Lavasoft Support Forums > False positives remove request

Full Version: False positives remove request

Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Resolved/Inactive False Postive Issues

Mrjc

Sep 5 2009, 03:16 PM

Hi Lavasoft team,
I come from www.wisecleaner.com, today we received a user's email to say that your product Ad-Award blocked our products and report them "contains a malicious process", I think it's false positives. Our products are 100% clean, no any virus, SPY Ware etc.
So, I kind to request you to review our products and remove this false positives soon, thanks in advance!

Atribune

Sep 5 2009, 11:37 PM

Hi,

Could you please ask your customer for more information and perhaps a scan log. What it is being detected as would even be helpful.

Thanks

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