How can I stop ad-aware from deleting my auto-logins? I keep checking what it detects but none of the privacy objects remotely resemble the sites where the auto-login is deleted after every scan.
Version: Ad-Aware 2007 Free
Windows XP Home SP2
Internet Explorer 7

Hi deanej,

I suspect that TrackSweep is the culprit - please open AAW 2007 and select "Tools & Plug-ins > TrackSweep" - de-select all options (red crosses) and then close AAW2007.

Reopen AAW 2007 and try scanning again - if your auto-logins are still being wiped, there is another step we can try.

Please post back with how you get on.

Regards,

Spike

TrackSweep has had all options deselected the whole time.

OK - my other suggestion would be to "reset" your AAW 2007 settings.

Please navigate to (the default path) C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007\ and delete the file settings.aaw (nb: not the file settings.aw).

Then please re-open AAW 2007 and re-select/save all of your preferences (including TrackSweep, which is under a different tab) and then close AAW 2007 to re-create the settings.aaw file.

After re-opening AAW 2007 again, see if the behaviour continues.

Regards,

Spike

It works fine now. Thanks! I wonder why ad-aware now requires that you restart the program whenever you change settings to avoid bugs like this (even if the applicable setting wasn't changed - TrackSweep is off by default).

Hi deanej,

Thats great


I suspected your settings file had somehow become corrupted. Therefore to re-create a "fresh" one AAW 2007 needs to be closed, the old file settings deleted and then re-opened.

That last action automatically creates a new settings file with the default settings applied. This can then be amended to suit your individual preferences.

Regards,

Spike

Spoke too soon. It's just different sites that are affected now. Should I not remove tracking cookies? These were critical objects in SE but are now labeled privacy objects.

Hi deanej,

They are no longer considered to be Critical, in that they are not malware and are therefore classed as Privacy Objects.

Go to your usual sites and re-save your log-ins - then after your next scan, check each cookie detected to see if they are related to the sites being affected.

If they are, put them into "Ignore" and see what effect that has on your auto-logins (they can always be removed form Ignore and deleted later, if required).

Regards,

Spike

I'm having the same troubles as above. When I run a scan and delete all the findings, I end up having to reinput my password to all the sights I visit regularly (alot). Which is totally unacceptable--I'm sorry! When I make the changes suggested above, it finds nothing to remove.

Why did Lavasoft make this change to the new product? The old product worked just fine.

Hi Spamsucks,

Firstly, go to "Tools & PlugIns > Tracksweep" and make sure that all of the options are de-selected (red cross).

Then go to "Settings > Scanning" and make sure that MRUs are de-selected and "Save".

Next time that you scan, if any of the Tracking Cookies (under the Privacy Tab) relate to sites that you regularly visit are detected, put them into "Ignore".

If the behaviour persists, please uninstall, then download and install the Microsoft Windows Install Clean-up Utility (WICU) from here - locate any references to AAW 2007 (ie: your previous installation) and highlight/remove.

Then try a fresh download/install from here, making sure that you turn off all of the TrackSweep settings etc as mentioned above after re-installing.

Thereafter, you should be able to scan without saved passwords etc being automatically removed after scanning.

Regards,

Spike

NB:
AAW 2007 is a completely re-written program for modern malware - the old AAW SE relied on technology some 5+ years old and simply wasn't up to the task. We all mourn its passing - the question now is, do we want something familiar or something that will protect us now and into the future?

Hi,

I just tried this with no resolution to the problem.

I did not apply the available software updates but I did update the defenitions file. I also noticed that all tracksweep options are already deselected in the free version by default (red "x"'s ).

None of the passwords affected show up in the tracking cookie list so deselecting is a non-starter. It is as if it knows they are not tracking cookies so does not list them but then it deletes some of them anyway. No mention of this in the log though from what I can see.

I also tried deleting the settings file and recreating it with no change in behaviour. Is there anything else we can try?

I am using IE7 and wondered if this was significant?


dr del

Hi,

I am also having this problem with ad-aware free.

So far, aside from the suggestions mentioned in this thread, uninstalled and removed all traces from my system then re-installed a version recomended in another post.

The problem continued so I then updated that program with no change. I made another post and tried the suggestions made in that thread also with no solution.

