Lavasoft Support Forums > master.idx is corrupted!

Lavasoft Support Forums > Lavasoft Product Families > Lavasoft Anti-Virus Helix

Mandatory

Feb 14 2009, 08:10 PM

Hello,

I've just bought and installed lavasoft anti-virus Helix, but when i tried to update the program it sais:"internet connection failed".

When checking the log it sais the following:

QUOTE

14.02.2009 20:38:37 - Installation Directory: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\
14.02.2009 20:38:37 - Backup Directory: C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\BACKUP\
14.02.2009 20:38:37 - Temp Directory: C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\Update\AVUPDATE_49971dbd\
14.02.2009 20:38:37 - Using System's global Proxy settings
14.02.2009 20:38:38 - Launching GUI... display mode: 0
14.02.2009 20:38:38 - selftest successful: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\updlib.dll
14.02.2009 20:38:38 - selftest successful: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\updlibrc.dll
14.02.2009 20:38:37 - Installation Directory: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\
14.02.2009 20:38:37 - Backup Directory: C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\BACKUP\
14.02.2009 20:38:37 - Temp Directory: C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\Update\AVUPDATE_49971dbd\
14.02.2009 20:38:37 - Using System's global Proxy settings
14.02.2009 20:38:38 - Launching GUI... display mode: 0
14.02.2009 20:38:38 - selftest successful: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\updlib.dll
14.02.2009 20:38:38 - selftest successful: C:\Program Files\Lavasoft\Lavasoft Anti-Virus Helix\updlibrc.dll
14.02.2009 20:38:40 - Keyfile: OK [FULL Mode]
14.02.2009 20:38:40 - Lavasoft Anti-Virus Helix
14.02.2009 20:38:46 - The file C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\Update\AVUPDATE_49971dbd\idx/master.idx with the following content is erroneous:
14.02.2009 20:38:46 - <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
14.02.2009 20:38:46 - <html><head>
14.02.2009 20:38:46 - <title>403 Forbidden</title>
14.02.2009 20:38:46 - </head><body>
14.02.2009 20:38:46 - <h1>Forbidden</h1>
14.02.2009 20:38:46 - <p>You don't have permission to access /public/av/upd/idx/master.idx
14.02.2009 20:38:46 - on this server.</p>
14.02.2009 20:38:46 - <p>Additionally, a 403 Forbidden
14.02.2009 20:38:46 - error was encountered while trying to use an ErrorDocument to handle the request.</p>
14.02.2009 20:38:46 - <hr>
14.02.2009 20:38:46 - <address>Apache/2.0.55 (Ubuntu) PHP/5.1.2 mod_ssl/2.0.55 OpenSSL/0.9.8a Server at dlserver1.download.lavasoft.com Port 80</address>
14.02.2009 20:38:46 - </body></html>
14.02.2009 20:38:51 - Registry entry created successfully: Software\Lavasoft\Lavasoft Anti-Virus Helix |UpdateInProgress
14.02.2009 20:38:51 - Critical error: Validation error. File C:\Documents and Settings\All Users\Application Data\Lavasoft\Lavasoft Anti-Virus Helix\Update\AVUPDATE_49971dbd\idx/master.idx is corrupted!

Now i have no idea what to do about it. I have tried to reinstall it but this didnt change anything. After that I've been searching on the net for any awnsers but no luck so far. There are no other firewalls installed at the moment and I did run an additional norton anti virus removall. So there is nothing (that i know of) wich is blocking Helix from making a connection with the server.

So maybe anyone here can help me out with this issue. Looking foreward for any ideas.

/Mandatory

Amepro

Feb 15 2009, 12:28 AM

Hi Mandatory,

I've been running AVH for about 30 days on trial. I did have some issues that were resolved as you can see by my previous post, now I have AVH (purchased) installed on 2 computers and I'm getting the same error (on both) as you are, so I imagine that they're probably having a problem at the Lavasoft server end (perhaps Calamity Jane can confirm), because up to today the program has been working perfectly.

Amepro

LS CalamityJane

Feb 15 2009, 05:09 AM

Please report this problem in the Support Center
https://secure.lavasoft.com/support/supportcenter/

You'll get one-on-one help from our Support Team there quickest.

Meanwhile I'll let them know you are having problems and if it is widespread will report back here.

Thanks for posting!

LS CalamityJane

Feb 15 2009, 05:25 AM

Just to confirm - yes, I'm seeing this error here. Have reported it to the Support Team.

LS CalamityJane

Feb 15 2009, 03:49 PM

Hello all,

Just to let you know the problem has now been fixed. You should be getting updates at this point. It's working again here.

Amepro

Feb 15 2009, 03:54 PM

QUOTE(LS CalamityJane @ Feb 15 2009, 09:49 AM)

Hello all,

Just to let you know the problem has now been fixed. You should be getting updates at this point. It's working again here.

Hi CalamityJane

Just to confirm, AVH is now updating properrly again.

Thank you,
Amepro

LS CalamityJane

Feb 16 2009, 06:00 PM

Thanks for reporting it!

Mandatory

Feb 21 2009, 01:51 PM

Hello all,

You were right Amepro, there was probably something wrong with the server or something because today I tried again (its not installed on my own pc but on my girlfriends) and it worked fine. Thanks for the replies to both you Amepro and Calamity Jane.

Regards,

Mandatory

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