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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
mefeldstein
When trying to update definitions my laptop shuts down. I get the blue screen of death.

The error message is "driver 1RQL Not LESS or Equal"

stop: 0x0000001

can anyone help?

Thanks
spike-nz
Hi mefeldstein,

There are several FAQ's on scans freezing, aborting, causing system shutdowms in the Lavasoft Support Forums > FAQ's > Ad-Aware SE > Technical section of the forum. I would suggest that you start with: Ad-Aware SE terminates or PC reboots during scan, removal process

Apart from those FAQ's, there are some suggested steps for scan freezes which may be of help: Unable to complete scan

Let us know how you get on.

Regards,

Spike
sultan_emerr
There's also a lot of hits in google on those two error messages.
spike-nz
Hi mefeldstein,

Have you managed to correct matters by yourself, or are you still requiring assistance?

Regards,

Spike
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