I purchased Ad-Aware Plus and installed it on 07/13/06. I had the Ad-Aware Personal addition, which was very efficient. When a scan was initiated with the Plus addition, it stalled at @2200 items, no report was generated, and after 30 minutes there was no change. I reinstalled the program twice, with no success. Please help me solve the problem. Harve Morrow

My problem is much like yours. You are not alone...

cdplayer

One observation recently for the freezing is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.

To temporarily disable SpySweeper:
Right click the Spy sweeper icon in the notification area (right side) of the system tray and choose shut down.

Try scanning again with Adaware, it should be able to complete the scan.

To re-enable SpySweeper:
Start it again from Start > All programs > Webroot > Spy Sweeper
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If that isn't it, try these various steps.

First, do a disk cleanup to clear the browser cache and other unnecessary files.

Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.

Temporary Files
Temporary Internet Files
Recycle Bin

If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.

From the Ad-Aware FAQ

Q: Ad-Aware freezes while performing a scan.

A: There are a number of possible reasons behind this problem. To correct:

* First, update to Build 1.06 and download the latest definition file if you have not done so.
* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check� or “Scan Disk� depending on your Windows version. Try scanning in safe mode.
* Third, start Ad-Aware scan from the Windows command line. Do as follows:
o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep
o Click “OK�.
o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start�, then “Full System Scan�. Click “Next�, then “OK�.
o When the scan is complete, select “Next�. In the “Scanning Results� window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next�, then OK�.
* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel� on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.

If still no joy, try these steps:

Ad-Aware Freezing Issue
http://www.lavasoftsupport.com/index.php?s...amp;hl=Freezing

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Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

Ewido free online scanner
http://www.ewido.net/en/onlinescan/

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

Panda's Active Scan
http://www.pandasoftware.com/products/activescan.htm
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Let us know how you make out on all of the above, or if any of those steps resolve the problem.

Hi LS CalamityJane! (GREAT Avatar!)

I'm having the same issue with freezing , but it's not with the beta version of SpySweeper, it's with their newly updated full version 5.05.1286 which was apparently recently released.

As I have a current subscription to SpySweeper, I was prompted to update the program several weeks ago and since that time, I've been unable to run Ad-Aware unless I disable SpySweeper.

I've written about this in several other threads so my apologies if I seem repetitive but, If possible, could you get us a progress report of some sort or update on the time frame from Lavasoft (or Webroot, if anyone's heard anything from them) on a fix for this compatibility issue?

As always, THANK YOU in advance for all your efforts in this and all other issues! Jeff

Hi Jeff,

It is the SpySweeper shield blocking Adaware from scanning. Just disable SpySweeper when you wish to scan with Adaware:



It is reported to affect other software as well, so if you are encountering a problem, just the follow above steps to temporarily disable the shield while scanning.

It's not something Lavasoft can "fix" - it is being blocked from scanning by another program.

As security programs add blocking features to protect you from infections or system changes, you'll need to adjust your methods because they block other valid programs as well, just as you found with trying to update SpywareBlaster in another topic.

I don't know if this will work for everyone, but it worked on 2 desktops and 1 laptop(all Wndows XP Pro):

After right-clicking on icon, click on 'Shields' , then 'Windows System' Tab, under 'Critical Shields' UNCHECK 'Memory Shield' AND 'Spy Installation Shield'....Ad-AwareScan should now run...WITHOUT having to disable SpySweeper (the other 11 shields are still functional!). Once Ad-Aware scan has finished simply RECHECK the boxes and close the window.

If you can verify this works for others maybe you can help to 'spread' this fix as its easier and safer than having to disable SpySweeper altogether.

I'm sure that the 'Brains' at Lavasoft already know about this, but please pass it on as apparently the functions of ONLY those TWO(2) shields are preventing the Ad-Aware scans, not the entire Spysweeper Program.

Hope This Helps! Jeff

Thanks for your input, Jeff

Harve, have you gotten this problem resolved?