Hi,

I've been trying to remove the Adware.look2me along with a bunch of other problems but have had no luck. I've tried Ewido,Ad-Aware Se. Spybot...Look2me destroyer, Spysweeper etc... They all catch plenty of bad files but will not remove all of them. I left myself vulnerable by not installing Windows Service pack2 mainly because I'm still on dial up right now and the file is huge. A friend loaned the Service pack upgrade to me on CD but I would imagine it's wise to wait until my computer is cleaned up first. I would appreciate any assistance you could offer me on how to resolve these problems. I had to dump my Hijack this log into microsoft word because my notepad is also disabled by the virus. I'll wait for a response on what to do next before posting the log. Thanks for any help!!!

If I'm posting in the wrong place please let me know and I'll be glad to make the change. Thanks!

Hi ,

Apologies for the late reply, we've been quite swamped in here as you can probably see.

Are you still needing help?

I'm now subscribed to this topic so I will receive a notice from the board as soon as you reply, so I can be here much more quickly than it has taken to get to your new topic.

If you still need help we need two things:

1. Your Adaware Scan log with the latest reference file update.

Please make sure that you are using
Ad-aware SE Build 106r1
Note: If your version is 6.0 and not the SE, you need to uninstall and get the latest version from the above link.

[if not Uninstall your old Ad-aware first then install SE]
See here for how to get the latest verison of Ad-Aware:
http://www.lavasoftsupport.com/index.php?showtopic=1163

Then use the WebUpDate
to get the latest Definition file
SE1R124 19.09.2006
To do this Open Ad-aware
Click the WebUpDate
button at the top right hand side of the Ad-aware screen (The world globe).
Click "Connect"
Ad-aware will then download the latest Definition file for you.
To make sure it is updated , look at the main
Ad-aware screen, and look under "Initialization Status"
It should say the Latest Definition file.
then scan doing a "Full Scan"
and then post your logfile here by using the Add-Reply Feature .
As Logs are stored in :
C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.
An easy way to get there is to
click Start,
click Run
And type in and press ENTER: %appdata%
then click Lavasoft
then Ad-Aware
and then Logs.
scroll down to find the latest one that you have
(by date & time)
and open it right Click select all
copy and then paste the contents of it here.
(Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)
...............
2. A diagnostic log from this free tool called HijackThis
Instructions on creating a HijackThis Log
http://www.lavasoftsupport.com/index.php?showtopic=216

Hi,

Here is the Ad-Aware logfile. I can't open notepad since it's been disabled.


Ad-Aware SE Build 1.06r1
Logfile Created on:Tuesday, October 03, 2006 8:34:55 PM
Created with Ad-Aware SE Personal, free for private use.
Using definitions file:SE1R124 19.09.2006
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References detected during the scan:
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Adware.Look2Me(TAC index:7):4 total references
MRU List(TAC index:0):6 total references
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Ad-Aware SE Settings
===========================
Set : Search for negligible risk entries
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Unload recognized processes & modules during scan
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : During removal, unload Explorer and IE if necessary
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Include reference summary in log file
Set : Include alternate data stream details in log file
Set : Play sound at scan completion if scan locates critical objects


10-3-2006 8:34:55 PM - Scan started. (Smart mode)

Listing running processes
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#:1 [smss.exe]
FilePath : \SystemRoot\System32\
ProcessID : 148
ThreadCreationTime : 10-4-2006 1:22:57 AM
BasePriority : Normal


#:2 [winlogon.exe]
FilePath : \??\C:\WINDOWS\system32\
ProcessID : 224
ThreadCreationTime : 10-4-2006 1:23:00 AM
BasePriority : High


Adware.Look2Me Object Recognized!
Type : Process
Data : k008ladu1d08.dll
TAC Rating : 7
Category : Adware
Comment : iieshare.dll.dmp
Object : C:\WINDOWS\system32\


Warning! Adware.Look2Me Object found in memory(C:\WINDOWS\system32\k008ladu1d08.dll)


#:3 [services.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 268
ThreadCreationTime : 10-4-2006 1:23:02 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Services and Controller app
InternalName : services.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : services.exe

