Hi untra, any luck with this problem? I am not currently a customer (in the evaluation stage), and I've encountered the same problem multiple times. The sales team has also been unresponsive.

Hi
pls tell us more about your problem, maybe we can give you a hint.
Cheerio
Raziel

My colleagues and I are experiencing an issue with Ad-Aware Enterprise 2.0 in which it consistently loses its license file after about 2 days.

About three weeks ago, I installed the product and registered the license string. However, after a couple of days, the license information disappeared from the console, and all my clients appeared in red. I had to re-register the license, which resolves the problem. However, this consistently happens after about 2-3 days. Since then, I re-registered the license, but now it is happening on a daily basis (usually at night) and is extremely frustrating.

I installed Ad-Aware Enterprise 2.0 on a Microsoft Windows Server 2003 RC2 Server Virtual Machine, as well as an old physical development server, with the same result. Additionally, I have uninstalled and reinstalled the software several of times, and used different license keys, which also produce the same result.

Hi again
as user with a valid licence you're entitled to customer support.
Feel free to use the link at the end of my sig..
If you can't get your problem solved-- post back.
Cheerio
Raziel

Hi Raziel,

I have a unique situation. My organization used Ad-Aware SE before it was discontinued, for which we owned a site license. This recent change pushed us into looking for alternatives from Lavasoft, so we signed up for the 30 day trail for Enterprise 2.0. So technically, I have a trial license, so I can't sign up for their help.

Any suggestions? Most software companies I've dealt with as of recent have pre-sales support, etc., but it seems like Lavasoft does not.

I go to ask for help.
Raziel

Thanks for the heads up Raziel

@Joseph, please check your Private Message (message box is a link at the top of the forums).

I've sent you a couple of email addresses to contact the Support Team. I should think you would be able to upgrade your Enterprise version without purchasing a whole new license, but check with them please. Give them the info on your old SE license as well as the evaluation version you are now testing.