Hi all,

Someone please help me out. I am a pretty advanced computer user and spent the whole day trying to troubleshoot to no avail.

No matter what I do I cannot get the Ad-Aware 2008 to download the updates on my desktop. It's winXP Pro, the software firewall is OFF. I do use a router with a cable modem. Not sure if I need to do something on the router to make it work, but it's working just fine on my laptop, so my guess is that's not the problem.

To make things work, this problem is persistent through other similar applications. I can't get AVG 8 to update, nor Spyware Doctor. But the Windows Firewall is disabled, and the internet connection is working just fine. What could possibly be causing all my antivirus and spyware detection software not to be able to get updates?

Thanks,
-R

Hi, you can manually download AdAware Updates from http://www.lavasoft.com/support/securitycenter/blog/. Click the relevant green blob on the right hand side of the page.

It seems that other users are experiencing similar problems at the moment, but could I also ask you to check your proxy settings.

I am not using any proxy settings. Should I be? And if I should I have no idea what the settings should be. I don't think I'm behind any proxy, I'm using a regular cable model connection through comcast.

Hi
sorry for barge in.
Possibly AVG8 is causing the problems - open your task-manager and search for AVGRSX.exe , tell us
how high is the amount of CPU-usage and MB RAM.
Regards
Raziel

if i was u i would go in to safe mode no (internet connection) and do all the scans u can,there's a pretty good chances its a virues and a router is good a thing as it has a build in firewall and it wont block your prgrams just filter out the infected data.

Hi blackmecha, thank you for your advice.

Just to clarify, however, a router will not filter out infected data, or in any way sanitize your traffic streams. Although most routers have built in firewalls these merely act to block hackers and other inbound connections and will not in any way protect you from infected files.