Our company is a new customer for Ad-Aware Enterprise 2.0 for 80 license.

The documentation is just horrid for the product. Installing and running on clients scans works and find things but nothing can ever be cleaned. If it doesn't lock up in the process. Upgrade to the 2008 Client then the Management console can't see or update the clients anymore. I have filled out the support form a few times with no response, my ISP is not blocking the email address.

So, what to do now other than dispute the charges on the card for lack of Tech Support? What other options is there beside this method. I should of check with my friends from General Electric on why they got rid of Ad-aware also.

I'm very frustrated with the lack of support and having to use a form.

Dear customer
I just contacted LS to help you.
Pls be patient.
Regards
Raziel

I finally got a reply from them... Thank you for helping getting contact atleast.

Now, if they could only address ALL my issues, instead of avoiding them.

Email support is useless, if you can't stay in contact with each other. I shouldn't have to wait hours on end to get answers to the problems or issues that the soft seems to have from numerous people.

I think it's best that my money just be refunded and we can go our seperate ways. No where did it say anything that only email support would be available. The software is not working as advertised. The documentation is still horrid and the support personel don't seem to want to help either.


Mod.Edit / think I close it without further comment/ again to late/ what a shame!!! /Raziel