The FAQs are a little hard to find for some products.
Under Product Families there are two forums: Ad-Aware and Firewall. The FAQ for firewall is available as a link at this level so people can quickly find them.
However, for Ad-aware SE the FAQs are sub forums under Ad-Aware, Ad-watch etc so need an extra click to find them.
Rather than product family > product > component > faq how about a FAQ forum at the first Ad-Aware family forum that is then sub divided into products? Would this work better? That way the FAQ link would be visible at the level top level for both firewall and ad-aware which would help new people find the FAQs that much quicker and save them posting repeat questions. Maybe this could just be setup so it is a minor of the other FAQs so you get the best of both worlds.
Full Version: Order of FAQ forums
QUOTE(Ad Astra @ May 4 2006, 10:44 AM) 
The FAQs are a little hard to find for some products.
Under Product Families there are two forums: Ad-Aware and Firewall. The FAQ for firewall is available as a link at this level so people can quickly find them.
However, for Ad-aware SE the FAQs are sub forums under Ad-Aware, Ad-watch etc so need an extra click to find them.
Rather than product family > product > component > faq how about a FAQ forum at the first Ad-Aware family forum that is then sub divided into products? Would this work better? That way the FAQ link would be visible at the level top level for both firewall and ad-aware which would help new people find the FAQs that much quicker and save them posting repeat questions. Maybe this could just be setup so it is a minor of the other FAQs so you get the best of both worlds.
Under Product Families there are two forums: Ad-Aware and Firewall. The FAQ for firewall is available as a link at this level so people can quickly find them.
However, for Ad-aware SE the FAQs are sub forums under Ad-Aware, Ad-watch etc so need an extra click to find them.
Rather than product family > product > component > faq how about a FAQ forum at the first Ad-Aware family forum that is then sub divided into products? Would this work better? That way the FAQ link would be visible at the level top level for both firewall and ad-aware which would help new people find the FAQs that much quicker and save them posting repeat questions. Maybe this could just be setup so it is a minor of the other FAQs so you get the best of both worlds.
Actually for reasons of searching I think it is a good idea... because you cannot currently search JUST FAQ's for all products as you must specify a level in the tree, and that level is too high the way it is currently structured....I think we will go for this idea... the FAQ's will be moved out into their own forum in this hierarchy
FAQ's -> Product -> Component -> Category? (technical / sales etc) -> the faq
what do you think?
I will place the FAQ forum at the bottom to save space, but place a link on the top of the forum that is easily visible..
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