Full Version: Cannot download updates
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
humak1,
Clear out your cache folder ie: temporary internet folder There are some free programs that you can use that will do that for you if needed like
CCleaner
(Note in CCleaner: go to >options > advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours"). but see CCleaner Set up
Then try the WebUpDate to get Latest Definition File
(SE1R107 09.05.2006)
as the server may have been busy
but you can
always download it manually
but if you still can not get the update please let us know.
GRAFX
Clear out your cache folder ie: temporary internet folder There are some free programs that you can use that will do that for you if needed like
CCleaner
(Note in CCleaner: go to >options > advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours"). but see CCleaner Set up
Then try the WebUpDate to get Latest Definition File
(SE1R107 09.05.2006)
as the server may have been busy
but you can
always download it manually
but if you still can not get the update please let us know.
GRAFX
hie
I also have the problem of not being able to download the update
[ : quote : ] humak1 "In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found." [ : endquote : ]
I cleared my temp folders and failed on the updating attempt again.
My attempt to download the update manually also failed :-(
so yeah now what? :-S lol help! lol
thanks so much
I also have the problem of not being able to download the update
[ : quote : ] humak1 "In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found." [ : endquote : ]
I cleared my temp folders and failed on the updating attempt again.
My attempt to download the update manually also failed :-(
so yeah now what? :-S lol help! lol
thanks so much
I am another who has not been able to retrieve updates for 328 days. It says, "Error retreiving updates". I would also love some help here. A computer tech came over and deleted all my extra junk, but even she couldn't get it to do the update.
mischief,
Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
QUOTE(GRAFX @ May 9 2006, 04:34 PM) 
mischief,
Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
hie again
I renamed the defs.ref file to olddefs.ref, loaded adaware and it said "Error while loading the Ad-aware definitions file." (figured that would happen)
Then i tried to update and it got to 5% then i got a pop up saying "The downloaded definitions file could not be read, please update again"
the circle of frustration is complete lol
any other ideas?
thanks for responding btw :-)
Hi, I am also having this problem (May 9th). I receive the message "definitions file cannot be read". I have tried several times and even uninstalled and reinstalled the adaware software. I tried to do the manual download but also received the message page could not be found. Please help! Thanks
QUOTE(dragonflyyy85 @ May 9 2006, 04:53 PM)
Hi, I am also having this problem (May 9th). I receive the message "definitions file cannot be read". I have tried several times and even uninstalled and reinstalled the adaware software. I tried to do the manual download but also received the message page could not be found. Please help! Thanks
welcome to the group dragonfly heh
I've been encountering this issue all day as well. I came across this thread and decided to register to let others know that they're in good company. I run Ad-Aware every single day and generally have no problems downloading updates. However, today I can't get the download and it gets stuck on 5%, and when I start the program a dialog box with a white X in a red circle pops up which reads: "Error while loading the Ad-Aware definitions file." So now not only can I not get the new update but I also can't scan my comp with the definition file I was using before I checked for the update today. I don't think there's anything wrong with my comp as nothing else has run differently, my Anti-Virus program picks up nothing and I've scanned it with Spybot to be sure. I wonder what's up?
Please read my post here.
[img]http://img345.imageshack.us/img345/7416/notreadingpast5percent1yp.th.jpg[/img][img]http://imageshack.us][IMG]http://img270.imageshack.us/img270/6559/thisisreturned0tb.jpg[/img]
Same on my 3 computers-
will not download
Same on my 3 computers-
will not download
Hi
Looks like we are all in the same boat me too 5% then stops
Looks like we are all in the same boat me too 5% then stops
same here as well.
Just a suggestion:
This may or may not work but try adding < updates.ls-servers.com > to "Trusted sites" zone if you encounter definition update troubles.....(Error retreiving updates).
This may or may not work but try adding < updates.ls-servers.com > to "Trusted sites" zone if you encounter definition update troubles.....(Error retreiving updates).
QUOTE(humak1 @ May 9 2006, 03:03 PM)
In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
Not to beat a dead horse but I too get the same result.
Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
QUOTE(___ @ May 9 2006, 03:02 PM)
Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
I just registered with some apparently "insane" hope that someone could help me solve the very same problem. I know for a fact that there is something wrong with my computer and all I want is to have it resolved. I am hoping that by having more than one person state that there is a problem with the downloads someone, somewhere who knows something will get the idea and give us some ideas to help us solve these problems. If nobody voices their problems in these forums, who's to know there is so much trouble with the same downloading errors? With so many people expressing frustration, someone will soon take notice, right?
QUOTE(___ @ May 9 2006, 05:02 PM)
Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
Um, I think the reason is so that the powers that be realize it's not an isolated or localized incident. I think everyone realizes the problem won't magically solve itself. Sheesh.
QUOTE(CptCanuck @ May 9 2006, 07:59 PM)
Um, I think the reason is so that the powers that be realize it's not an isolated or localized incident. I think everyone realizes the problem won't magically solve itself. Sheesh.
