Hi:

I have Ad-aware 2007 free version 7.0.2.6 and today when I have tried to check for Definition Updates I get a delayed "Checking information about definition updates, please wait etc" and finally I get an Error Notice that says "SSL Download failed" Suggested Action "Run Web Update". I try to run Web Update and also get an error.

My current version of Definition Updates is 0058.0000.

All this just started today 10 Mar 08 and I have the same problem on both a Sony desktop and Toshiba laptop computers. Sorta acts like it cannot connect to your server, but I can access Lavasoft websites with no problems.

Any remedy forthcoming?

Thanks

I saw that error today as well. I don't know the def numbers. But I wonder if it was because I used AVG Anti-spyware - the new one and the ad-aware 2007.

Welcome to the Lavasoft Support Forum

The Error message "SSL download failed" is caused by Ad-Aware 2007 not getting access to the Internet.

First of all, make sure that your system is connected to the Internet.

If you are using a proxy server, make sure to configure the Ad-Aware WebUpdate settings. In Ad-Aware 2007->WebUpdate->Proxy settings.
Save the new settings and try a webupdate again.

If you still have problems, try this:

• Turn off all security software like Firewalls (check your router firewall as well) and any Antivirus programs.
• Restart Ad-Aware and try to do a webupdate if you haven't activated the automatic update.

If you do not get an error message, configure your security software to grant Ad-Aware 2007 network access, before turning them on again

Regards,
SpySentinel

Hi:

I realize that I cannot connect with Lavasoft update site, but I am using broadband and I am connected all the time. I do not have a proxy and have added Lavasoft as a Trusted Site. I have chceked everything that you listed.

I am using AVG version 7.5.518 and have no problems with it in this regards. I can connect with everything except Ad-arwe 2007 updates.

In fact, I just did a complete unintsall including deleting all Lavasoft Registry entries and did a reinstall and still have the same problem.

I am at a total losy as to why this is happening.

I have been able to download manual update, but it won't take. I'm not willing to disable my firewall in order to get the update, as I've done it before without having to do so. If there's a "bug" in this release, I hope Lavasoft finds it...

I have never had a problem updating Defs, today is the first day I was unable to install new defs.

I am a long-time Ad-Aware user...and can no longer update my definition files, etc....for the same exact reasons that others here are stating. This is very frustrating because I have come to rely heavily on Ad-Aware to help maintain my computer and keep it running smoothly. I consider myself very "computer-literate", so I have done all the steps specified, plus, like the other man in this forum, I have uninstalled completely (including registry files) and then re-installed. I have done this twice now with no success. HELP!!! I do NOT want to have to shop for another program. Thank you!!

I also gopt the same issue, I think it's time to add an option to select several servers to download the latest Definition Updates, I like this software, so please pay attention to this topic

Kindly Regards
Miguel Angel

I'm beta tester, but reading this tried to update and got same message as those before me instead of regular "Your definitions are up to date" or something similar. I didn't try to get update on a web and download it, but new beta is working fine.

For those that tried to scroll a bit down from "Status window" update and tried to update from "Web update" update it's wrong approach, because it is SAME update. Running web update Ad-Aware is suggesting means go to the web, download last "Definition files" 0059.0000 and install it through "settings" window in "Web update" section.

Is there a chance there are instructions on how to do this online? I have downloaded the definitions and unzipped the core into my adaware 2007 folder but when I open the program it doesn't autoupdate like the manual says. Is there something I'm missing?

Did you put the core file in C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007

Where do we find the core file?

How do you download the file? Where did you find it? I thought there was a problem with my computer. I uninstalled then reinstalled 2007 and still the same problem. Now my definitions are old jan 1 i think. I hope someone figures this out.

I am connected to the internet and am getting the same error. This seems to be happening to many of us so I am wondering if it's on your server, rather than our internet connections. I have been trying to update for two days. If was the individual user, many of us would be not be having this problem.

I downloaded the core file as instructed into my program folder. Then I unzipped the core file into the adaware2007 folder as instructed. But my definitions still do not update.



When you manually download the updates, the file is called "core" unless you change it. Choose where you want to put this file- I chose "Programs" to make it easy to find. It will be a zip file. The instructions for how to manually download the updates are on the lavasoft site- go to adaware and look around until you find how to download the updates.

I got it on both my computers by turning off my firewall and using webupdate. Hope you fix it soon.

Hi:

Apparently Lavasoft has fixed this problem, as now I have been able to update the Definitions on both my desktop and laptop.

Hopefully all of you that have been unable too now can update your Definitions.

Thanks for the update

I am having the same problem and followed all the suggestions in this thread and in other areas of the forum. I have 7.0.2.6 (free) on 2 home computers...upgraded from SE with no visible remnants of the old version. My last successful definition update was 0045.0000, January , 2008. Since then I have not been able to update. I tried immediately before this post.

Please do not reply with the canned instructions about disabling the firewall or goning through Web Updater.

