Hi,

One of our end users has informed me that our software is recognised as Win32.adware.rabio and as a result they are unable to install our product.

Can you please assist in resolving this?

Thanks,
Boulent

Mod. Edit. Moved. Casey. Also please read this topic: http://www.lavasoftsupport.com/index.php?showtopic=18033 on guides how to help with the false positive procedure. Thanks.

Hello BMM

Thank you for reporting this. However for us to be able to investigate this further could you please provide us a link to where we can download your software that is being detected.

Regards
LS Anders

Hi LS Anders,

Here is a link of where you can download our software from, I hope this helps.

ExPort v3

I've asked the end user to e-mail the ad-aware log file to me and I'll then add that to the discussion.

Thanks

Regards,
BMM

OK, we will download download the software and investigate this. If it is found to be a False Positive it will be removed from the next definition file.

Regards
LS Anders

Thanks

If this is the case can you please tell me when the next definition file is due for release, as I will have to notify the end user who reported it.

Hello

The file was removed with release 0117.0000 released earlier this week.


Regards
LS Anders

Thanks for your assistance