#:4 [lsass.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 280
ThreadCreationTime : 10-4-2006 1:23:02 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : LSA Shell (Export Version)
InternalName : lsass.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : lsass.exe

#:5 [svchost.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 440
ThreadCreationTime : 10-4-2006 1:23:05 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:6 [svchost.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 464
ThreadCreationTime : 10-4-2006 1:23:05 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:7 [spysweeper.exe]
FilePath : C:\Program Files\Webroot\Spy Sweeper\
ProcessID : 496
ThreadCreationTime : 10-4-2006 1:23:05 AM
BasePriority : Normal
FileVersion : 3,0,7,1608
ProductVersion : 3, 0
ProductName : Spy Sweeper SDK
CompanyName : Webroot Software, Inc.
FileDescription : Spy Sweeper Engine
LegalCopyright : Copyright © 2002 - 2006, All Rights Reserved.
LegalTrademarks : Spy Sweeper is a trademark of Webroot Software, Inc.
OriginalFilename : SpySweeper.exe

#:8 [rundll32.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 664
ThreadCreationTime : 10-4-2006 1:23:13 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Run a DLL as an App
InternalName : rundll
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : RUNDLL.EXE

Adware.Look2Me Object Recognized!
Type : Process
Data : ETENT.DLL
TAC Rating : 7
Category : Adware
Comment : iieshare.dll.dmp
Object : C:\WINDOWS\system32\


Warning! Adware.Look2Me Object found in memory(C:\WINDOWS\system32\ETENT.DLL)

"C:\WINDOWS\system32\rundll32.exe"Process terminated successfully

#:9 [explorer.exe]
FilePath : C:\WINDOWS\
ProcessID : 740
ThreadCreationTime : 10-4-2006 1:23:15 AM
BasePriority : Normal
FileVersion : 6.00.2600.0000 (xpclient.010817-1148)
ProductVersion : 6.00.2600.0000
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : EXPLORER.EXE

Adware.Look2Me Object Recognized!
Type : Process
Data : ETENT.DLL
TAC Rating : 7
Category : Adware
Comment : iieshare.dll.dmp
Object : C:\WINDOWS\system32\


Warning! Adware.Look2Me Object found in memory(C:\WINDOWS\system32\ETENT.DLL)


#:10 [ad-aware.exe]
FilePath : C:\Program Files\Lavasoft\Ad-Aware SE Personal\
ProcessID : 2028
ThreadCreationTime : 10-4-2006 1:34:42 AM
BasePriority : Normal
FileVersion : 6.2.0.236
ProductVersion : SE 106
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft AB Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

Memory scan result:
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New critical objects: 0
Objects found so far: 3


Started registry scan
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Registry Scan result:
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New critical objects: 0
Objects found so far: 3


Started deep registry scan
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Deep registry scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 3


Started Tracking Cookie scan
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Tracking cookie scan result:
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New critical objects: 0
Objects found so far: 3



Deep scanning and examining files...
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Disk Scan Result for C:\WINDOWS
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New critical objects: 0
Objects found so far: 3

Disk Scan Result for C:\WINDOWS\System32
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New critical objects: 0
Objects found so far: 3

Disk Scan Result for C:\DOCUME~1\JEFFWI~1\LOCALS~1\Temp\
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New critical objects: 0
Objects found so far: 3


Scanning Hosts file......
Hosts file location:"C:\WINDOWS\system32\drivers\etc\hosts".
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Hosts file scan result:
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1 entries scanned.
New critical objects:0
Objects found so far: 3



MRU List Object Recognized!
Location: : C:\Documents and Settings\jeff wilde\recent
Description : list of recently opened documents


MRU List Object Recognized!
Location: : software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct3d


MRU List Object Recognized!
Location: : software\microsoft\direct3d\mostrecentapplication
Description : most recent application to use microsoft direct X


MRU List Object Recognized!
Location: : software\microsoft\directdraw\mostrecentapplication
Description : most recent application to use microsoft directdraw


MRU List Object Recognized!
Location: : S-1-5-21-3615762775-919082819-4212676017-1006\software\microsoft\windows\currentversion\explorer\recentdocs
Description : list of recent documents opened


