I haven't found this exact problem in the Forums (mind you, not for lack of searching). Sorry if this is a repeated question.

My scans refuse to conclude and continue perpetually (looks like they would forever) until I manually end them (before the Scan is complete).

In "Full Scan" mode, the programme seems to be working fine... found 25 cases of "infections"... then progresses to a point where it is "Scanning Conditional Files" - continuously. I have left it in this mode for over seven hours (yes, really) before finally giving up - although I am sure that it would have continued on happily for days if given the opportunity.

Hoping to bypasss this problem, I attempted to run a "Smart Scan". Here it stalls during the "Scanning Registry (Preparing GUID Scanning)" phase (which, to make matters more confusing, it had completed successfully in "Full Scan" mode). Again... doesn't crash or freeze - just keeps scanning forever with no end in sight.

On an unrelated note (and I realise that the fact that I am using the Free Version of the Software doesn't lend much clout to my suggestion, but I'll think aloud here anyway) -

It would be nice if there were Progress Bars (as in previous versions), so that you could tell whether certain functions are still working and monitor their progress (such as during "Download Updates") or if your computer has just "lost the trail".

Thank you in advance for any assistance.

Jag

hi, i'm having the same problem.....i can't give you a solution unfortunately but i have noticed that the number of objects scanned actually STOPS when it freezes, ie the scan is not actually continuing, although it APPEARS to be

Hi Jaguar & nc17meg,

Sometimes AAW 2007 can get hung up on large, compressed & archived, or corrupted files. Open AAW 2007 and go to "Settings > Scanning > Scanning options" and select "Skip files larger, changing the file size down to 10,000.

Click to view attachment

Then try running both Smart and Full scans. If they work properly, you can increase the size up to say, 20,000 and if scans still complete, try 30,000.

Please post back with how you both get on.

Regards,

Spike

[Hi Spike,

Many thanks for your reply and for your help. I reduced the file size down to 10,000 kb as you suggested - but, unfortunately, the (Full) scan gets bogged down at the exact same point that it did before ["Scanning (Conditional Files")]. I haven't tried Smart Scan. I would have done, but the results of the Full Scan suggest that the outcome would be no different.

With kind regards,
Jag

Hi Jag,

Try running chkdsk to scan for/repair any hard-drive errors before defragging your machine .

Next, run the Clean Manager - go to "Start > Run" and type in cleanmgr then click "OK". Select "Temp.files/Temp.Internet files/Recycle Bin then run and clean them out and then reboot.

Now try both Smart and Full scans, with the level set to 5,000 (even if the Full still won't complete, try the Smart as it may well run right through).

Please post back with how you get on.


Regards,

Spike

Hello everyone,

I'm one of the developers at Lavasoft who is currently looking into this matter.

I assure you that we are aware of the issue and are working to fix it as soon as possible. The main problem is that we aren't able to reproduce the error on our own test systems which makes it very hard for us to locate the bug. If you are experiencing this issue we would love to get in touch with you and if possible have you run a special diagnostic build of Ad-Aware 2007 which will help us locate the problem and ultimately fix the issue altogether.

Please send me a PM if you are experiencing the error and would consider to work with us to try to resolve it.

Cheers,
Babar

Hi
I am having the exact same problem-scan gos on forever once it hits conditional folder in both the full scan and smart acan mode
I tried the suggestion given of having files over 10,000 skipped, but with same results
At the moment I am left to look for other sources of adware protection, unless this can be resolved

Same problem here. I would be glad to cooperate with any diagnostics for which you need a guinea pig. I just installed the newest free version yesterday though I have used your other free home products before and have great confidence in you from experience and from your reputation. Please contact me. This is my first time using the forum so I hope I am doing so correctly.

Ok gang, LS Babar is our developer investigating this issue. He is asking you to send him a PM (PM = private message) and he will get with you on it. If you are new to using the forums or the PM (private message) system, you can either use this link to send a message to LS Babar:
http://www.lavasoftsupport.com/index.php?a...4&MID=54920

or if you hover your mouse over his Username as seen in this screenshot, choose "send message" from the popup menu.


Click to view attachment



NOTE: Please do not use the PM system to send general support requests. In this case, if you can reproduce the problem of freezing during scans and want to assist our development team in working to find/diagnose the problem, then yes, please do send him a message as outlined above

Thank you once more, Spike.. and Everyone looking into this.

