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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
guessit
i am new to computors and the conflicts i have with ad aware and norton seem to be endless i would like to remove ad aware but get the message could not open install.log file is there an easy way to overcome this?
Ad Astra
I am not aware of conflicts with Ad-Aware and Norton. What type of issues are you having? It might be worth exploring these first, but if you wise to uninstall follow this manual install procedure from the FAQ:

QUOTE
If that does not work, or if you get a message saying something like "Can't find Install.log," perform a manual uninstall, which is not a very difficult procedure. Do the following:

1. Click on "my computer" and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \

2. Run the file unregaaw.exe

3. Delete the entire ad-aware folder

4. Delete your Lavasoft Ad-Aware link in your start menu (if present)

5. Delete the Ad-Aware icon(s) from your desktop(if present)

6. Navigate to C:\Documents and Settings\[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.

7. Empty your trash bin

8. Reboot.
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