MRU List Object Recognized!
Location: : S-1-5-21-3615762775-919082819-4212676017-1006\software\microsoft\windows media\wmsdk\general
Description : windows media sdk



Performing conditional scans...
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Adware.Look2Me Object Recognized!
Type : Regkey
Data :
TAC Rating : 7
Category : Adware
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\windows nt\currentversion\winlogon\notify

Conditional scan result:
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New critical objects: 1
Objects found so far: 10

8:36:36 PM Scan Complete

Summary Of This Scan
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Total scanning time:00:01:40.797
Objects scanned:64046
Objects identified:1
Objects ignored:0
New critical objects:1

Here is my Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 8:57:12 PM, on 10/3/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Documents and Settings\jeff wilde\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://69.50.184.51/find4u/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://69.50.184.51/find4u/sp.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe"
O4 - HKLM\..\Run: [LTWinModem1] "ltmsg.exe" 9
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] "C:\Program Files\Creative\SBLive\Program\AHQInit.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Ink Monitor] "C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe"
O4 - HKLM\..\Run: [imjpmig] "C:\IME\IMJP\imjpmig.exe" /RemAdvDef /AIMEREG /Migration /SetPreload
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] "C:\Program Files\AWS\WeatherBug\Weather.exe" 1
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: M-Audio MobilePre Control Panel Launcher.lnk = C:\Program Files\M-Audio MobilePre\MPTask.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136516417232
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136515788545
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O20 - Winlogon Notify: SideBySide - C:\WINDOWS\system32\k008ladu1d08.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Windows Kernel Services - Unknown owner - C:\WINDOWS\winlogon.exe (file missing)

You have no Service packs installed on your XP or IE. You are completely vulnerable to attacks by malware using exploits on unpatched systems. Why are there no critical security updates installed?


Please download Look2Me-Destroyer.exe to your desktop.

• Close all windows before continuing.
• Double-click Look2Me-Destroyer.exe to run it.
• Put a check next to Run this program as a task.
• You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 1 minute. Click OK
• When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
• Once it's done scanning, click the Remove L2M button.
• You will receive a Done Scanning message, click OK.
• When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
• Your computer will then shutdown.
• Turn your computer back on.
• Please post the contents of Look2Me-Destroyer.txt (it can be found wherever you saved Look2Me-Destroyer.exe) and a new HiJackThis log.

If Look2Me-Destroyer does not reopen automatically, reboot and try again.

Since I'm on dial up I never installed the XP service pack 2 because of the size. I now have it on CD but should I wait to install it? My fault by not keeping things up to date. I ran the Look2me-Destroyer and it stopped in the middle and said:" Runtime Error '52' Bad file name or number". After this it would not do anything else. Also should this be done in safe mode? Thanks.

Yes, wait until we clear up this infection before installing SP2, but don't keep this computer online meanwhile if you can help it. And no, this tool normally is run in normal mode.

Let's try this tool:

1. Download this file - combofix.exe
http://download.bleepingcomputer.com/sUBs/combofix.exe

2. Double click on combofix.exe & follow the prompts.

Note: If you receive a popup with a Disclaimer, read that and answer Y for yes (or N for no)
Y is recommended (if you put N, the tool will exit without fixing and will remove the combofix file and folders)

Do NOT click on the window while the fix is running, because that will cause your system to hang and the fix to stall.

3. When finished, it shall produce a log for you. Post that log in your next reply

OK, I ran the combofix and it seemed to clean things up. I did not see a log file from this, it just rebooted after it was done removing the infection. I ran Ad-Aware and it did not show the look2me at all. Somehow things really slowed done after the removal as far as trying to access web pages. Would you like me to post log files from Ad-Aware and Hijack This?? Also, is it safe to install SP2 at this time and any other updates? Thanks!

C:\Combofix.txt (look on your hard-drive) and open it then copy and paste the results back here.

That and a Hijackthis log would be great. There may be some entries yet to be fixed up final.

Here is the combo fix log..

