Hi there,

I have bought a new computer and have tried to re-register ad-aware ae with the code i have but i have been told to contact lavasoft to reset my fingerprint.

Thanks

Yup,

you'll need to log into the support center and inform the support team of this and they'll send you a new code.

Casey

Do I need to be a paying customer to do this?

Yup, but you must already be one for you to have a code and for Ad-Aware to want you to reset it?

Casey

Not quite. I'm a beta tester so I haven't paid, so what should I do?

thanks

Ahh right ok, well if you haven't registered with support before you'll need to use this form: http://www.lavasoft.com/support/supportcen...egistration.php

Then once you've done that, log into the support center and fire off a query

Casey

So when I sign into the support center I go where?

Darren

You should see a "contact support" link on the left hand side? If not, this might be because you're a beta tester (systems were merged but sometimes there have been a couple of 'hiccups') and so I'll try and get someone to look into it for you.

Casey

Same problem. I tested it with you, Casey))

Someone deleted my forum account =/

Hi yes I remember



What forum account? Do you mean your support account?

Casey

Hi Casey,

When I sign in I don't see any contact support link. There is a message when i sign into the support center which says: "You tried to visit a page that is part of the Lavasoft Support Center. To view this page, you need to be a paying Lavasoft customer. If you need support for Ad-Aware Free, please visit the Lavasoft Support Forums."


Darren

Ok no probs, I'll chase this up for you.

FYI, the new beta is avialable for download if you're interested!