I just upgraded to Ad-Aware Pro Anniversary Edition 3 Year and when I try to register it, it gives me this message. What do I have to do to get it to register?

Hi Peter62,

Firstly, please check your firewall settings to make sure that it is not blocking the attempted connection.

After that, keep trying to register at regular intervals. Please post back if the problem persists.

Regards,

Spike

I keep getting customers with the similar error: "unable to connect to server" what is the fix for this? needed ASAP

isaias leiva
www.supportspace.com

I have already checked firewall and antivirus programs and that does not seem to be the problem. But just in case, what ports need to be open for lavasoft to connect to its servers? Also, the error occurs when launching lavasoft not when updating. It updates fine. Client's computer is connected wireless(that should not matter right?)
Already unistalled and reinstalled the lavasoft software a couple of times, still the same problem.