ComboFix 06.09.28 - Running from: "C:\Documents and Settings\jeff wilde\Desktop"

((((((((((((((((((((((((((((((((((((((((((((( Look2Me's Log ))))))))))))))))))))))))))))))))))))))))))))))))))

REGISTRY ENTRIES REMOVED:

[HKEY_CLASSES_ROOT\CLSID\{A56FF66B-E585-48D5-8C9F-309C39026EB5}]
@=""
"IDEx"="ADDR"

[HKEY_CLASSES_ROOT\CLSID\{A56FF66B-E585-48D5-8C9F-309C39026EB5}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{A56FF66B-E585-48D5-8C9F-309C39026EB5}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{A56FF66B-E585-48D5-8C9F-309C39026EB5}\InprocServer32]
@="C:\\WINDOWS\\system32\\SWMPAPI.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{60CD843B-91E6-4000-A9B5-F943F11DAB6D}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{60CD843B-91E6-4000-A9B5-F943F11DAB6D}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{60CD843B-91E6-4000-A9B5-F943F11DAB6D}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{60CD843B-91E6-4000-A9B5-F943F11DAB6D}\InprocServer32]
@="C:\\WINDOWS\\system32\\sbdpsrv.dll"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{8689BEFA-67CC-446F-BCB4-5D7021696969}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{8689BEFA-67CC-446F-BCB4-5D7021696969}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{8689BEFA-67CC-446F-BCB4-5D7021696969}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{8689BEFA-67CC-446F-BCB4-5D7021696969}\InprocServer32]
@="C:\\WINDOWS\\system32\\guard.tmp"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{65CB0C81-0D59-44D8-992D-0CCFF7EE360C}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{65CB0C81-0D59-44D8-992D-0CCFF7EE360C}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{65CB0C81-0D59-44D8-992D-0CCFF7EE360C}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{65CB0C81-0D59-44D8-992D-0CCFF7EE360C}\InprocServer32]
@="C:\\WINDOWS\\system32\\HXTPLUG.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{0C6C01A2-8DBC-4971-8200-3E4891E11598}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{0C6C01A2-8DBC-4971-8200-3E4891E11598}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{0C6C01A2-8DBC-4971-8200-3E4891E11598}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{0C6C01A2-8DBC-4971-8200-3E4891E11598}\InprocServer32]
@="C:\\WINDOWS\\system32\\MHISAM11.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{E97D2E3B-0CE7-4A84-9E98-C8DD859C679C}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E97D2E3B-0CE7-4A84-9E98-C8DD859C679C}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E97D2E3B-0CE7-4A84-9E98-C8DD859C679C}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E97D2E3B-0CE7-4A84-9E98-C8DD859C679C}\InprocServer32]
@="C:\\WINDOWS\\system32\\CQSEQCHK.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{AC0B414B-6127-4648-A23E-9F51B2054060}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{AC0B414B-6127-4648-A23E-9F51B2054060}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{AC0B414B-6127-4648-A23E-9F51B2054060}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{AC0B414B-6127-4648-A23E-9F51B2054060}\InprocServer32]
@="C:\\WINDOWS\\system32\\DYVCLNT.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{A07E6D2C-B8B0-490E-95FD-92331A8382D9}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{A07E6D2C-B8B0-490E-95FD-92331A8382D9}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{A07E6D2C-B8B0-490E-95FD-92331A8382D9}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{A07E6D2C-B8B0-490E-95FD-92331A8382D9}\InprocServer32]
@="C:\\WINDOWS\\system32\\CYB.DLL"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{042134EC-1AA7-4F1E-8FF3-E4E53B1B1C23}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{042134EC-1AA7-4F1E-8FF3-E4E53B1B1C23}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{042134EC-1AA7-4F1E-8FF3-E4E53B1B1C23}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{042134EC-1AA7-4F1E-8FF3-E4E53B1B1C23}\InprocServer32]
@="C:\\WINDOWS\\system32\\dmound3d.dll"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{E75AC15C-25D2-4F8E-8776-32C35C769610}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E75AC15C-25D2-4F8E-8776-32C35C769610}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E75AC15C-25D2-4F8E-8776-32C35C769610}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{E75AC15C-25D2-4F8E-8776-32C35C769610}\InprocServer32]
@="C:\\WINDOWS\\system32\\rbpdd.dll"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{76838A5F-E4E0-4489-9CD9-82EE21C66A63}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{76838A5F-E4E0-4489-9CD9-82EE21C66A63}\Implemented Categories]
@=""

