I am also having Ad-Aware freezing problems. The scan stops when it gets to C:/Windows/System32.ole.dll. Then my computer re-boots. I have tried stopping the Ad-Aware when it gets to this file, but it still re-boots. I have tried deleting the file, I get a message that says that file is in use. Any suggestions would help tremendously. I have pop-ups that appear continuously even though I have my pop up blocker set on "high."

Hi

There is a malware item that targets Ad-Aware SE causing the PC to reboot so please try this process.

First have a look to see if there are any items we can remove easily. Open Control Panel, select "Add or Remove" programs and scroll down the list. If you see any items for Winfixer or Winantivirus remove them (note that Winfix is a legitimate program, Winfixer or Winantivirus is the text to look for).

Then can you try this process please. It would be worth printing this out as there are several steps to follow.

Start Ad-Aware SE, click on the link to "Check for updates now", press connect and follow the prompts to ensure you have the latest definitions file.

Download VundoFix from

http://www.atribune.org/ccount/click.php?id=4

Then download and install the Lavasoft VX2 cleaner if you do not have it.

http://lavasoft.com/software/addons/vx2cleaner.shtml

Please close all running applications including all Internet Explorer or alternate browser sessions and then disconnect from the Internet, either unplug the LAN cable or power off the modem as some malware try to reinstall themselves over the net when they are removed. Please run these steps in the sequence below.

1) Run the VundoFix.exe downloaded above. Click on the "Scan for Vundo" button and if anything is found click on the "Remove Vundo" and follow the prompts.

2) Run the Lavasoft VX2 cleaner plug-in: Start Ad-Aware SE, click the Add-ons button, select the VX2 Cleaner plug-in and click “Run Tool�, click OK to confirm.

If your computer isn’t infected, click “Close�. (please note that the VX2 cleaner only targets specific variants so if it reports clean it means that none of these variants are present rather than there are no VX2 items at all).

If the VX2 cleaner reports that your computer is infected, select “Clean System� then immediately Shutdown/restart your computer (do NOT connect to the Internet on re-boot).

3) Next we need to scan with Ad-Aware SE to finish off the cleaning.

Click "Start" select "Run" and type the text shown in bold below (including the quotation marks and spaces, quickest way would be to cut and paste the text in bold, pick the one relevant to your version of Ad-Aware)

For personal:

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke +immortal

For Plus:

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" +procnuke +immortal

For Professional:

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" +procnuke +immortal


When Ad-Aware starts click start and then make sure you select "Perform full system scan" and uncheck "Search for negligible risk entries". Click next to start the scan.

When the scan has completed please remove all target families identified and reboot your PC. Please note when running Ad-Aware as above you will not be able to close the Ad-Aware window so reboot after cleaning any items found.

Reconnect to the Internet and run a fresh scan with Ad-Aware SE, post back how you got on and include a copy of the log file from the Ad-Aware SE scan.

Post back how you get on.

Thanks so much for responding. I have tried everything to get rid of this, to no avail.

Here's what happened when trying your steps:

When I tried to run the VunduFix, it found one Vundu file, but could not delete it. It said it would re-load Vundu after re-boot, but when my computer re-booted, it could not find the file in the Win Temp folder. I couldn't find the Vundu program anywhere on my computer.

Hi

Could post back with the contents of C:\vundofix.txt.

Open Windows explorer and naviagte to the top of the c:\ folder and then double click on vundofix.txt to open it in notepad. Then cut and paste the contents into a reply.

Many thanks

Hi, the vundo did identify the file that was causing the problems. It was a program acting as a windows add-on, so I went to Internet Explorer and deleted that particular add-on. IT WORKED!!! I was able to run Ad-Aware several times and it got rid of the leftovers. AWESOME!!!! No more pop-ups! Thanks for your help!