I sent the following to LS Babar via PM (or so I thought). As there is no record of it having been sent successfully (will I never get anything to work properly? ) ... I'll repeat it here:

Hi.
This is regarding a Scan issue for which I was the original poster (scans continue "endlessly"). I, for one, would be happy to assist you (per your request in Forums) in your attempt to diagnose and to resolve this problem.
Please let me know how I may be of help. Do you need a personal email address to which to send the Diagnostic Programme for d/l? Please advise.
Thank you for your efforts.
With regards,
Jag

I have also had continuous problems with the same issue. Once the scan gets to the point where it says "Scanning folders (Conditional)" it just sits there forever. In the "Scanning Options" section, I've reduced the number to "Skip file larger than 10000 kb" and that has not changed the scan results. It still gets stuck at the same point. I've also tried to stop the scan after it gets to this point so I can just delete the "total infections found" so far, as someone else has mentioned as a possibilty, but it won't allow me to stop scanning. I click on "Stop Scan" and it doesn't do anything. The only way I can stop the scan is Ctr-Alt-Del and shut down the whole program without accomplishing anything.

I see now that "LS Babar" has entered the forum saying they are working on it. I have had this problem for weeks, ever since I downloaded the new version of AdAware and have been checking the forums frequently to see if anything has changed. All I ever see are the same "solutions" from "spike-nz" over and over, with more comments on how none of those work. Why has it taken Lavasoft so long to even acknowledge there is a problem and to have someone with the company comment on this? I tried Spybot software and it was even more confusing than this, so I deleted it. The old AdAware SE seemed to work just fine. Can we just get that updated go back to that?

mntnman007,

There are various known causes that can make Ad-Aware malfunction. Spike has been posting the known solutions (many times that DO work), sometimes it is security settings in another security program, and in some cases, malware is the culprit so we have to rule those out to find that some users with a clean PC are still experiencing the problem. We try to reproduce the problem and so far have not been able to so in our labs. So we are only at the point to find out what additional something is causing this that we need to get some investigation going (diagnostics) from those affected because not all PCs are exhibiting this same behavior.

Is it possible your machine is infected? Has it had any symptoms of malware? If not, please try contacting LS Babar so he can gather any information necessary to help us pinpoint why this is happening on some clean computers but not all. If you know this computer was infected recently or suspect an infection then go to this subform
http://www.lavasoftsupport.com/index.php?showforum=36
and start a new topic for analysis of possible malware

April 6 2008.

Hello, this is Octk here,

I have confirmed with a number of tests of my own devising that scan bloc at "Scanning folders (Conditional)"
is a problem which won't go away. All kinds of published remedies, restarts and reloads do not affect the problem.
I have found no workaround which works. The only suggested promising way out is running a diagnostic version of
Ad-Aware on those PC units having the problem, and there are more than this forum suggests. Most people can't be
bothered to enter into discussion on this problem and if a user finds the Free version gives problems, he/she certainly
won't consider paying for the other versions.

I suspect the problem is linked to a specific PC system profile. Is it linked to processor type or memory config ?
Is the problem linked to the version of Windows used, 2000, NT, XP, Vista or other ? Is it linked to a specific Antivirus
utilisation, Firefox 2 (I doubt that, but...), or other ?
In short, it it possible to identify a specific PC system profile which brings out the problem ?

Best regards to Babar and all on this forum from Octk.

I was at the usual stopping point for another AdAware scan - "Scanning folders (Conditional)" - and just wanted to see if any solution had come up. LS Babar responded last week that he/she was checking into a solution to the problem, but it looks like there has been no response since that message was posted and said this problem was being checked on. Does anyone out there have a solution to this? Is there any way to just stop the scan after it gets to this stopping point and just delete the "Total infections detected" that have already been found. I hit the "Stop Scan" button and it does nothing. The only way I can ever stop a scan is Ctrl-Alt-Del and close down the whole program.

If you know this computer was infected recently or suspect an infection then go to this subform
http://www.lavasoftsupport.com/index.php?showforum=36
and start a new topic for analysis of possible malware

Lets try that mntnman007, I can take a look to see if it is being caused by malware.

Babar is still working it yes but no solution yet.

I'm having the same trouble with Ad-Aware 2007 hanging when the progress bar indicates Preparing GUID scanning is almost complete, about 50 seconds into a scan. Removing deep registry scan and including a 5000k file size limit made no difference. The Scan time clock continues its count, but the laptop's fan runs hard and no further activity occurs (including the hard drive activity indicator, which shows next to no activity at this point)
This situation has occurred for me on two separate laptops using 2007, both HP models running XP. I have a third machine but I'm not going to upgrade away from SE on that one...
Once the engine reaches this point, Stop Scan does nothing, and sometimes Windows Task Manager takes a few minutes to open. It shows aawservice.exe running around 80 MB of memory usage and around 60% CPU usage. (Ad-Aware2007.exe looks fine meanwhile, only using around 33 MB/01%)
For me this happens with both Smart Scan and Full Scan.
Just adding my statistics to the mix!

