O21 - SSODL: exemplars - {2acf3add-34a1-4f2f-99cf-cc69785d1e90} - C:\WINDOWS\system32\cwgppb.dll (file missing)
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: ColdFusion MX 7 Application Server - Macromedia Inc. - C:\CFusionMX7\runtime\bin\jrunsvc.exe
O23 - Service: ColdFusion MX 7 ODBC Agent - Unknown owner - C:\CFusionMX7\db\slserver54\bin\swagent.exe
O23 - Service: ColdFusion MX 7 ODBC Server - Unknown owner - C:\CFusionMX7\db\slserver54\bin\swstrtr.exe
O23 - Service: ColdFusion MX 7 Search Server - Unknown owner - C:\CFusionMX7\verity\k2\_nti40\bin\k2admin.exe" -cfg "C:\CFusionMX7\verity\k2\common\verity.cfg" -ntstart 1 (file missing)
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Persits Software EmailAgent - Unknown owner - C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe" /run (file missing)

===================================================

Thank you.
Ray

Hmm,... I guess I'm starting to panic,....

Crud,... Can anyone help?

Hello,http_ray & Welcome


Please print out or copy these instructions to Notepad as the internet will not be available to you at certain points of the removal process (whilst in Safe Mode). If there's anything that you don't understand, ask your question(s) before moving on with the fix.

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.
( Do not run just YET )


Download ATF (Atribune Temp File) Cleaner© by Atribune

Download and Install AVG Anti-Spyware© by Grisoft

Launch AVG Anti-Spyware, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update AVG Anti-Spyware to the latest definition files.
On the main screen select the icon Update then select the Update now link
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Close AVG Anti-Spyware

( Don't run just YET )

===========

Go to Start | Control Panel | Add/Remove Programs and remove the following (if they exist):
Video ActiveX Object
AntiVermins

Note: Please that these items may need you to do a reboot to complete the Uninstall then please do so.

===========

View hidden files and folders:
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

===========

Run HijackThis
Scan and when it finishes, put a check mark only next to these following items : (if present)

O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isadd.dll

O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video ActiveX Object\iesplugin.dll

O21 - SSODL: exemplars - {2acf3add-34a1-4f2f-99cf-cc69785d1e90} - C:\WINDOWS\system32\cwgppb.dll (file missing)

Close all browsers and any open Windows, making sure that only HijackThis is open
Click Fix Checked
Close HijackThis

===========


Restart your computer in Safe Mode.

1. If the computer is running, shut down Windows, and then turn off the power.
2. Wait 30 seconds, and then turn the computer on.
3. Start tapping the F8 key. The Windows Advanced Options Menu will appear. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Ensure that the Safe Mode option is selected.
5. Press Enter. The computer then begins to start in Safe Mode.
6. Login on your usual account.

If you need further assistance with Safe Mode, see Symantec

===========

Next, please find and delete the following files/folders (if present):
C:\WINDOWS\system32\cwgppb.dll<---This file
C:\Program Files\Video ActiveX Object\<---This folder

===========


Run ATF Cleaner
Double-click ATF Cleaner.exe
Under Main choose: Select All
Click the Empty Selected button.
Click Exit on the Main menu to close the program

Run AVG Anti-Spyware
Click on Scanner at top
Click on Settings
Once in the Settings screen click on Recommended actions and then select Quarantine
Under Reports, Select Automatically generate report after every scan
Un-Select Only if threats were found
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time
Once the scan is complete do the following :
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Now close AVG Anti-Spyware

===========


Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.

When back in Normal Mode, click Start>Settings>Control Panel>Display>Desktop>Customize Desktop>Web and uncheck "Security Info" if present.

Please post the newrapport.txt log along with a new HijackThis Log and the AVG anti-spyware log in your next reply.


Gogo

Hey HJThis,

Thanks for your help, here are the logs you requested:


Logfile of HijackThis v1.99.1
Scan saved at 2:55:25 PM, on 2/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\CFusionMX7\db\slserver54\bin\swagent.exe
C:\CFusionMX7\db\slserver54\bin\swstrtr.exe
C:\CFusionMX7\db\slserver54\bin\swsoc.exe
C:\CFusionMX7\verity\k2\_nti40\bin\k2admin.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\progra~1\mcafee\mcafee antispyware\massrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\CFusionMX7\verity\k2\_nti40\bin\k2server.exe
C:\CFusionMX7\verity\k2\_nti40\bin\k2index.exe
c:\PROGRA~1\mcafee.com\vso\OasClnt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\rmcneill\Desktop\virus_removal\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/explore.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Belkin Wireless Utility.lnk = C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0713E8A2-850A-101B-AFC0-4210102A8DA7} (Microsoft TreeView Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/shared/C...22/ComCtl32.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1168407490535
O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{652E67B5-1B92-4FEF-8BBA-DB0A4538146D}: NameServer = 172.19.57.1
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ColdFusion MX 7 Application Server - Macromedia Inc. - C:\CFusionMX7\runtime\bin\jrunsvc.exe
O23 - Service: ColdFusion MX 7 ODBC Agent - Unknown owner - C:\CFusionMX7\db\slserver54\bin\swagent.exe
O23 - Service: ColdFusion MX 7 ODBC Server - Unknown owner - C:\CFusionMX7\db\slserver54\bin\swstrtr.exe
O23 - Service: ColdFusion MX 7 Search Server - Unknown owner - C:\CFusionMX7\verity\k2\_nti40\bin\k2admin.exe" -cfg "C:\CFusionMX7\verity\k2\common\verity.cfg" -ntstart 1 (file missing)
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Persits Software EmailAgent - Unknown owner - C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe" /run (file missing)



