For the longest time AdAware was working fine on my HP Laptop. Then I started getting error messages when I tried to load it. Even after reloading the program and trying an updated version, I still end up getting the same start up error messages that say that AdAware has encountered a problem and has to close. The same program runs perfectly on my desktop.
Any ideas.

Could the computer be infected?

Please post a diagnostic log from this free tool:
Instructions on creating a HijackThis Log
http://www.lavasoftsupport.com/index.php?showtopic=216

Laptop has been scanned and found to be clean. Any other ideas?

morick

You need to post the actual HJT log for CJ to review - she is an expert at reading the logs, and may be able to locate a possible problem

Spike

Sorry for the delay in posting log file...anyway see if you can make anything of it. Any help would be appreciated. Thanks in advance.

Logfile of HijackThis v1.99.1
Scan saved at 9:03:01 AM, on 8/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\NuCam\CamCheck\CamCheck.exe
C:\ImageMate CompactFlash USB\SandIcon.Exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\hphmon05.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [CamCheck] C:\Program Files\NuCam\CamCheck\CamCheck.exe
O4 - HKLM\..\Run: [SandIcon] C:\ImageMate CompactFlash USB\SandIcon.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BackupNotify] C:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=pavilion&pf=laptop
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edgesuite...vex-2.0.4.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1120136436303
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.hp.com/ediags/dd/instal...edsolutions.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: GroovePnP - Unknown owner - C:\WINDOWS\twain_32\SiPix\Groove\Srvany.exe (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe

Log is clean. And if scans are clean, I don't think it is currently infected then.

Could you run this free tool and post the log from it please. I don't think you have Vundo at present, but if you had it in the past it could be cause of some problems.

If no Vundo is found it will say so. If Vundo files ARE found, please allow the fix tool to remove them.

Please download VundoFix.exe to your desktop.

double-click *VundoFix.exe* to run it.
- Put a check next to *Run VundoFix as a task*.
- You will receive a message saying vundofix will close and re-open in a minute or less. Click *OK*
- When VundoFix re-opens, click the *Scan for Vundo* button.
- Once it's done scanning, click the *Remove Vundo* button.
- You will receive a prompt asking if you want to remove the files, click *YES*
- Once you click yes, your desktop will go blank as it starts removing Vundo.
- When completed, it will prompt that it will shutdown your computer, click *OK*.
- Turn your computer back on.
- Please post the contents of C:\vundofix.txt into your next reply

Admin Edit: unnecessary quoted text removed

Tried this as you suggestedbut no infected files were found. Booted laptop without running startup files but still get the same error message when I try to run Ad Aware. Vundofix.txt is posted below.

VundoFix V5.1.6

Running as SYSTEM
from c:\windows\system32\VundoFix.exe

Checking Java version...

Java version is 1.4.2.6

Java version is 1.5.0.2

Java version is 1.5.0.4

Scan started at 8:43:21 AM 8/7/2006

Listing files found while scanning....

No infected files were found.


Beginning removal...

Unrealted, but needs addressing: All of those Sun Java versions listed on the VundoFix report are out of date and a security risk as malware can still use them to exploit your system just by being there.

Go to Start / Control Panel and look in Add/Remove programs. Remove all old versions of Sun Java.
They will appear in the "J's" something similar to:

j2re1.4.2_05 or

JAVA 2 RUNTIME ENVIROMENT SE V1.4.2_03

JAVA 2 RUNTIME ENVIROMENT SE V.14.2_06

(or similar, and there may be more than one. Remove them all)

Then go get the latest up to date version here:
http://www.java.com/en/download/manual.jsp

Here's why removing old versions of Sun Java is important:
Potential Vulnerability with Sun Java auto update
http://www.dslreports.com/forum/remark,14738046
..................................
And then, back to the problem at hand.

Could you please go here:
http://www.lavasoftsupport.com/index.php?showforum=82

Scroll through the listed symptoms to see resolutions that may apply to the error you are seeing.

Also, the Windows XP event viewer might be of some help.

Go to Start > Run and type in the box: eventvwr

Look for any red items under Applications

You can copy error codes by using the clipboard button (looks like a text pad icon) to copy to your clipboard and then paste the info into Notepad. Collect those and post them back here.

Removed all old versions of Sun Java (had 3).

Loaded latest version as requested.

Checked support forum for any listed symptoms but found none that were relevant.

Ran eventvwr as you suggested and found plenty of red errors as you mentioned with the first one dating back to July 12th when my problem first occured. I could not get an error code to show but was able to cut and paste the following. Maybe you can find something from this.....

Tuesday, August 08, 2006 Application Error Faulting application ad-aware.exe, version 6.2.0.236, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0001eb33.

I really appreciate all the help you have given me so far and am learning a lot as we go along...Thanks.

That one looks like it might be problem with Windows.

Here is an illustration of how to use the info in the XP Event Viewer. You want to copy each of those errors as shown using the button in Step 3 to copy the report to clipboard and then paste into notepad and save.

In Step 4, click on the link shown in the window and click *ok* to send the information. If a resolution has been found for this error more information will be shown on how to resolve the problem.

Do that for each of the errors shown (unless they are the same errors, just a different day).

Let me know if any of them bring you a resolution. If not, paste in the Errors for which no resolution has been found and I'll see if I can find something on them.

{Click on the thumbnail image below to enlarge it to see it properly}

Hi CJ

Not having much luck with this feature. When I double click on the errors or any other events, the window that appears says there are No properties available on this object.