im having this same issue.. only it hangs on "Scanning Archive File" and I watched as close as I could, and it seems to hang while scanning through the Zone Alarm folder in program files (C drive)

also, after this happends ill close down Adaware ofcourse, and if I open Adaware up again it tells me there is a core error, than I close that and it says theres an error 5002

hope this helps solve this issue, kinda sucks having my adaware broken :[

btw, this is a problem im having on the newest machine I just built which isnt even a 3 days old, and I know the machine is clean, because adaware is one of the first security programs I install, along with Zone Alarm and Avast Home.

i'm having the same problem. no progress while scanning (conditional)

apparently i'm having problems with the forum too, as I posted this but don't see it on the board and sent a PM also that isn't being shown as sent.

I'm having the same type problem. It started yesterday after downloading and installing the latest definition update 0069.0000. It starts to run continuously after about 13 minutes when it reaches the point when it says it is Scanning
Folders (Conditional). It then runs for many hours with only the elapsed time changing. As far as I know my system is clean as judged by other spyware and virus protection programs.
cbrwiz

Just adding my experience into the thread ... Windows XP Pro; hangs at Conditional Folders; ran Repair; downloaded and installed latest version of Adaware; can't "stop scan"; runs for hours (I let mine run overnight!); will appreciate knowing when you have a fix for this.

THE ADAWARE 2007 HALTS AND WILL NOT COMPLETE THE SCAN. BOGUS!! ANY FIX FOR THIS OTHER THAN USING A DIFFERENT S/W SOLUTION?

Hello Admin or whoever I think I may have an Idea at least what may have started this Problem with it hanging up on the conditional files.

in another thread titled conditional files myself and another mentioned that this just started in the last few days and I have noticed this thread started around march 29th.

the reason I mention this is becuase on the 9th of april I did a update (#0069.0000) had not done one in about 2weeks or so not sure exactly when it was for certain but it had been a while since the update and it was not till have that update when I started having problems so maybe something in that area is why we are having Problems

I don't know maybe others can chime in here and help us out if this is the Problem can we undo an update and if so how maybe it may be that simple of a fix

again thanks for all your help by the way just to let you know I have cleaned my disk and defraged and all of the suggestions that have been mentiioned and this has still not fixed any thing and it does not matter how small the file is that I over look I have changed it to 5000 and it still hangs up.

the only other thing it to figure out how to circumvent the conditional files and I have no clue on how or what they are.
maybe you could help us know that maybe we can do something there to get it past it well again thanks look forward to your thoughts and fixes thanks
Trebor

OK CalamityJane, this sort of thing sure can be difficult to diagnose and cure if you can't reproduce it, but I think Krawler has confirmed for you that this problem occurs on a brand new, uninfected build. Time to work harder and stop asking the, "Is your system infected?" question, which carrys with it the inherent suggestion, "It may not be our fault."

My problems began earlier this month when I downloaded AdAware2007 and replaced the SE version. The full scan mode hung just as described by others (tho I can't recall the exact function that was displayed - it may have been checking an archive).

Today I fired up 2007 again, and downloaded new files, including definitions and a new service module, intending to try for a quick scan this time and see what happened. Immediately after the download, and before the program GUI re-appeared, a message-box informed me that "AdAware2007 has created errors... program will need to be restarted... a log is being created."

So I restart, intending to try the scan, but, again before the GUI, I get the following:-
"An error has occurred in AdAware2007.
"Component
"TLVFocusCtrl
"Message:
"Access violation at address 00557F9F in module 'AdAware2007.exe.' Read of address 00000004"

This was followed by a request to refer the info to https://secure.lavasoft.com/support/supportcentre/
But that url produces a 'Page does not exist' browser error (404 or something similar?).

This is the point at which I think many folks would be deterred from going any further; but it was of sufficient annoyance to provoke a persistent sod like me to pursue the issue, so here I am. And I would agree that the number of us posting on this board is probably but the 'tip of the iceberg'.

I'd be willing to help resolve the issue: but, meantime, I would join my voice to those who hanker after the SE vesion (which worked just fine) and request that updated definitions files be made available for SE until the fix for 2007 is available.