Thanks...Gary

Hello all,

I have an inquiry in to both the Support Team and the Developers as to why we are seeing an increase in this problem and will let you know if they can find what is causing it.

I did test my own version here and got the same SSL download error everyone has been reporting so I do think this may be a true bug.

Click to view attachment

Here is what I did to fix it. I added Ad-Aware 2007 to my firewall's program exception list (using the Windows firewall here - but you can usually do the same with other software firewalls). That just to make sure my firewall wasn't interferring (because usually that SSL download error means it can't connect to the update site and it usually IS the firewall causing the problem, but not always).

I waited a few minutes and then tried the update again except I used the "other" button that is under *Webupdate* (not the one on the main screen, see screenshot for the "other" update button). This one will also give you a download status bar so you can monitor the progress of the download.

Click to view attachment

That worked for me, except my Ad-Aware service then crashed.

If you experience the same, try closing the program and restart the service:

Go to Start > Run and type in the box: services.msc

If you see the service is stopped, then choose to *restart* the service

Click to view attachment

If you are still having problems, wait a bit and try again later. If any news comes from the Developers or the Support Team that help, I'll be sure to post them here in this thread.

Will close the other duplicate threads on the same subject so we don't have more than one going at once and you can just follow this one.

Your mileage may vary, but at least I could get the program to fetch the updates and it now shows ver. 0059 for the latest update but the date is still showing March 6.

I had a similar SSL Download Failed problem just now (March 11th 2008) and speculated that it might be my router's firewall.

Thus, I switched on a software firewall and watched what happened when it attempted to update. It picked port 1259, so I enabled the router's firewall to allow the port.

It failed so I did it all again. It picked port 1338! It appears to pick from a range of ports.

I was able to get the update by specifying a range of allowed ports from 1200-1400.

Perhaps somebody can give us the official port range?

Hi fredbare,

I don't know but I'll see if I can find out. Mine failed even though I don't specify by port number but that is a possibility.

Hi
The updater is already in my firewalls and antivirus program. It has to be a problem on Lavasoft end since we have been able to get the definition updates all the time.. That is one feature of the program that does work for me usually. I even had 2 days in a row again when it found the tracking cookies. With so many complaining about this, it has to be something on their end, perhaps their fire wall or ISP' that Lavasoft uses. Just an idea...

I think you are wrong on that one. The problem still exists, so when will they fix the problem. The last time something like this happened to me the reply was>>>>>> it will be fixed in the next version on Adaware<<<<

Just glad I am using the free version. LS are not very good at fixing update problems and very good at creating them.

Yup, evidently Lavasoft fixed whatever problem THEY were having as I got v59 a while ago and all is good now with no communication problems (like I was having yesterday 3/10/08) receiving updates. YIPPPEEEEE !!

I beg to differ, I'm still having the same issues. Wonder if it might be due to a recent Windows XP update?
Randal

Same issue here as with Randall

Like stated by LS CalamityJane, an inquiry was sent to the Lavasoft Devs

I get the same error and have not been able to download updates since March 4, 2008. I was able to download updates up until that point.

I'm afraid they haven't fixed it - I'm still getting 'SSL UPDATE FAILED' message even though nothing has changed on my PC since last update. Unbelievably Lavasoft FAQs suggests TURNING OFF FIREWALL AND ANTIVIRUS !!! to attempt download.
ARE THEY JOKING ??. The ultimate irony is that when Web Update fails in this way the suggested solution is 'Run Web Update'!!
Come on Lavasoft - come out with your hands up.

I got the update to work by doing the following:

1. Downloaded the new core to a location of my choosing. I chose: C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007
2. Unzipped it
3. Opened Ad-Aware 2007
4. Went to "Web Update Settings," and clicked the [...] icon next to "Use definitions file"
5. It prompts you to "Select definitions file to use," and I copied and pasted the downloaded and unzipped CORRECT core file into the "file name" prompt. (right clicked the proper core file icon, selected "properties," and highlighted the location).

I agree with everyone else, Lavasoft should fix what ever problem there is that doesn't allow the update to download properly the easy way. It's not reasonable to expect everyone to turn their anti-virus and firewall off every time they want to update their definitions file. Nor is it reasonable for me to go through the above process every time.

I, like many do not connect through a proxy, and have configured my firewall and antivirus to allow Ad-Aware 2007 to access the internet, so that is clearly not the issue.

Please let us all know when the issue is properly resolved.

Brian M.

Well... boy howdy has it been a couple of "daze" or what?! I was also stymied , and also tried to get an update by turning off my Anti Virus and Anti Spy, to no avail?! Arrrggg!!! I have used the freebie version of Ad-Aware for years, and enjoyed it's reliability and hassle free manner. I was one of the lucky ones today, and finally got the updated definitions, but agree that Lavasoft needs to get a fix done. But... I wonder if I will be so lucky tomorrow?

Yes, there is apparently a problem with this update. I don't know what yet, but it has been reported as I stated above.

It is well past midnight at this point in Sweden so I doubt they will get a chance to look at it until tomorrow and depending on how long it takes to find the problem, I will let you know back here (unless one of the Staff goes ahead and replies directly here).

