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I get an error message everytime I try to get new definitions. I have had to reinstall windows. I can't update it tells me "retrieving error". I can run a scan but it gives me MRU with several items all the time. DirectDraw appears everytime. Please explain to me what does this means. Is this spyware or what. There are some others on the list. My old email address is: kj***@midsouth.rr.com that's what I registered with. I since have a new email address which is : kj***@midsouth.rr.com !!! I need help asap!!!!
Hi kimrodney,
Did you purchase online through Lavasoft's e-seller, element5 ? Or did you purchase a "boxed" product through a retail outlet?
If it was through element5, you will need your Reference number (different to your Purchase or Invoice number) from your purchase/registration process, as well as the date of purchase.
If you need to retrieve this information (the registration process advises purchasers to print out a copy for future reference), log into element5's Customer Care Center - as you will see, there are simple several ways to log in.
I am sending you a PM with an email address to help you resolve this matter (we don't post them on the forum - and I have edited yours to keep them from the spambots), to be used once you have retrieved the above information.
Since you are using Build 1.05, it is probable that your annual license fee will have expired. Once inside the Support Center, check the status of your License Info. If expired, go to License Renewals and pay the small fee to enable you to Upgrade to Ad-Aware SE Plus/Pro (whichever you purchased) Build 1.06r1. (See the "Ad-Aware 2007" section near the top of the main forum webpage - a renewed license would also allow you to upgrade again once it is released
)
You should also take the time to change Personal Info, such as your new email address.
Click to view attachment
Please note the green tick and the red cross
It might pay you to add this page to your Favourites List, so that you can come back and check those settings, once your program is up to date
Go here to download the latest version: http://www.microsoft.com/windows/directx/default.mspx
Regards,
Spike
Did you purchase online through Lavasoft's e-seller, element5 ? Or did you purchase a "boxed" product through a retail outlet?
If it was through element5, you will need your Reference number (different to your Purchase or Invoice number) from your purchase/registration process, as well as the date of purchase.
If you need to retrieve this information (the registration process advises purchasers to print out a copy for future reference), log into element5's Customer Care Center - as you will see, there are simple several ways to log in.
I am sending you a PM with an email address to help you resolve this matter (we don't post them on the forum - and I have edited yours to keep them from the spambots), to be used once you have retrieved the above information.
Since you are using Build 1.05, it is probable that your annual license fee will have expired. Once inside the Support Center, check the status of your License Info. If expired, go to License Renewals and pay the small fee to enable you to Upgrade to Ad-Aware SE Plus/Pro (whichever you purchased) Build 1.06r1. (See the "Ad-Aware 2007" section near the top of the main forum webpage - a renewed license would also allow you to upgrade again once it is released
)You should also take the time to change Personal Info, such as your new email address.
QUOTE
it gives me MRU with several items all the time
MRU's are a list of Most Recently Used items - rather like the list of recent documents in MS Word, and completely harmless. To stop them appearing, open Ad-Aware, click "Scan Now" and then configure the pre-scanning page as in this screenshot:Click to view attachment
Please note the green tick and the red cross
It might pay you to add this page to your Favourites List, so that you can come back and check those settings, once your program is up to date
QUOTE
DirectDraw appears everytime. Please explain to me what does this means. Is this spyware or what
No, not spyware - see this link for a simple explanation: http://www.webopedia.com/TERM/D/DirectDraw.htmlGo here to download the latest version: http://www.microsoft.com/windows/directx/default.mspx
Regards,
Spike
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