=====================================================================


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:39:19 PM 2/11/2007

+ Scan result:



:mozilla.193:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.247realmedia : Error during cleaning.
:mozilla.109:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.166:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.47:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.48:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.49:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.140:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Adbrite : Error during cleaning.
:mozilla.141:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Adbrite : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.114:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Bluestreak : Error during cleaning.
:mozilla.98:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
mozilla.173:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.41:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.16:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.104:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.168:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.172:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.58:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.61:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.200:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Information : Error during cleaning.
mozilla.108:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.195:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Revenue : Error during cleaning.
:mozilla.189:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.190:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.134:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.127:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.128:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.129:C:\Program Files\support.com\backup\co\cookies.txt\23461_5faddab29_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.


::Report end


=====================================================================



I could not run SmitFraudFix in safe mode,.... I tried several times.


SmitFraudFix v2.141

Scan done at 15:04:47.31, Sun 02/11/2007
Run from C:\Documents and Settings\rmcneill\Desktop\virus_removal\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


127.0.0.1 localhost

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

but there they are,....

Thanks again,...

Hi,http_ray

May i have some feedback here is the PC any better now
and AVG anti-spyware did you update it before you run the scan
please do so and run it from Safe Mode.

------------------

Restart your computer in Safe Mode.

1. If the computer is running, shut down Windows, and then turn off the power.
2. Wait 30 seconds, and then turn the computer on.
3. Start tapping the F8 key. The Windows Advanced Options Menu will appear. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Ensure that the Safe Mode option is selected.
5. Press Enter. The computer then begins to start in Safe Mode.
6. Login on your usual account.

If you need further assistance with Safe Mode, see Symantec

-------------------

Run AVG Anti-Spyware
Click on Scanner at top
Click on Settings
Once in the Settings screen click on Recommended actions and then select Quarantine
Under Reports, Select Automatically generate report after every scan
Un-Select Only if threats were found
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time
Once the scan is complete do the following :
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Now close AVG Anti-Spyware

Reboot into Normal Mode

-------------------

Then show me a new HijackThis logfile and AVG anti-spyware log


Gogo

Sorry about not giving you better feedback, yes the PC is much better, as well as IE7, thank you.

I am no longer getting the warning icon in my task bar. And IE goes where I send it not where it wants to.

I will complete what you have asked and post the results and any feedback later today.

Thanks again,
Ray

Hi,Ray

Glad to hear it now take these steps for me then come back here let me know how it goes.


To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.


Next, let's clean your restore points and set a new one


Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.
* On the Desktop, right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* CHECK Turn off System Restore.
* Click Apply, and then click OK.
2. Restart your computer.
3. Turn ON System Restore.
* On the Desktop, right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* UN-Check Turn off System Restore.
* Click Apply, and then click OK.

System Restore will now be active again.


Then create a new restore point once you have System Restore back on.
To create a new System Restore Point, click Start -> All Programs -> Accessories -> System Tools -> System Restore.
When the System Restore Utility opens, click "Create a Restore Point" then click Next.
Enter a name for this Restore Point, and click Create.



Clean out your Temporary Internet files.
Internet Explorer
Close Internet Explorer and close any instances of Windows Explorer.
Click Start -> Control Panel and then double-click Internet Options.
On the General tab, click Delete Files under Temporary Internet Files.
In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
Click OK.

Firefox (In case you also have Firefox installed)
Open Firefox and go to Tools -> Options.
Click Privacy in the menu on the left side of the Options window.
Click the Clear button located to the right of each option (History, Cookies, Cache).
Click OK to close the Options window.
Alternatively, you can clear all information stored while browsing by clicking Clear All.
A confirmation dialog box will be shown before clearing the information.


Make your Internet Explorer more secure - This can be done by following these simple instructions:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
a. Change the Download signed ActiveX controls to Prompt
b. Change the Download unsigned ActiveX controls to Disable
c . Change the Initialize and script ActiveX controls not marked as safe to Disable
d. Change the Installation of desktop items to Prompt
e. Change the Launching programs and files in an IFRAME to Prompt
f. Change the Navigate sub-frames across different domains to Prompt
g. When all these settings have been made, click on the OK button.
h. If it prompts you as to whether or not you want to save the settings, press the Yes button.
5. Next press the Apply button and then the OK to exit the Internet Properties page.

And please have a look at the great info by Mr,TK
So how did I get infected in the first place


Gogo

Hi,http_ray

Well im going to say all went good for you best of luck

@ yello

Please don't post in someone else's Topic start your own and someone will help you
i am now going to delete your post.

------------------

Please download HijackThis version 1.99.1 from here:
http://www.downloads.subratam.org/hijackthis.zip
and make sure to unzip it to a permanent folder. Then please run HijackThis, click Scan and Save log, and post the new log here. I would be happy to take a look at it.

------------------

Since this issue appears resolved ... this topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a new topic.

Gogo