Hello All:

I'm using 7.1.0.10 and noticed that i get a number of Tracking Cookies each time. if i try to re-scan right away, strangely, the same number comes right back.

i have scanned and re-scanned about 5 times in a row and each and every time, the same number of things come back.

may i ask if anyone has any ideas as to what is wrong?

this cannot be good!

FYI: the 2007 Ad-Aware did that too frequently but i do not recall the 2006 Ad-Aware doing that. Does this provide any clues?

thx in advance!

Hello dualmonitors
under which tab are the cookies listed, 'critical objects' or 'privacy objects' ?.
BTW have you check-marked the items that you want to delete ?.
Cheerio
Raziel

Hello dualmonitors,

You must be sure that you have closed your browser. Otherwise you must also take a look in task manager press the windows button together with r now type taskmgr click on the processes tab and click 1x on the processname tab so they will be sort alphabetically see if you find a process called iexplore.exe,firefox.exe,opera.exe if present select them and press on end task. After that check the cookies again.

Kind regards,
Niels

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Niels et al,

may i ask why one MUST close the browsers?

prior to ad aware 2007 (i.e. 2006 version), i never encountered this. only after adaware 2007 and now, 2008, is this happening.

it would be great to understand the reasoning behind this.

thanks in advance and look forward to hearing your explanation and the explanation of others. thx all!

Hello dualmonitors,

The reason is because the data file that contains all information off cookies is loaded in memory by the process of your browser and sometimes also locked for any action such as delete . Files in use can't be handled by a security software untill the security software unload the processes or scan it at the next boot. So they aren't loaded in the memory.

I can't speak about the previous versions off Ad-Aware. To avoid this issue you can check the opion unload modules and unload browser while scanning. Open Ad-Aware go to the settings section,scanning,under cleaning options you will find them press on save otherwise you will be asked to save it.

You can test it if you perform another scan you will see that the same cookies will appear again untill you have ended your browser process in task manager.

Kind regards,
Niels

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Hi Niels,

thank you for your prompt reply.

i think there's a typo in the 2nd paragraph and, as a newbie and not that great in tech, i'm sorry but i don't exactly follow what the 2nd paragraph says. it is this part:

"...To avoid this issue you can check the opion unload modules and unload browser while scanning. Open Ad-Aware go to the settings section,scanning,under cleaning options you will find them press on save otherwise you will be asked to save it."

I don't quite understand this quoted part. So, I need to check which "opion unload modules? was it supposed to be "options" or "open unload modules"? when you mentioned "unload browser while scanning", i think you meant to CLOSE browsers while scanning? also, you said to open ad-aware, go to settings, under scanning, and under cleaning options, i am supposed to do what?

again, i'm sorry but i'm not that good at this so i sort of need really specific, detailed pointers otherwise, i'm afraid that i'd make an important mistake!!

oh, btw, for your information, i typically have 2 firefox browers open but EACH one of the 2 firefox browsers would have at least 6-10 tabs of different websites open, almost at all times. Is this a very bad practice? Is this to be avoided? it is very convenient for me because firefix can remember these tabs so after i shut down the computer, go to bed, the next morning, whatever sites i was on the previous day are still there so there's no hunting around. this is especially true for things that are like lower in priority (in terms of what i like to do for a particular day) so those tabs/sites might stay there for days and days before i really get to those sites! so the tabs are sort of a convenient reminder.

thanks again and sorry to be asking again about the same issue.

Hello dualmonitors,

Sorry I will try to say it again. First start Ad-Aware by double clicking on the shortcut that you will find on your desktop.
Now you will see system protection status and see that the status section is high lighted (that are the sections that you find at the left side). But you need to click on settings now press on the scanning tab.Under cleaning engine select :
Unload modules
Unload browsers while scanning
Let Windows remove files at start-up
Press on save.

Now each time that you perform a scan your browser will be automatically being closed.

But check also taskmanager to be sure.

Kind regards,
Niels