None of the login cookies show up in the tracking cookie list so cannot be added to ignore - it seems to just randomly delete some of them. All tracksweep options are red x's but there is no save button on the tracksweep page so I navigate to another tab and save from there.

It has also recently (in the past 3 days I would say began to freeze at the end of the scan on "conditional folders" or something similar and seems unable to delete tracking cookies on occasion even though all browser windows are closed.

Should I try uninstalling again? Is it an ie7 compatability problem? Can the dev's replicate this fix to try and isolate the cause?

dr del

It sounds like you have already covered any instance of this behavior being caused by Ad-Aware or it's track sweep or settings. And since it is not finding those cookies in a scan, it's not going to delete them. It is possible your issues arise from within IE7 or it's settings, the website on which you having a problem, or another type of privacy software you might be using. For the website you are having a problem with, try locating the cookie for it in your cookies folder. Delete it while offsite. Then try revisiting the site to see if it will create a new cookie. (Then also check the site settings to make sure you haven't instructed it to remove them when you leave or other some such site specific setting)

Hi,

I hear what you are trying to say but I've tested that and it most likely is ad-aware free that's causing it.

The problem is randomly affecting about 8 sites (I don't have that many accounts I have to log into but use those 8 on a daily basis). I have checked and the logins remain unaffected between restarts and extended absences but run adaware once and theres a high probability that at least one if not several will have dissapeared. If it was just one or even the same ones every time I would be inclined to think it is their problem.

I have zonealarm pro and avg antivirus but neither is allowed to autoscan. Adaware has long been the only spyware scanner I have run on a daily basis as basically it is only tracking cookies I'm looking for.

I have obviously updated my virus scanner and IE but the only change to my security software has been the replacement of the old adaware free version. It may be the way it scans them or accesses them but don't run it and the logins remain, run it and the problem happens.

The probelm exists for the OP of this thread as well so while the problem might be obscure it is not unique.

Sorry to keep bringing you problems but I hate the idea of trying to find an alternative after years of great experiences with lavasoft.


dr del

Hi dr del,

I have a suggestion that might be helpful - there is a small app called CookieWall (getting rather ancient, but still works with Win OS up to XP).

Check it out here: http://www.analogx.com/contents/download/network/cookie.htm

I've used it for years to keep an eye on which cookies load at what site - most of them go into "Temp Accept" which I clear out before logging off. A number go into "Always Accept", such as those for online banking, my ISP, sites that I am subscribed to (although I usually delete their advertising cookies), etc. Then there are a few which fall into the "Delete Automatically" category - I have some pet hates, which include anything to do with doubleclick and all but the most essential RealPlayer cookies...

CookieWall isn't a "silver bullet", however the cookies that I want to keep always remain after any security scans or running cleanmgr, etc. - used in conjunction with other more modern security apps (AAW included), it can be useful.

If you do decide try it, change the default Config, so that it checks for new cookies every 10 seconds (rather than the default 1 minute).

Regards,

Spike

I tried all evening to duplicate the problem and was not able to make Ad-Aware malfunction in the manner described (especially with the other troubleshooting you have tried).

IE7 compatibility - not really (Ad-Aware 2007 is compatible with IE7, Opera and Firefox), however, are you aware of the new cookie controls available in IE7 that you did not have before in IE6? There are quite a few and many of those controls built into your new browser are much the same as Ad-Aware's. You can also now block those 3rd party cookies just using your browser settings!

It is possible there is a bug in Ad-Aware that does this but until I can reproduce it and show to our Development Team I was trying to rule out other possible causes (as described above). I will keep looking or if someone can point me to how to duplicate this action being caused by Ad-Aware then I can have someone investigate.

Are you familiar with these controls now available in IE7? I got the impression that IE7 was a new upgrade for you, so that is why I was wondering if you know about these extra features that now handle cookies and privacy items much differently than we were used to with IE5 and IE6.


