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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
augie
Ever since I started having reboot problems when using Ad-Aware SE my virus scanner (AntiVir) dislays an alert stopping or reporting TR/Crypt.XDR.Gen is trying to access or has accessed my computer.

I still have the rebooting problem when running Ad-Aware SE, but now this alert.

Any and all advice/info appreciated.

Thanks in advance huh.gif

Augie
LS CalamityJane
Hi ,

Apologies for the late reply, we've been quite swamped in here as you can probably see.

Are you still needing help?

I'm now subscribed to this topic so I will receive a notice from the board as soon as you reply, so I can be here much more quickly than it has taken to get to your new topic.

If you still need help we need two things:

1. Your Adaware Scan log with the latest reference file update.

Please make sure that you are using
Ad-aware SE Build 106r1
Note: If your version is 6.0 and not the SE, you need to uninstall and get the latest version from the above link.

[if not Uninstall your old Ad-aware first then install SE]
Then use the WebUpDate
to get the latest Definition file
SE1R121 28.08.2006
To do this Open Ad-aware
Click the WebUpDate
button at the top right hand side of the Ad-aware screen (The world globe).
Click "Connect"
Ad-aware will then download the latest Definition file for you.
To make sure it is updated , look at the main
Ad-aware screen, and look under "Initialization Status"
It should say the Latest Definition file.
then scan doing a "Full Scan"
and then post your logfile here by using the Add-Reply Feature .
As Logs are stored in :
C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.
An easy way to get there is to
click Start,
click Run
And type in and press ENTER: %appdata%
then click Lavasoft
then Ad-Aware
and then Logs.
scroll down to find the latest one that you have
(by date & time)
and open it right Click select all
copy and then paste the contents of it here.
(Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)
...............
2. A diagnostic log from this free tool called HijackThis
Instructions on creating a HijackThis Log
http://www.lavasoftsupport.com/index.php?showtopic=216
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