Frustrated. Used to have AdAware Plus, the license expired although it never told me so, just switched to Free, which I didn't notice for awhile.

Upgraded and paid for AdAware Plus Anniversary Edition, installed it a week ago. Installed fine. Ran a scan, worked fine, found some viruses and such, removed or quarantined them as suggested. Rebooted when required.

At random times AdAware disappears off the tray (by the clock). When I bring it back up, it says no scans have ever been run.

Also, I can't find any support that doesn't cost $20. Irritated that they want me to pay for customer support for their product which isn't working properly. I can't even find an email link.

I have Windows XP SP2, IE7, and use Spybot 1.6.2.0, Eset NOD32 Antivirus 3.0.642.0, and Prevx 3.0

My thanks for any help or suggestions.

Update: The scans are finding a virus called DR/DelphiGen. It suggests quarantine. I do so, and it says something like "A malicious object of high severity detected and cleaned. Reboot required." I do the reboot, and the virus is still there.

How do I remove this virus? Maybe it's what is causing AdAware to drop off of the tray.

These forums are meant for users of the Free version. Paid versions can use Lavasoft Customer Support. Login using the same email and password used when registering your AE Plus.

Just to add as well, if you have a reoccuring malware problem which Ad-Aware cannot successfully remove or quarantine then please read the instructions in my signature and post a HJT log in the HJT forum for analysis.

Casey

Lavasoft Customer Support, even after I log in, expects me to pay to ask them questions. I already paid for the product. Every single "customer support" link takes me to the same page. If I try to get live support, it wants me to pay.

I did finally find a place to send them an email, and have done so. I will also follow the link provided above to report a malicious object that can't be removed. Thanks.

Now that this issue has moved out of this forum, I'm closing the thread.