Click to view attachment

And if you click on that "about" link you will see this info:


Lots of cookie handling options here:

Click to view attachment

See also this very good article:

Blocking Unwanted Cookies with IE 7
http://www.mvps.org/winhelp2002/cookies.htm

And you might want to explore some of the new features in IE7 here to get familiar with it
Internet Explorer Home Page (Microsoft)
http://www.microsoft.com/windows/products/...ie/default.mspx

Hi,

I have been using IE7 for a fair little while but to be honest haven't tinkered with it much - here are the settings at the moment.



As you can see I was relying on aaw se as it worked so well.

I will try completely removing it again and re-installing with the latest binary to see if I can replicate your sucess.


dr del

OK, I registered for the forums just to add my .02 to this ... I am still using IE6, never have bothered to upgrade to IE7, and Ad-Aware 2007, the free version, deletes all my auto-logins in every single, solitary site where I have an auto-login set up. It has done it since the first time I ran a scan after upgrading to 2007 from SE, and none of the suggested fixes that I've found here have taken care of this problem. I changed no security, etc., settings on my computer after upgrading to 2007. Everything is as it was when I was running SE.

I am a long-time user of Ad-Aware and have always been pleased with the results I've gotten from the software. I had considered upgrading to the paid version. However, the pain-in-the-rear of having to re-enter my login info on an assortment of different sites every time I run an Ad-Aware scan has caused me to (a.) not run Ad-Aware as much as I need to be running it and (b.) consider looking for an alternate product that while it might give a shade less protection than Ad-Aware, is close enough to where it would be worth dumping Ad-Aware to not have the pain-in-the-rear of having to re-enter my login information 12-15 times after every scan.

It is obvious from all the posts on the forum that there is a problem here, and I really wish you guys would figure it out.

Just bumping this since there has been no reply ... and I forgot to put in my original post that I am using Windows XP Media Center, along with IE6 and Ad-Aware 2007 free. Again, this issue has to be caused by Ad-Aware 2007 because it did not start until I upgraded to Ad-Aware 2007. There is something in this program, whether it shows that these cookies are being detected or not, that is causing it to delete auto-logins whether Track Sweep is engaged or not (and mine is turned off, I have tried all suggested fixes for this as I noted in my original post). And that is a pain in the ###### that I am not prepared to deal with every day, because I have been, since I started using Ad-Aware, running a scan every day. I have downloaded AVG's free anti-spyware software for a trial run. It appears to work fine, about like Ad-Aware SE did, and it does not delete my auto-logins. I would prefer to keep using Ad-Aware because I have used it for so long. I actually have more trust in it than any other product. However, if there is something that gives me, say, 90 percent of the protection of Ad-Aware but comes without the pain in the ###### of having to re-enter 15 or 20 auto-logins every single day, then that is worth the gamble to me and I would, very sadly, have to say farewell to Ad-Aware unless somebody comes up with some fix for this issue.

I'm having the exact same problem as the posters above. I'm using XP SP2 and IE7. I've tried the suggested fixes with no luck. If there isn't a proper fix available soon I, too, will be saying good-bye to (what used to be) my "go to" anti-spyware program. And that's a shame.

Hi,

Could this be caused by a corrupt index.dat or the permissions set on some of the cookies set inside it? I was just thinking I used to have a "keep list" of cookies and wondered if it did that by changing their properties to write protected or something?

Just trying to find a way round this - ironically I have noticed that while it randomly deletes logins most of the time it nearly always deletes the one for this forum.


dr del

I can't believe this has been going on for several months without being resolved. I've been waiting to install Ad-Aware 2007 until someone gets to the bottom of this.

I really miss not using this app and hope something can be done about this problem soon.

Surely someone a Lavasoft can address this.

TIA

Hi,

O.K.

As mentioned in my previous post I was wondering if this was a problem with either file permissions or corrupt files.

Basically I assumed calamityjane and spike know more about how this program works than I do ( a fairly safe assumption ).

So I went looking to try and find any programs that might have whitelists of cookies or domains that would affect file permissions. On my system I found zonealarm pro and window-washer so I went through them and manually removed any cookies or domains set to "keep" or similar.

I then went and downloaded index.dat suite from here as it was recomended by pcanswers as being safe to use but effective. I did make a system restore point despite the fact that one of the side effects of this going wrong is losing the ability to use system restore.

I did deselect temp files and pre-select my os (XP) but other than that left it at the default settings.