There is strength in numbers. That's why we're letting the administrators of this program aware of the problem.
QUOTE(Andrele @ May 9 2006, 08:23 PM)
There is strength in numbers. That's why we're letting the administrators of this program aware of the problem.
I continue to have the problem even though I disabled my firewall, ran a complete scan, cleared the cache, etc. I was about to uninstall and reinstall the program until I read that this does not solve the problem.
I cannot download the updates either and am receiving the same message, "The downloaded files cannot be read. Please update again."
I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
QUOTE(___ @ May 9 2006, 04:02 PM)
Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
i just registerd to say thank you and i can stop freaking out think somethings wrong with my computer
QUOTE(___ @ May 9 2006, 11:02 PM)
Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
First you lazilly direct people to a canned "fix" that obviously won't work because updates.ls-servers.com is down. Then you question why people are trying to bring this issue to the attention to the Ad-Aware team.
With this post I hope to achieve enlightening you to the fact that you are an xxxxxxx.
There are threads all over the place on this problem.
Hello,
When I tried to update web definitions, I got an error message stating "The downloaded definitions file could not be read, please update again." After reading a posted message from another user who was having the same issue, I downloaded CCleaner and followed the instructions that you gave another user. I still cannot get the web definitions to download.
When I tried to update web definitions, I got an error message stating "The downloaded definitions file could not be read, please update again." After reading a posted message from another user who was having the same issue, I downloaded CCleaner and followed the instructions that you gave another user. I still cannot get the web definitions to download.
What would help this issue of users posting that they cannot download updates would be some recognition of the facts surrounding why it is not currently available and when the expected time of resolve might be.
Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
http://TomCoyote.org
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
http://TomCoyote.org
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
I've marked my calendar ... this is a 'special' day ... 
Coyote` has posted on the forum. I'll take a screenshot of this.
Coyote` has posted on the forum. I'll take a screenshot of this.
I never thought I'd see the day.
QUOTE(mjgaz @ May 10 2006, 01:38 AM)
I cannot download the updates either and am receiving the same message, "The downloaded files cannot be read. Please update again."
I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
Sadly, I did the same thing, with the same results. I hope the folks at LS will have this issue resolved tomorrow. It certainly does not look good to anyone evaluating the platform for a proposed Enterprise purchase, to stumble upon this "issue" and unfortunate lack of solutions.
Good Luck, ALL!
QUOTE(Coyote @ May 10 2006, 03:02 AM)
What would help this issue of users posting that they cannot download updates would be some recognition of the facts surrounding why it is not currently available and when the expected time of resolve might be.
Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
http://TomCoyote.org
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
http://TomCoyote.org
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
Excellent point, Tom. This seems to be labeled as "Customer Service". Although in my day, it was just known as good old-fashioned courtesy.
Come on, Lavasoft folks, lets have a bit better communication on this issue, as Tom suggests.
And, an IMMEDIATE FIX!
I'm having the same problem. I was able to run Adaware Personal yesterday before the new update was released with no problem. Haven't tried to run it since getting the message that the new update was out there. Tried to download the update and received this same message.
QUOTE(humak1 @ May 9 2006, 04:03 PM)
In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
Please advise how to reload Adaware SE Personal "Free for Private use"
11:06 and the update is still non-functioning, just decided to share that along with a suggestion of not alerting users of an update when they cannot be accessed
QUOTE(druuge @ May 10 2006, 02:02 AM)
First you lazilly direct people to a canned "fix" that obviously won't work because updates.ls-servers.com is down. Then you question why people are trying to bring this issue to the attention to the Ad-Aware team.
With this post I hope to achieve enlightening you to the fact that you are an ######.
Here's today definitions if you can't wait for lavasoft to come back up.
http://wes.bwave.com/defs.ref
SE1R107 09.05.2006
md5sum: 991a66c2f13173995673147bed80eb37
With this post I hope to achieve enlightening you to the fact that you are an ######.
Here's today definitions if you can't wait for lavasoft to come back up.
http://wes.bwave.com/defs.ref
SE1R107 09.05.2006
md5sum: 991a66c2f13173995673147bed80eb37
Thanks druuge the definitions worked like a champ. Maybe you should be running the definitions server.
-->QUOTE(tony b @ May 10 2006, 01:55 PM)
Thanks druuge the definitions worked like a champ. Maybe you should be running the definitions server.
[/quote]
From me also thanks, druuge. I downloaded your defs.ref files and all OK.
mustang
Hello everybody,
The download servers are currently down and we are working to resolve this as soon as possible.
We are sorry for the inconvenience.
Regards
Andreas
The download servers are currently down and we are working to resolve this as soon as possible.
We are sorry for the inconvenience.
Regards
Andreas
LS AndreasB,
Thank you for the update. That's all users were looking for.
Tonyb,
Thank you for your effort and for adding something constructive to the thread other than some self-righteous whining about people posting **gasp** in a support forum. Nice work.
Thank you for the update. That's all users were looking for.