I note that someone has made reference to Zone-alarm. I'm using an early version of that, too; my anti-virus is ETrust.
Other info which may be of help:-
OS: Windows 2000 Pro, 5.0.2195 Service Pack 4 Build 2195
System: MSI (MS-6590)
CPU: x86 Family 6 Model 8 Stepping 0 AuthenticAMD ~1536 Mhz
BIOS: Version 07.00T
Memory: 261,616 KB Total Physical
27,880 KB Available
893,576 KB Total Virtual
317,996 KB Available
PageFile: 631,960 KB

Hope you folks at Lavasoft find an answer soon; and meantime listen to your supporters and give us some updated definitions for SE!

okkid

I experienced something like this when attempting to use Adaware 2007 on a 64 bit OS. By the way, anyone heard when the release of a 64 Vista compatable version of Adware is scheduled for?

I experienced something like this when useing Ad Aware 2007 on a Vista 64 bit OS. By the way, any news as to when a compatable version for Vista 64 will be released?

[font="Courier New"][/font] [size="2"][/size] I have the same problem, so I thought perhaps a virus had corrupted the software but my virus scanners found nothing, so I decided to uninstall Ad-Aware and reinstall it again... Now this is the really weird bit.

When I opened the Control Panel>Add/delete Programs, Ad-Aware (which usually is the very first one in the list), was not there!
Strange I thought, I'd better take it out manually.
So I went into the Program files and tried to delete it, but I couldn't, a box kept popping up to say it was being used and couldn't be deleted.

I'm stuck with an Ad-Aware that is virtually useless and would appreciate knowing how to uninstall or repair it.

Just installed Ad-AWare 2007 and you can now add ME to the list of the "Conditional Folders" problems. SE worked just fine with my computer--no reason why this 2007 version shouldn't either. It's NOT our computers--it's something in the program itself, (or, as someone speculated the latest definitions themselves)

I just installed Ad-Aware 2007 on an older laptop (P3 running XP pro) and it hangs at Conditional Folders. I have Ad-Aware 2007 installed on a newer laptop ( P4 running XP pro) and it works fine .

I have un-installed and re-installed to no avail, I also have Avast home addition and Spybot 1.5.2 installed which are working fine.

.......help!

P.S. I un-installed SE...which was working fine and installed Ad-Aware 2007. The older SE version worked fine. Please post a link to the old SE installer ....I'd like to use it again in the interim.

Thanks

I just updated to definition 0070.0000 and there it no longer runs for many hours doing nothing when it reaches Scanning Folders (Conditional). It now completes a smart scan in about 13 minutes and finishes. Weird!
cbrwiz

THis is exacly what happened to me--just downloaded the most recent updates, ran it again--and it worked!! OF course, I'm not sure if it actually DID scan those conditional files, or simply skipped them altogether????
BuT anyway, it got rid of the tracking cookies.

I just updated to version 0070 of the definitions ...it still hangs at conditional folders

I have the same issue with the new adaware free 2007.... I had the se version installed then updated.

Mine hangs up during the recycler phase... runs and runs and runs... no infections.

Defraged ran the cleanmgr ran two scans hung up in both of them... same spot each time.

Defragged, uninstalled spybot, ran cleanmgr and Wicu, ccleaner, and put the thing at 10,000, checked to see where the aww.corethingy was and it was in the correct spot.

It went through the smart scan fine but hangs up in the the full scan archives spot now.

I am having the exact same problem and it freezes and doesn't let me delete the detected files. What should I do?

janmyers
I am one of the conditional scan folders that gets stuck on this object. What do you need me to do? I will be glad to help, if it helps all of us to get this going. I love Ad-Aware and would like to see it keep us protected.
Thanks bunches
Jan

Followed Raz's link to here and it's just another thread asking WTF? I'm in the same boat as all posters, hangs at conditional folders. I'll keep watching and I too volunteer to help if anyone wants to contact me.
FUG

Hey, im another with the same problem. Please sort it soon my computer needs help!

I am one of the folks that previously added my hat into the ring - what I find now is that AdAware occassionally will complete a smart scan; but often still hangs at Conditional Folders. I find that once it does complete all the way, I must immediately reboot the system in order for it to delete the ones it could not delete. If I do not reboot immediately, guaranteed that the next time I run AdAware, it will hang up. I also thought the trick might be to always run the web update immediatley prior to scanning - that seemed to work for a few days; but then sure enough, I did the web update and then the scan hung at conditional folders - so that blew that theory.

