Rich,
Please can you try at least two if not more of these On-line scans
PandaSymantecMcAfeeTrendMicroBit DefenderRAVKasperskyCommandonDemandComputer AssociatesCyberTechHelpPC PitstopStinger a2or download and try
TrojanHunter (Note Trojan Scanner 30 day Trial)
Reboot (ie: Re-start your PC)Now this is going to take a few scan please follow these instructions carefully, and in the order given
Can you please go and download a plug-in (i.e.:
vx2cleaner.exe) that will assist you in the cleanup of your PC. (if you have not already have done so)
After you have downloaded and installed the VX2 Plug-in as described there,
DO NOT RUN IT YETplease can you clear out your cache folder ie: temporary internet folder.
There are some free programs that you can use that will do that for you if needed like
CCleaner(Note in CCleaner: go to >options > advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours"). but see
CCleaner Set upThen open Ad-Aware SE use the WebUpDate to ensure that you have the latest Definitions File
ie: (
SE1R107 09.05.2006) then close Ad-Aware SE.
Now please save and close any open programs and disconnect from the internet.(For broadband/cable users, it is recommended that you disconnect the cable connection)
Then
Please
Reboot (i.e.: Re-start your PC) Then open Ad-Aware SE but nothing else.
Please can you un-tick this option if you have it ticked"Include negligible objects information".
To do this Open Ad-aware SE
Click “settings� (the Gear)
then Click “Tweaks“,
then click Scanning engine,
then un-tick "Include negligible objects information".
And then click the proceed button.
Now please scan doing a
"Full Scan".
When the scan has finished select Next. In the Scanning Results window select the "Scan Summary" tab. tick the box next to a "target family’" you wish to remove. Click next, Click OK.
then rescan and do the same thing till you have removed all the "target family's"
Then please run the
VX2 cleaner by Selecting the
VX2 Cleaner plug-in and click “Run Plug-in� Select “Clean System�
Then please
Reboot (i.e.: Re-start your PC)Then after your PC has restarted please open Ad-Aware SE, but nothing else and
scan doing a
"Full Scan". then and once the scan has finished
mark and remove items then
Reboot (i.e.: Re-start your PC)Then re-scan doing a
"Full Scan" and
then post your log file here by using the
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