As I said earlier, it works for some and for some it does not. For some just repeated efforts to update (or use the manual update) works, but if this is giving you a headache at the moment, I would suggest to wait and see if a solution comes forth tomorrow. But lets give them a chance to look at it and diagnose.

I'm really sorry for the inconvenience and can only ask for your continued patience at this point until we can get it looked at and resolved.

Well I dont see the fix , when I try to update, I'm using XP home totally updated, broadband,
tried with Zone Alarm turned off and my AVG virus as well.

Placed the core file unzipped in my
all users/ app data/ ... aware 2007 folder as well in my program/ lavasoft... adaware 2007 folder

still getting the SSL failure as well

I deleted the adaware SE before installing with add/ remove programs in control panel

Hopefully all i will need to do is reinstall a new version once it gets released

My DEF files have been updates cause when i ran it the first time it said they were from JAN now they're MAR

So now I guess a manual install is my only option ATM.

Ok, I've tried both the core fix and dropping my NIS 2006 to get the update. It'll start and say the download is complete but then the same error message will appear...

I have had this problem just start last couple of days
I tried disabling firewall and anti virus but still could not get definition updates (SSL Download failed)

I have tried off and on today with firewall and antivirus enabled
I have had hit and miss results,sometimes I can get through and other times not


I did get a notice come up from Kaspersky anti virus saying SERVER IS BUSY

Have just tried again (5.40PM Australian eastern daylight saving 12/03/08) and everything went ok

Ok I just had a Windows update downloaded

I tried to download Ad Aware 7 definition files and was successfull every time

Well, same problem...
But sometimes I get SSL error, and sometimes Server busy error...
I have no firewall. Full upgraded Windows XP home edition.

AdAware Update Manager gives message, that there is no new upgrades...

I just downloaded the Adware 2007 and have exactly the same problem each time I try to run the update process.
I tried to get to the site http://download.lavasoft.com/public/core.zip
where a correction is supposed to be found but cannot reach it.

Sartenose

Hi
just followed your link >> 8 seconds for dl. <<
No problem.
Raziel

Hi again,

To report back, it is not a problem within the program.

Some of the update servers were down yesterday which should now be working. With so many trying to update it also increases the traffic to the servers and makes the download sometimes fail. If you are having a problem getting the update just wait a bit a try again later.

But Jane, according to my status page, I haven't been able to update since January 21.

GaryB

I'm still getting the same as last nite, download will say complete then the error message appears. I'll wait till the weekend now to see if the problem is resolved then decide if I want to continue using this product..I've been very unhappy with this version since I installed it....

Hi I had this problem last night but after it said download complete and then the error message came up I closed Ad-Aware down and then opened it again and then under status the definition had been updated and with the correct date. Have you tried this?

Di

As a clarification to my situation...

I have also manually downloaded the latest core file, insured that AAW was entered as a permitted program in my firewall...restarted AAW2207, stopped and restarted the service. All to no avail.

Can you tell us if your team is working this issue at all and if so has it been escalted to get it resolved?? What are you seeing besides "increased traffic on the server"???

...cause that ain't it from my perspective.

Thanks for any updates you can give.

GaryB

I have tried twice to download updates today. I will get a message that says there are new updates and I click to download the new updates. A message says the updates were downloaded but in the background is the SSL Download failed and the date has not changed on the updates.

Me too...

hi, please help, i have sony vaio vgn-ar230g multimedia powerhouse windows xp with the media package and service pack 2 and had updated several times with sucess ad-aware 2007(free) when i tried to update yesterday i got the ssl download problem several times so i tried to start from scratch and got a fatal error on the new download from cnet right side bar they have 2 ways to do the download so i tried the 2nd one in the left side bar it was a good download but still got the ssl download error and tried my best to follow the instructions for the ssl download fix on here and added lavasoft dot com also ad-aware dot net as instructed to both safe lists and both of the firewalls there are set to medium "do not open anything from 'camreon?sp college/univ.'" its got some bug in it and caused this thing to go into work off line mode then and come back to say that i was not connected to the net trying to get me to redial my connection when i do not have type but use a wireless card i have fixed that by deleteing/removing the 2 dial-up connections i have run avg7.5, spy-bot, and the power suite also a friend that is more comp. lit. had me add ccleaner last weekend i have run that also and the ca spy ware on yahoo i have windows defender but the up dates all worked before i added ccleaner and got that cameron?sp thing also avg7.5, spy-bot, and the power suite all up-date just fine this is my 1st computer and has been mostly used as a dvd/cd player as inet was scrase over in the sand-box for private personnal use and heavily censored so i have been only out here by myself since 1nov07 and doing well over 10,000MB's a month 22TB's + last billing and i have been lucky so far thank god should i do a restore as i have tried defragging and dumping my recycle bin or is there a problem over at cnet with the downloads and do a delete on my yahoo waste bin any help will be greatly appericated thank you
mike