Tonyb,
Thank you for your effort and for adding something constructive to the thread other than some self-righteous whining about people posting **gasp** in a support forum. Nice work.
Thanks LS AndreasB for that we needed that 
QUOTE(winchester73 @ May 9 2006, 07:06 PM)
I've marked my calendar ... this is a 'special' day ...
Coyote` has posted on the forum. I'll take a screenshot of this.
Coyote` has posted on the forum. I'll take a screenshot of this.
Today IS a special day! How goes it Winchester73 and Corrine? Ok, so who removed my account?!?
lol, I know, been a long time now, hasn't it?Well, I have been really sick, still out of work, and all around bummed.
Anyways, Sorry I haven't been round, and I may pop in from time to time here and again..
Yeah, i got this thing as well and I am pretty careful on the internet, but I think my bro got on my system. It's been having problems with network degrading and I can't get the updates from the direct link to LS. Anywho, I'll try a scan of the system with the manual update that was posted earlier, because the normal one doesn't work either...
I'll see if it catches anything new.Nice to see y'all again!
R3D
P.S. - I had trouble finding the forums awhile back when they changed and are no longer accessible at lavasoftusa, as far as I know...
Another way to download the current defs: use the URL that is supposed to download the updates, but change the word "updates" to "www" l
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
QUOTE(XtianH @ May 10 2006, 07:46 AM)
Another way to download the current defs: use the URL that is supposed to download the updates, but change the word "updates" to "www" l
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
Worked great for me too. I guess I'll take my copy down then. Glad I could help out. God knows, Ad-aware has certainly helped me out.
QUOTE(XtianH @ May 10 2006, 04:46 PM)
Another way to download the current defs: use the URL that is supposed to download the updates, but change the word "updates" to "www" l
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
It should look like this:
http://www.ls-servers.com/public/defs.zip
No guarantees but it worked fine for me.
XtianH
yeh that works
Oops. I mistakenly credited tonyb for that quick fix when I should have said thanks to druuge. My apologies.
Hi again,
Servers are up and running, updating should work as normal again.
Regards
Andreas
Servers are up and running, updating should work as normal again.
Regards
Andreas
glad there back up again
Administrators - Had troubles yesterday myself with it hanging at 5%. I checked this morning and a pop-up box with an error message saying that there was a problem with the definitions file. I simply ignored and closed the error box and was able to proceed in downloading the 09.05.2006 updates.
QUOTE(R3D @ May 10 2006, 02:37 AM)
Today IS a special day! How goes it Winchester73 and Corrine? Ok, so who removed my account?!? lol, I know, been a long time now, hasn't it?
Well, I have been really sick, still out of work, and all around bummed.
Anyways, Sorry I haven't been round, and I may pop in from time to time here and again..
Yeah, i got this thing as well and I am pretty careful on the internet, but I think my bro got on my system. It's been having problems with network degrading and I can't get the updates from the direct link to LS. Anywho, I'll try a scan of the system with the manual update that was posted earlier, because the normal one doesn't work either... I'll see if it catches anything new.
Nice to see y'all again!
R3D
P.S. - I had trouble finding the forums awhile back when they changed and are no longer accessible at lavasoftusa, as far as I know...
lol, I know, been a long time now, hasn't it?Well, I have been really sick, still out of work, and all around bummed.
Anyways, Sorry I haven't been round, and I may pop in from time to time here and again..
Yeah, i got this thing as well and I am pretty careful on the internet, but I think my bro got on my system. It's been having problems with network degrading and I can't get the updates from the direct link to LS. Anywho, I'll try a scan of the system with the manual update that was posted earlier, because the normal one doesn't work either...
I'll see if it catches anything new.Nice to see y'all again!
R3D
P.S. - I had trouble finding the forums awhile back when they changed and are no longer accessible at lavasoftusa, as far as I know...
Hi, R3D. It is indeed good to see you. Sorry to hear about your problems.
You didn't have trouble finding the forums -- they were shut down over a year ago. Through the efforts of LS SteveJ and others, this site was recently brought online. Support is provided by Lavasoft Staff, not volunteers. A few of us stop by now & again to lend a hand when we can.
Take care & stop by LandzDown.com when you want to say "hi" to the old gang (including Mitch and others).
Back on topic, thanks for the update, Andreas.
R3D,
As long as you and your family are ok that the main thing Sorting your PC comes a close 2nd
Hmmmm brothers well a cage springs to mind
GRAFX
QUOTE
I had trouble finding the forums awhile back when they changed and are no longer accessible at lavasoftusa
As long as you and your family are ok that the main thing Sorting your PC comes a close 2nd
Hmmmm brothers well a cage springs to mind
QUOTE
Take care & stop by LandzDown.com when you want to say "hi" to the old gang (including Mitch and others).
GRAFX
weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
mischief,
now you sorted go scan and if needed post your log file but note if you come post a log fle please do so in a NEW TOPIC
GRAFX
now you sorted go scan and if needed post your log file but note if you come post a log fle please do so in a NEW TOPIC
GRAFX
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