[HKEY_CLASSES_ROOT\CLSID\{76838A5F-E4E0-4489-9CD9-82EE21C66A63}\Implemented Categories\{00021492-0000-0000-C000-000000000046}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{76838A5F-E4E0-4489-9CD9-82EE21C66A63}\InprocServer32]
@="C:\\WINDOWS\\system32\\SJDLL.DLL"
"ThreadingModel"="Apartment"

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


FILES REMOVED:

C:\WINDOWS\SYSTEM32\dbnput.dll
C:\WINDOWS\SYSTEM32\hrrq0595e.dll
C:\WINDOWS\SYSTEM32\ITROP.DLL
C:\WINDOWS\SYSTEM32\k4pm0e71eh.dll
C:\WINDOWS\SYSTEM32\lv4009hme.dll
C:\WINDOWS\SYSTEM32\ueer32.dll


Granting sedebugprivilege to Administrators ... successful


(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\Documents and Settings\LocalService\Application Data\NetMon


((((((((((((((((((((((((((((((( Files Created from 2006-09-05 to 2006-10-05 ))))))))))))))))))))))))))))))))))


2006-09-09 15:00 51,072 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\ikhlayer.sys
2006-09-09 15:00 30,592 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\ikhfile.sys


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2006-10-05 19:44 -------- d-------- C:\Program Files\Common Files
2006-09-09 15:56 -------- d-------- C:\Program Files\HijackThis
2006-09-09 15:40 -------- d-------- C:\Program Files\WinZip
2006-09-09 15:32 -------- d-------- C:\Program Files\Spyware Doctor
2006-09-09 15:09 -------- d-------- C:\Documents and Settings\jeff wilde\Application Data\Lavasoft
2006-09-09 15:00 -------- d-------- C:\Documents and Settings\jeff wilde\Application Data\PC Tools
2006-09-04 09:29 -------- d-------- C:\Program Files\ewido anti-spyware 4.0
2006-09-01 21:24 -------- d-------- C:\Documents and Settings\jeff wilde\Application Data\Webroot
2006-08-09 21:41 41634 --------- C:\is2.exe
2006-08-09 21:41 30882 ---hs---- C:\WINDOWS\SYSTEM32\tuvvuuu.dll
2006-07-14 23:23 26624 --a------ C:\WINDOWS\SYSTEM32\setup_14785.exe


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries are not shown

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"ctfmon.exe"="C:\\WINDOWS\\System32\\ctfmon.exe"
"Weather"="\"C:\\Program Files\\AWS\\WeatherBug\\Weather.exe\" 1"
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\Money Express.exe\""
"Spyware Doctor"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Microsoft Works Update Detection"="\"C:\\Program Files\\Common Files\\Microsoft Shared\\Works Shared\\WkUFind.exe\""
"LTWinModem1"="\"ltmsg.exe\" 9"
"DellTouch"="C:\\WINDOWS\\DELLMMKB.EXE"
"AdaptecDirectCD"="\"C:\\Program Files\\Adaptec\\Easy CD Creator 5\\DirectCD\\DirectCD.exe\""
"UpdReg"="C:\\WINDOWS\\Updreg.exe"
"AHQInit"="\"C:\\Program Files\\Creative\\SBLive\\Program\\AHQInit.exe\""
"NAV Agent"="C:\\PROGRA~1\\NORTON~1\\navapw32.exe"
"MMTray"="\"C:\\Program Files\\MusicMatch\\MusicMatch Jukebox\\mm_tray.exe\""
"Ink Monitor"="\"C:\\Program Files\\EPSON\\Ink Monitor\\InkMonitor.exe\""
"imjpmig"="\"C:\\IME\\IMJP\\imjpmig.exe\" /RemAdvDef /AIMEREG /Migration /SetPreload"
"Symantec NetDriver Monitor"="\"C:\\PROGRA~1\\SYMNET~1\\SNDMon.exe\" /Consumer"
"SSC_UserPrompt"="\"C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\UsrPrmpt.exe\""
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"Zone Labs Client"="\"C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe\""
"SpySweeper"="\"C:\\Program Files\\Webroot\\Spy Sweeper\\SpySweeperUI.exe\" /startintray"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
"Installed"="1"
"NoChange"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000001

