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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
Cat915
i can't get the old version of ad-aware to uninstall.everytime i try i get this...could not open uninstall.log what can i do to uninstall the old version so i can download the newer one??
casey_boy
Hi,

Try using the 3rd party uninstaller, Revo, and choose the advanced mode.

This should solve your problem and then you will be able to install 2008. Let me know how you get on,

Casey
Cat915
QUOTE(casey_boy @ Oct 6 2008, 11:25 AM) *
Hi,

Try using the 3rd party uninstaller, Revo, and choose the advanced mode.

This should solve your problem and then you will be able to install 2008. Let me know how you get on,

Casey


Hi Casey, well I used the Revo and it got rid of the 2007 Ad-Aware but now I can't get the 2008 version to download! here's what I get when I try.....The Windows Installer could not be accessed
This can occur if you are running Windows in safe mode,or if the Windows Installer is not correctlt installed. Contact your support personnel for assitance.

What did I do wrong????

Cat915
QUOTE(Cat915 @ Oct 6 2008, 03:38 PM) *
Hi Casey, well I used the Revo and it got rid of the 2007 Ad-Aware but now I can't get the 2008 version to download! here's what I get when I try.....The Windows Installer could not be accessed
This can occur if you are running Windows in safe mode,or if the Windows Installer is not correct installed. Contact your support personnel for assitance..


What did I do wrong????


.The Windows Installer could not be accessed
This can occur if you are running Windows in safe mode,or if the Windows Installer is not correct installed. Contact your support personnel for assitance.. this what I get when I try to install the 2008. I have no idea what to do to get it installed.
casey_boy
Hi,

download the newest version of Windows Installer from here.

Then download a fresh copy of the ad-aware installer (here) and try to install that.

Let me know how you get on,

Casey
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