Help - Search - Members - Calendar
Full Version: Ad-Aware SE is Freezing
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
eric_soupy
When doing any scan with Ad-Aware SE the program is getting hung up on this particuliar file:

"WINDOWS\assembly\GAC\System.Drawing.Design\1.0.5000.0_b03f5f7f1"

No matter how many times I un-install and re-install I get the same response. At the same time I'm having virus software problems and some system issues(XP will not boot normally). Could this be more of a system issue than an issue with Ad-Aware or maybe a virus issue? One point of interest though, the problems did not start until I installed Ad-Aware.

Thanks for the help.

-Eric
woofiedog
I have the exact same issue only the name of my System.Drawing.Design file has a slightly differnet name. I am running WY2k and Norton Intrernet security. I read the pinned thread about freezing and scanned my computer with rootkit reveal and blacklight as suggested. No problems found with these.

I have not done the diskcheck or defrag. Any helpful suggestions from anyone else?

Thanks,
woofideog
SkittlesPC
Do either of you by chance have SpySweeper? If so, temporarily disable it and try your scan again. Let us know if that solved your problem.

Currently Spysweeper has a conflict with Ad-Aware and other security programs.

If disabling it has solved your problem, you might be interested in this thread where a member found a way around the conflict, without completely disabling spysweeper.

http://www.lavasoftsupport.com/index.php?s...ic=2128&hl=

CalamityJane says...
QUOTE
It is reported to affect other software as well, so if you are encountering a problem, just the follow above steps to temporarily disable the shield while scanning.

It's not something Lavasoft can "fix" - it is being blocked from scanning by another program.

As security programs add blocking features to protect you from infections or system changes, you'll need to adjust your methods because they block other valid programs as well
woofiedog
I am not running spysweeper. I do have Spybot and Norton Internet security 2005 running. I don't think Spybot does anything continuesly- only when you start it up and do a manual scan.


QUOTE(SkittlesPC @ Jul 30 2006, 10:23 AM) *
Do either of you by chance have SpySweeper? If so, temporarily disable it and try your scan again. Let us know if that solved your problem.

Currently Spysweeper has a conflict with Ad-Aware and other security programs.

If disabling it has solved your problem, you might be interested in this thread where a member found a way around the conflict, without completely disabling spysweeper.

http://www.lavasoftsupport.com/index.php?s...ic=2128&hl=

CalamityJane says...
SkittlesPC
Spybot does have a real-time feature if it is enabled, called TeaTimer, but it does not have a confliction with Ad-Aware so even if you had that enabled, it should not be the problem.

Here is CalamityJane's list of freezing issues and possible fixes.

QUOTE
Here is my entire list of Ad-Aware freezing issues fixes. I hope one of these works! smile.gif

One observation recently for the freezing is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.

To temporarily disable SpySweeper:
Right click the Spy sweeper icon in the notification area (right side) of the system tray and choose shut down.

Try scanning again with Adaware, it should be able to complete the scan.

To re-enable SpySweeper:
Start it again from Start > All programs > Webroot > Spy Sweeper
...............................

If that isn't it, try these various steps.

First, do a disk cleanup to clear the browser cache and other unnecessary files.

Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.

Temporary Files
Temporary Internet Files
Recycle Bin

If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.

From the Ad-Aware FAQ

Q: Ad-Aware freezes while performing a scan.

A: There are a number of possible reasons behind this problem. To correct:

* First, update to Build 1.06 and download the latest definition file if you have not done so.
* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check� or “Scan Disk� depending on your Windows version. Try scanning in safe mode.
* Third, start Ad-Aware scan from the Windows command line. Do as follows:
o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep
o Click “OK�.
o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start�, then “Full System Scan�. Click “Next�, then “OK�.
o When the scan is complete, select “Next�. In the “Scanning Results� window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next�, then OK�.
* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel� on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.

If still no joy, try these steps:

Ad-Aware Freezing Issue
http://www.lavasoftsupport.com/index.php?s...amp;hl=freezing

...........................
Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

Ewido free online scanner
http://www.ewido.net/en/onlinescan/

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

Panda's Active Scan
http://www.pandasoftware.com/products/activescan.htm
................

Let us know how you make out on all of the above, or if any of those steps resolve the problem.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2009 Invision Power Services, Inc.