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
"Flags"=dword:00000002
"Position"=hex:2c,00,00,00,a0,00,00,00,00,00,00,00,80,02,00,00,3a,02,00,00,00,\
00,00,00,01,00,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=hex:04,00,00,40
"OriginalStateInfo"=hex:18,00,00,00,ff,ff,00,00,ff,ff,00,00,ff,ff,ff,ff,ff,ff,\
ff,ff,04,00,00,00
"RestoredStateInfo"=hex:18,00,00,00,6a,02,00,00,23,00,00,00,a4,00,00,00,9a,00,\
00,00,01,00,00,00

[HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Spyware Doctor"=""

[HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Spyware Doctor"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\shellexecutehooks]
"{AEB6717E-7E19-11d0-97EE-00C04FD91972}"=""
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="ewido anti-spyware 4.0"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=hex:5f,00,00,00
@=""

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\Run]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system]
"dontdisplaylastusername"=dword:00000000
"legalnoticecaption"=""
"legalnoticetext"=""
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001

[HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091
"CDRAutoRun"=dword:00000000

[HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\Run]

[HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091
"CDRAutoRun"=dword:00000000

[HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\Run]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"PostBootReminder"="{7849596a-48ea-486e-8937-a2a3009f31a9}"
"CDBurn"="{fbeb8a05-beee-4442-804e-409d6c4515e9}"
"WebCheck"="{E6FB5E20-DE35-11CF-9C87-00AA005127ED}"
"SysTray"="{35CEC8A3-2BE6-11D2-8773-92E220524153}"


HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders
securityproviders REG_SZ msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\WebrootSpySweeperService

Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\Norton AntiVirus - Scan my computer.job

Completion time: 06-10-05 20:42:47.79
ComboFix.txt

HijackTHis log:

Logfile of HijackThis v1.99.1
Scan saved at 9:36:47 PM, on 10/6/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\ltmsg.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\M-Audio MobilePre\MPTask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\Program Files\MSN\MSNCoreFiles\msn6.exe
C:\Documents and Settings\jeff wilde\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://69.50.184.51/find4u/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://69.50.184.51/find4u/sp.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe"
O4 - HKLM\..\Run: [LTWinModem1] "ltmsg.exe" 9
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] "C:\Program Files\Creative\SBLive\Program\AHQInit.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Ink Monitor] "C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe"
O4 - HKLM\..\Run: [imjpmig] "C:\IME\IMJP\imjpmig.exe" /RemAdvDef /AIMEREG /Migration /SetPreload
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] "C:\Program Files\AWS\WeatherBug\Weather.exe" 1
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: M-Audio MobilePre Control Panel Launcher.lnk = C:\Program Files\M-Audio MobilePre\MPTask.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136516417232
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136515788545
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4CF46FBD-ED3F-4BEA-93EC-A783074B9AB2}: NameServer = 209.244.0.3 209.244.0.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{4CF46FBD-ED3F-4BEA-93EC-A783074B9AB2}: NameServer = 209.244.0.3 209.244.0.4
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Windows Kernel Services - Unknown owner - C:\WINDOWS\winlogon.exe (file missing)

Open HijackThis and do a *system scan only*

When it finishes, checkmark these entries then press the *fix checked* button

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://69.50.184.51/find4u/sp.htm

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://69.50.184.51/find4u/sp.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)

O23 - Service: Windows Kernel Services - Unknown owner - C:\WINDOWS\winlogon.exe (file missing)

One of those 023 items is evidence of a backdoor remote access trojan on the system. Description is here:
http://www.sophos.com/virusinfo/analyses/w32tilebotak.html


Your computer may have been compromised and accessed by a remote attacker who may have had access to your system.

