Hi I am unable to upgrade my ad-aware professional from version 6.181 to the new version. I brought my computer several years ago and I have no idea of my 5 digit code required, what can I do?

Thanks

Hi vanantwerpens,

Try logging in to element5 (Lavasoft's on-line e-seller) here: Customer Care Center

Click to view attachment

As you can see, there are a number of different ways to log in, and inside there is a contact address should you have any questions about which details you need.. Personally, I am a big believer in printing out all on-line order steps (have a filing cabinet of the stuff) which comes in useful more often than you would think.

That said, if necessary, contact Lavasoft at generalsupport@lavasoft.com (that address is only valid for paid-up purchasers of Ad-Aware Plus/Pro). They are likely to ask for Order# and Reference#, which are available inside the element5 link above. You may actually get enough information to login to Lavasoft's Support Center

To get into there, you need your email address and password from date of registration. If/once you get inside, check out the various sections: Personal Info, License Info, Product Downloads etc.

If Product downloads shows no product available, then your annual subscription will have expired. Check the License Renewals:

Click to view attachment

Where for a small fee you can renew your licemse for another year (don't forget that a new version is being released soon).

Regards,

Spike