UI FEEDBACK: In addition to hanging, the user interface of the new version is awful - it takes forever to start up - I click on a button and the UI just sits there with no visual confirmation that it is doing anything - and then finally it will decide to move to next screen or finally present me with pop-up dialog box telling me it is connecting to web or whatever. The UI interface is very unfriendly and slow to respond to user clicks. Just thought I'd toss that in here in case someone is looking at perfromance issues when they are figuring out how to fix this conditioinal folder bug.

you may contact me, i also have this problem, recent onset, worked okay before

i suspect someone out there has deciphered your algorithm

the program hangs up after cookies are identified as infections

i manually terminate the program, manually delete cookies, then run the software again, this time it runs to conclusion

this sequence has been replicated three or four times

=

i have also sought if there is other malware, via windows defender, and run symantic a few times, and also defrag, none of this solves this constant -run (hung, really, not running, stops at 'conditional' as others have posted)

I am running Windows XP Home SP2 on 4 computers as sole Administrator account. They have ALL been scanned and cleaned using AVG Free 7.5, AVG Anti-Spyware, Windows Defender, Spybot Search & Destroy, and XoftSpy SE. All have been disc cleaned, error scanned and defragmented. All are running Zone Alarm Free. The fastest is a 2.0 Ghz processor, the slowest is a 433 Mhz. As far as I know all threats have been removed except a few browser cookies. 3 were running Adaware 2007 on an earlier definition update succesfully and were as clean as i could get them. I am now running version 2.0.2.7 and definition update 0074.000. They scan up to the conditional scan and then freeze with the clock still running (approx. 80% done). I left the 2.0 Ghz one running for 3 days straight and it never finished. I also get the following error at start up, but I have no other user accounts.

Click to view attachment

Even when this error does not appear the program will not stop using the "Stop scan" button. Sometimes the "X" will close the application. Other times it must be aborted via the task manager. This did not start happening until I upgraded to definitions above 0070. Hope this helps add to accumulated data and a fix is forthcoming soon. Please drop me a line.

Rod

i have posted on this before, i am somewhat relieved to find this is widespread problem (not me alone)

i have two workarounds, but one should know the cause

to repeat, this was not a problem until a recent definitions update,
i also updated the software updates, which gave me several non-english languages, which i do not need but took for completeness

i am using the free version
=

(1) first workaround, as posted:

(1a) i ran adaware 2007,
adaware reported infections in my cookies file,
chugged along,
and then it hung at conditional folders,


(1b) i X'ed out, (a true hang-up might defeat the X-out option, and )

replicated the hangup at conditional

I then x'ed out again

(1c) I then deleted cookies via firefox/ mozilla mechanism of clearing private data,

(1d) i then reran adaware 2007 and this ran to successful conclusion

(1e) So i decided that I had some cookie that was creating this problem, which would mean that this same cookie has been found in the systems of the other posters here, not likely

===========

(2) the 'solution' of clearing cookies is not optimal, as they contain useful information here

(2a) i replicated the hang-up

(2b) x'ed out WITHOUT CLEARING OUT COOKIES

THE SOFTWARE REMINDS ME THAT I HAVE UNFINISHED BUSINESS

i consented

(2c) I then reran adaware 2007 and it ran to conclusion with no hangup

i have no idea what it found, the cookies were still identified as infections

go figure



==========

(3) babar, are you there?

please give us an update

cheers
martin

hello martin not sure if I understand you but when I try to X out it does not really want to I have to hit the close button several times it would not then I would hit the X button several times before it would close but it still does not finish I did do a delet of one of the files from the folder to get it to work one as was mentioned on one of the other threads but it only worked once and does not work now
thanks Trebor

I guess I'll add my 2 cents worth. I purchased the 2007 Pro and the same scan problem occurs, amongst a bunch of other problems. I'm eagerly awaiting answers, tick tock tick tock.

This happens on my computer at home too. It gets stuck when scanning the hosts file on object:

127.0.0.1 liveupdate.symantecliveupdate.com

Any idea what's going on?

Just installed AAW 2007 yesterday. Same problem with full scan, hung up on conditional files. Ran smart this morning and found 37 TUI 3's. So that's seems OK. I also run SpyBot and use ZoneAlarm and McAfee security. On another forum it suggested that SpyBot might interfere with 2007, but couldn't find a follow up to confirm. Had no problems with SE except no one ever told me that the download conditions error going on since February was because it was no longer supported, even though I went to the forum at the time to try to find the reason. I just found out after installing 2007.

So I'm waiting for a solution.

Hi, I'm having the same problem...have tried reducing the file scan to 20,000 then down to 10,000 with no change. Scan still stops on conditional files and runs endlessly and I have to shut down computer to stop the scan.

Microsoft did auto updates on April 12, & 14, and I've been having other problems since then, such as slow screen changes and don't know if this could be related to Ad aware problems. I haven't run a successful scan in weeks. Please advise.
Thank you,
Jan Mary

Hi,
I am having the exact same problem. I have use Ad-Aware for many years and it has always been very reliable. This is the same computer, same setup but the program will not finish the scan.

Regards Ray