Ok, I ran Hijack this and checked off each one. Should I post one more log file or is the system clean now? Also I use ZoneAlarm and am wondering if the XP firewall should be off? Thanks.

I'm sorry! Yes, a fresh HijackThis log (but do a reboot first). I'll be happy to review it.

And yes, if ZoneAlarm is on - turn the Windows Firewall off. Otherwise you may have conflicts. Windows Security Center should recognize ZA as your firewall.

Here is a new Hijackthis log: I'm I correct that the lsass.exe is a needed file? It did not remove this one but did take the other out.

Logfile of HijackThis v1.99.1
Scan saved at 8:49:49 PM, on 10/9/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\ltmsg.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\M-Audio MobilePre\MPTask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MSN\MSNCoreFiles\msn6.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\jeff wilde\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = yahoo.com
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe"
O4 - HKLM\..\Run: [LTWinModem1] "ltmsg.exe" 9
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] "C:\Program Files\Creative\SBLive\Program\AHQInit.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Ink Monitor] "C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe"
O4 - HKLM\..\Run: [imjpmig] "C:\IME\IMJP\imjpmig.exe" /RemAdvDef /AIMEREG /Migration /SetPreload
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] "C:\Program Files\AWS\WeatherBug\Weather.exe" 1
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: M-Audio MobilePre Control Panel Launcher.lnk = C:\Program Files\M-Audio MobilePre\MPTask.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136516417232
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136515788545
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4CF46FBD-ED3F-4BEA-93EC-A783074B9AB2}: NameServer = 209.244.0.3 209.244.0.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{4CF46FBD-ED3F-4BEA-93EC-A783074B9AB2}: NameServer = 209.244.0.3 209.244.0.4
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

Let me answer your question about lsass.exe first, then I'll come back and review the new log your posted

It depends on the location of the file. The legitimate lsass.exe is located in the System32 directory and NOT directly in the Windows folder, thus, the one you had listed as:

C:\WINDOWS\lsass.exe (file missing)

In this service:
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)

Was the bad boy.

It appears to still be there (and this could be because we need to stop and disable the service). Let me go back and review the log in total and I'll write up some steps to get rid of that (bad) item. But don't confuse with the legitimate lsass.exe and don't delete any actual files yet, please. Mostly the entries you see in HijackThis are items in the registry and it won't take out the actual file.

Ok, that service item is the only thing I see left.
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)

Click Start > Run and type in Services.msc
Click OK
In the Sevices box, click the Extended tab.
Scroll down to:

Local Security Authority Subsystem Service

Right click on it and select *Properties*
Click Stop to stop the service, then change the Startup Type to: Disabled
Click Apply, then click OK.

Close the Services editor.

Open HijackThis, and do a *system scan only

When it finishes, place a checkmark next to this entry then press the *fix checked* button

O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)


Scan once more and post a fresh HijackThis log please

Hi,

Just seems so sluggish at times but it is almost 5 years old. Anyways here is the most recent HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 7:48:36 PM, on 10/10/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\ltmsg.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\M-Audio MobilePre\MPTask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Documents and Settings\jeff wilde\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = yahoo.com
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe"
O4 - HKLM\..\Run: [LTWinModem1] "ltmsg.exe" 9
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] "C:\Program Files\Creative\SBLive\Program\AHQInit.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Ink Monitor] "C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe"
O4 - HKLM\..\Run: [imjpmig] "C:\IME\IMJP\imjpmig.exe" /RemAdvDef /AIMEREG /Migration /SetPreload
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] "C:\Program Files\AWS\WeatherBug\Weather.exe" 1
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: M-Audio MobilePre Control Panel Launcher.lnk = C:\Program Files\M-Audio MobilePre\MPTask.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200203...meInstaller.exe
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136516417232
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136515788545
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

Everything looks fine there, except you have NO service packs on XP or IE.

You need to get SP2 for XP and IE; and also ALL of the windows critical security updates. Today's new breed of malware have been using exploits against unpatched systems to install on vulnerable systems such as yours.
http://update.microsoft.com/microsoftupdate/

And see this link for instructions on how to configure the enhanced security features in SP2:
http://www.microsoft.com/technet/security/...xp/iesecxp.mspx


Have you checked the Windows task manager to see what applications might be consuming excessive CPU's?

