I have Ad-Aware Plus 7.1.0.10, running on Windows XP home. I had no problems loading (after I remembered to stop Ad-Watch!) and no obvious issues in scanning. However, when I start my PC and it boots up the Ad-Aware folder with its 49 subfolders shows on screen and remains there. I can close it so it's not a serious issue but shouldn't be happening. I have tried uninstalling and re-installing but without luck. Ideas?

Sandy

Hi SandyW,

As a plus user you are entitled to one-to-one email support from the support centre staff.

Please log in here: http://www.lavasoft.com/support/supportcenter/

They should be able to help you more thoroughly,

If manage to sort this issue please post back and let us and other users know how

Casey,

Thanks Casey. Support replied:

We have seen this issue before and we are trying to pinpoint the cause of it.
So if you could kindly assist us in figuring out the source of the problem, we would greatly appreciate it.
I would like you to proceed as follows:

Please go to

Go to "Start"
Click on "Run"
Type "Msconfig"
A new widow will open called "System Configuration Utility"
In there choose the tab "Startup"

Uncheck the item "Ad-Watch" from the list and restart your computer.
Now check if the window opens up again or not and get back to me with the results.

This worked for me. A routine window appeared on re-start alerting me to a change in system configuration. I ticked the box to ensure it didn't keep re-appearing.

Glad that they managed to help you out and thanks for lettings us know.

Will close this topic for now, but leave it here in this forum for other users. If you, SandyW, need it reopening then please PM myself or another moderator, everyone please start a new topic.

Casey