I have tried other ways of accessing the properties but this also gives the same message.

I ran the eventvwr on my desktop and had no problem accessing the properties for any events logged...in fact it was just as you indicated with your last attached thumbnail.

Do you know of any other ways to get the error properties?

I don't know. I'll have to study this problem unless someone else comes along who might have an answer for you.

CJ

Got some help from HP online support.

Ran drwtsn32 and was able to extract this info from the log file. Maybe this may be of some help...at least it tells what the actual problem seems to be but I am still at a loss on how to correct it.


Application exception occurred:
App: C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe (pid=3884)
When: 8/10/2006 @ 09:19:05.752
Exception number: c00000fd (stack overflow)

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
function: kernel32!ReleaseMutex
7c8024c1 40 inc eax
7c8024c2 5d pop ebp
7c8024c3 c20400 ret 0x4
7c8024c6 68a89a837c push 0x7c839aa8
7c8024cb 64a100000000 mov eax,fs:[00000000]
7c8024d1 50 push eax
7c8024d2 8b442410 mov eax,[esp+0x10]
7c8024d6 896c2410 mov [esp+0x10],ebp
7c8024da 8d6c2410 lea ebp,[esp+0x10]
7c8024de 2be0 sub esp,eax
FAULT ->7c8024e0 53 push ebx
7c8024e1 56 push esi
7c8024e2 57 push edi
7c8024e3 8b45f8 mov eax,[ebp-0x8]
7c8024e6 8965e8 mov [ebp-0x18],esp
7c8024e9 50 push eax
7c8024ea 8b45fc mov eax,[ebp-0x4]
7c8024ed c745fcffffffff mov dword ptr [ebp-0x4],0xffffffff
7c8024f4 8945f8 mov [ebp-0x8],eax
7c8024f7 8d45f0 lea eax,[ebp-0x10]
7c8024fa 64a300000000 mov fs:[00000000],eax

*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -

Has this been any help?

morick,

Could you please open HijackThis and instead of scan choose *Open Misc. Tools Section*
Then choose *Open Uninstall Manager*
Wait while it prepares a list and when it finishes, press the *save list* button
Notepad should popup with a text file. Please copy those results back here.

CJ

Here are the results....

ACDSee
Ad-Aware SE Personal
Adobe Reader 7.0.5
ArcSoft PhotoImpression
ArcSoft VideoImpression 1.6
Canon Camera Support Core Library
Canon Camera Window DS for ZoomBrowser EX
Canon Camera Window DVC for ZoomBrowser EX
Canon Camera Window for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon ZoomBrowser EX
Conexant AC-Link Audio
Corel Photo Album 6
Corel PHOTO-PAINT 11
Digital Video
Easy Internet Sign-up
eBookMan Desktop Manager
EPSON Printer Software
ffdshow
GdiplusUpgrade
Google Toolbar for Internet Explorer
HijackThis 1.99.1
HistoryKill
HP Deskjet Preloaded Printer Drivers
HP Help and Support
HP Image Zone 3.5
HP PSC & OfficeJet 3.5
HP Software Update
ImageMate CompactFlash USB (SDDR-31) Ver. 5.05
Intel® Extreme Graphics 2 Driver
InterActual Player
InterVideo WinDVD
iPod for Windows 2006-01-10
iTunes
J2SE Runtime Environment 5.0 Update 6
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Macromedia Flash Player 8
Memories Disc Creator 2.0
Metacafe
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office Standard Edition 2003
Microsoft Streets and Trips 2005 with USB GPS
Microsoft Works 7.0
MSN Music Assistant
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer DVD Edition - HPH
Myst III: Exile
Norton SystemWorks 2003
Norton WMI Update
Ocean Aquarium 3D Deluxe v1 Screen Saver
overland
Photosmart 140,240,7200,7600,7700,7900 Series
PIXresizer 1.0.9
Print Perfect Gold
Quick Launch Buttons 5.00 B3
Quicken 2004
QuickTax 2004
QuickTax 2005
QuickTime
Railroad Tycoon 3
RealPlayer
RecordNow!
Rio Internet Update
Rio Music Manager
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Shockwave
SiPix StyleCam Groove
SoftV92 Data Fax Modem with SmartCP
Sonic Update Manager
Spybot - Search & Destroy 1.3
Synaptics Pointing Device Driver
The Right Track ® Software
Trend Micro PC-cillin Internet Security 2006
Trivial Pursuit Unhinged
Ulead COOL 360 1.0
Ulead Photo Express 4.0 SE
Ulead VideoStudio 7 SE Basic
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Webshots Desktop
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Zone Deluxe Games


Is this any help?

EUREKA!!!

Managed to finally get the program to run. When trying for the umpteenth time to start it after having no success I had a window popup that said,
Exception EReadError in Module Ad-Aware.exe bei 00021FE7

When I typed this in the search box for Google, it gave me several hits, one of them being a topic in the Lavasoft Support forum from which it asked to check and see if the following files were on the computer.
Riched20.dll & Riched32.dll

If either or both were missing then it would give the exception error, it said.

After searching I found that I was missing Riched32.dll and was directed to download the file. After installing the file in C:/ Windows/System32 I rebooted the computer and VOILA! It started up perfectly.

You can now probably consider this issue resolved.

Thanks for all the help in getting there.

Morick

Hooray! I'm so glad you found the cause morick!

Thanks ever so much for letting us know what and how you found it. This may help someone else