Just got a new computer. Just as I got my old one working perfectly, things started to wear out. New pc has Vista Home Premium (ugh), I'm trying the upgraded Lavasoft Firewall (love the old one), but I cannot get AOL to work with both Lavasoft Firewall and Norton Internet Security. Old computer ran perfectly with Lavasoft Firewall and Webroot Spysweeper w/Antivirus. They've changed too their program too--added a firewall that drives me nuts, so I don't have it running . :-(

Keep getting BLUE SCREEN ERROR and computer keeps shutting down and rebooting. AOL related, I believe, but they are no help. Posting error message and HJT log below. I'm about to take this computer back, because it has an Nvidia LAN and I've also read that it has compatibility issues with Vista. Wish I could load Win XP!!!!

ERROR MESSAGE after forced shut down:
Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: d1

BCP1: 9ABD42A8

BCP2: 00000002

BCP3: 00000000

BCP4: 89C556CC

OS Version: 6_0_6001

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\Mini070708-03.dmp

C:\Users\Sinergized\AppData\Local\Temp\WER-52088-0.sysdata.xml

C:\Users\Sinergized\AppData\Local\Temp\WER3A9F.tmp.version.txt

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

==============================================
HJT Log (I would like to get rid of as much JUNK and incompatible stuff as possible)

Thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:37:38 PM, on 7/7/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\AOL\1214795392\ee\aolsoftware.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\Sinergized\Downloads\HiJackThis_TrendMicro_Ver2-02.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...o&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...o&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...o&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...o&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SynTPStart] "C:\Program Files\Synaptics\SynTP\SynTPStart.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [lavasoftFeedBack] "C:\Program Files\Lavasoft\Personal Firewall\feedback.exe" /dump:os_startup
O4 - HKLM\..\Run: [lavasoftMonitor] C:\PROGRA~1\Lavasoft\PERSON~1\op_mon.exe /tray /noservice
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1214795392\ee\AOLSoftware.exe
O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{692496BB-585B-43D0-A660-5B0CEF893BBB}
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.1a\AOL.EXE" -b
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_a...asyInstallX.CAB
O20 - AppInit_DLLs: c:\progra~1\lavasoft\person~1\wl_hook.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Client Security Service (acssrv) - Lavasoft AB - C:\PROGRA~1\Lavasoft\PERSON~1\acs.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7585 bytes

Hello Zia,

I moved this post to a more appropriate area. That's why you haven't gotten any replies (it was in the Malware removal forums and you havne't any malware running).

The forums here are for user to user assistance and not many questions come up in here on the Lavasoft Personal Firewall because you have a much better solution for technical problems when you use the Support Center.
http://lavasoft.com/support/supportcenter/

There you can log in and get technical help from our Support Staff directly via email.

Your HijackThis log doesn't show any active infections hiding so that's not the problem.

One thing you should be sure of is that you should only have one firewall installed and running. If you are using more than one, you should uninstall the others. Because Vista comes preinstalled with the Windows Firewall you should have it disabled via the Security Center before installing the Lavasoft Personal Firewall.

If still no joy, do try contacting the Support Center experts who can help you with your firewall questions and problems.

Hi Zia,

I just got a new Vista computer and love it... mostly. There is a bit of a learning curve with the new OS, but otherwise, I'm OK. I am having a little problem (see my post from a few days ago), but nothing like you are having. My system is 64 bit Home Premium, in case that makes a difference.

Here's what I have done. I first downloaded AVG Free anti virus from Grisoft. Their products have always served me very well with XP and it seems to be working fine on Vista. As soon as I had that on my computer, I disabled Norton (which came with the computer). After a little searching, I decided to download and install Personal Firewall 3 and, of course, I disabled the Windows firewall. Everything seems OK with that combo... maybe worth a try?

For what it's worth, I paid for McAfee for years and nothing but trouble. I had Norton for a while too and there were enough issues to abandon it before paying. Since I switched to AVG, I have had much more joy!