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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Resolved/Inactive General Support Issues
Mr Dang
does anyone know how to remove this? I have tried all anti-spyware, adware and to no avail... im losing the battle! please help!
mom
mad.gif If you ever figure this out, I would like to know also. Mine started showing up today and nobody that I have talked to knows anything, or even what it is. I would really like to have my internet back the way it was. If anybody can help, please I'm begging.
Thanks
LS CalamityJane
@mom

It would best to get help by posting a new topic as it is too difficult to analyze more than one person's system for infection in a single thread.

@Mr Dang

Apologies for the late reply, we've been quite swamped in here as you can probably see.

Are you still needing help?

I'm now subscribed to this topic so I will receive a notice from the board as soon as you reply, so I can be here much more quickly than it has taken to get to your new topic.

If you still need help we need two things:

1. Your Adaware Scan log with the latest reference file update.

Please make sure that you are using
Ad-aware SE Build 106r1
Note: If your version is 6.0 and not the SE, you need to uninstall and get the latest version from the above link.

[if not Uninstall your old Ad-aware first then install SE]
See here for how to get the latest verison of Ad-Aware:
http://www.lavasoftsupport.com/index.php?showtopic=1163

Then use the WebUpDate
to get the latest Definition file
SE1R131 09-11-2006
To do this Open Ad-aware
Click the WebUpDate
button at the top right hand side of the Ad-aware screen (The world globe).
Click "Connect"
Ad-aware will then download the latest Definition file for you.
To make sure it is updated , look at the main
Ad-aware screen, and look under "Initialization Status"
It should say the Latest Definition file.
then scan doing a "Full Scan"
and then post your logfile here by using the Add-Reply Feature .
As Logs are stored in :
C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.
An easy way to get there is to
click Start,
click Run
And type in and press ENTER: %appdata%
then click Lavasoft
then Ad-Aware
and then Logs.
scroll down to find the latest one that you have
(by date & time)
and open it right Click select all
copy and then paste the contents of it here.
...............
2. A diagnostic log from this free tool called HijackThis
Instructions on creating a HijackThis Log
http://www.lavasoftsupport.com/index.php?showtopic=216
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