Some final cleanup and prevention recomendations follow.

You can go ahead and delete any special tools we used (SmitRem, SmitfraudFix, ComboFix, etc). They won't serve a future purpose and are replaced with updated versions frequently, so the copies you have are probably already out of date and no need to keep them.

Do a disk cleanup. Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.

Temporary Files
Temporary Internet Files
Recycle Bin

Now that your PC is clean, make sure all programs are running properly and then you'll need to reset your restore point in Windows XP.......why?

One of the best features of Windows ME or XP is the System Restore option, however if a malware infects a computer with this operating system it can be backed up in the System Restore folder. Therefore, clearing the restore points is necessary after malware removal.

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(winXP)

1. Turn off System Restore.
Go to Start and right-click on *My Computer*.
Click Properties.
Click the System Restore tab.
Put a Checkmark in the box next to "Turn off System Restore".
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
Go to Start and right-click on *My Computer*.
Click Properties.
Click the System Restore tab.
Remove the checkmark next to "Turn off System Restore".
Click Apply, and then click OK.

How to Turn On and Turn Off System Restore in Windows XP
http://support.microsoft.com/default.aspx?...kb;en-us;310405
......................
Ad-Aware Plus has realtime protection to prevent infections before they have a chance to a get stronghold on your PC
http://www.lavasoft.com/

Also, I can't stress enough the importance of having your Windows critical Security Updates. Most malware today uses exploits on unpatched systems to creep onto your system without your even doing anything but visiting an infected webpage!!

Watch what you download, be careful where you surf, and don't trust attachments or even links in email and Instant messages. Even if they come from a buddy, that buddy could be the one infected and it is the virus sending that link from his account. You click on it thinking he is trusted, and *boom* you're infected.
Many "Phishing" attempts are made by cleverly crafted email to look like it is coming from an "official" source (like Microsoft, or your bank, or some other provider). Don't click on links in those. Go directly to the site instead and navigate the menus - don't trust email you think came from a "safe source" unless you are expecting it! There is more in the link I will provide below, but those are the choice avenues of infection these days.
Stay far AWAY from cracks and warez sites - you're sure to get infected files there, and the same can be said for files downloaded from p2p (more than half are usually infected and probably not detectable by your current security software - the newest nasties are always released in those venues).

A word about shared computers and networks.
Share Your PC
http://www.microsoft.com/windowsxp/using/s...hare/intro.mspx
Not all users need to have Admin Accounts. It is much safer to have most of your users on a shared system running as Limited User accounts. That way, if there is "an accident", it will only affect one user's account and not the entire system.

Next, I highly recommend you get some extra protection to prevent future infections. Here are some things you can do and some free programs to help .
How do I prevent Browser Hijacks and Spyware?
http://www.dslreports.com/faq/13620

I also highly recommend to get the free tool, Microsoft Baseline Security Analyzer (MBSA) from Microsoft to analyze your PC security for prevention purposes.

MBSA Version 2.0 will scan for common system misconfigurations on Windows 2000, Windows XP, and Windows Server 2003 systems. This program will identify the system security weaknesses in your browser and operating system and provides easy instructions to correct them. This includes any missing critical Windows security updates, system vulnerabilities and your IE Browser security settings. Get the download here:
Microsoft Baseline Security Analyzer
http://www.microsoft.com/technet/security/...s/mbsahome.mspx
Choose MBSAsetup-EN.msi = (English Version) or the language appropriate for you.

Also visit this Free Online Scanner from Microsoft for PC Health and Safety
http://safety.live.com/site/en-US/default.htm
and Microsoft Security At Home
http://www.microsoft.com/athome/security/default.mspx
for tips to Protect your Pc, Protect yourself and Protect your Family.

Hi,

First of all, thanks so much for all the help!!! I've already installed SP2 and am in the process of updating everything else....antivirus...critical updates etc. I learned the hard way by not being more vigilant about security. Thanks again for all the time you took to help out!!!

You're quite welcome! I'm glad we could help

I'm also glad to hear you are taking steps to better protect your computer! Hurray!