I've got a client PC with a log-in problem. There's 2 user accounts that aren't passworded but after they ran Adaware updates the accounts have now got a password box to type in. When you type a p/w in it gives you an error msg saying "the system cannot log you on right now because the domain "domain/pc name" is not available".

I only know of this issue as I've had it once previously and it turned out that Adaware's updater program somehow corrupted the XP userinit.exe & or winlogon.exe file but my memory of the incident is a little vague

I called to their home to look at the PC and when I saw the logon issue I asked if Adaware is installed and they confirmed it so here we are. Does anyone have a quick solution or link to an old thread (maybe mine, LOL) from the archives maybe? searching hasn't thrown up much, sorry
I'm going to poke around the HDD now via a HDD reader to see if I can access & replace files to get it up & running.

TIA

Andy

ps: it's running media centre edition so formatting it is not an option.

This really doesn't sound like an Ad-Aware problem.

This sounds like its far more likely to be a malware infection or a system corruption. I am going to ask a Volunteer Security Advisor to have a look at this for you.

Casey

Hi sandanser,


This seems to be malware related.

Please go to the Help with Stubborn Infections - HijackThis Logs go here Forum and follow the steps HERE so I can help clean up your computer.

I managed to run the media center restore on the PC mentioned and everything is fine now but by pure coincidence I've got a client on the way over right now with a DELL PC that's been running very slowly since the weekend. After a while on the phone and mentioning adaware updates I asked him to try & uninstall it via add/remove in XP & when he's gone in there all he sees is a red Adaware icon & nothing else at all. No text or other programs of any kind & clicking on it does nothing which means I get the job of repairing it, LOL
It's beginning to look like the latest Adaware updates are causing a problem? It's worth monitoring for now anyway. I'll report back with my update maybe tomorrow...

As for malware, the only trojan I've experienced with XP log-on issues is one that gets half way into logging on then logs back off. This issue in my experience was Adaware related with corruption of the said Windows files. I just wish I could find the old threads as I'm almost sure there was a fix?

back soon