I let it find and auto-select the index dat files and cookies etc it thought should be removed the used the create batch command and restarted when prompted.

It might not be necessary to delete/rebuild all the index.dat files but I figured shotgun first snipers rifle later.

Obviously you will need to visit all the sites and re-enter your info to get new cookies etc after this.

Now it is early days as I have only ran 3 scans since doing this all within a 2 hour period but so far none of my logins have been deleted.

The reason I am posting this drivel with so little testing is to see if anyone else can also test using only one part of it to see what, if any, steps actually help the problem on different systems.

If the logins stop getting deleted then I was thinking of trying to re-enable whitelists to see if it comes back.

So, anyone else want to try any of this?


dr del

dr dl,

Thanks for your reply and efforts to get to resolve this.

I really don't believe a user should have to go through all of these steps to resolve this issue. Especially those of us who are not techies.

For those of you who feel comfortably making all of those adjustments to your PC, I'm sure your efforts will be rewarded.
But for me, if it's not a simple solution, or better yet, Lavasoft make the changes to Ad-Aware, I'm apprehensive about going through all of those steps and tinkering with my PC. Not because I am lazy, but because I know little about how to fix problems that develop from making changes to my apps.

Unfortuanately, I have to wait to reinstall Ad-Aware 2007 until this is worked out. For me this is a set-back because I rally like the app.

I will continue to read comments and suggestions on this thread hoping to find a solution.

Good Luck to all
TIA

Interesting finds, Dr del.

You see it had to be something or a setting on your system and I don't whether corrupt index or what. Mixing in other 3rd party security apps may also be a factor (some programs do the same thing and when a user sets 3 different protections doing all the same thing the results can be unpredictable). All I can tell you is that I could not reproduce this on 2 machines here.

I assume then the problem has been cleared up for you?

Hi,

Seems to be so far yes.

I know I had those whitelists in place when using the adaware se free version so the problem may simply be how the new service based version deals with any problems it encounters with permissions etc.

I was planning on waiting a week to make certain the problem is no longer affecting me then re-enabling the whitelists in zonealarm to see if that brings the problem back. But if anyone fancies testing that themselves I'd be gratefull.

If that doesn't fix it on its own then it may simply be that when adaware runs into the problems it corrupts the index dat.

Or, of course, the program may be totally innocent of all wrong doing and I already had a corrupted index dat under the se version and just didn't know it or see any ill effects.

Just to note I had not actually ran any scans using the third party apps that had the whitelists. Would it be possible to add a cookie handling section to ad-aware to create its own whitelist which could list all cookies not just trackers? It would be a handy feature for those of us who like to clean things till they squeak every now and again.

Interestingly I have also stopped having the "cannot delete......." messages - although they were always sporadic.

It would be nice to know which step had actually helped or if both were needed.


dr del

All of this is OK, but in my particular case, I do not have any other program on my computer that I know of ... and I am not a real techie so I may very well be wrong here ... that should be creating this issue. I have the Windows XP firewall, nothing else, and I have my Security tab in IE Options in IE6 set to Medium. I am using NOD32 antivirus. That's it. I was using all these programs before, and not one setting has changed on my computer. My computer is exactly as it was before, when I was using Ad-Aware SE and that program was working fine, except now that I've downloaded Ad-Aware 2007, when I run it it deletes all my auto-logins.

I hate to sound snippy, but some of us folks out here don't have the knowledge, or the time, or the inclination to try to troubleshoot these issues ourselves. We download a program that's supposed to do a job, we expect it to do the job. Ad-Aware SE was doing the job for me. Ad-Aware 2007 is not. And being that the only variable that has changed on my computer is Ad-Aware 2007 as opposed to Ad-Aware SE, circumstantial evidence leads me to believe that the problem is the software, not my computer. If I need to change some settings to make this work, then please tell me which settings I need to change. If I need to go ahead and upgrade to IE7, then I'll upgrade to IE7. If I need to switch to Vista, I'm not inclined to do that at the moment. Was this program designed for computers that had all the latest bells and whistles from Microsoft? Because some of us out here are not inclined to upgrade until all the kinks and bugs are worked out of things.

Bottom line, I'm about ready to say forget it and delete the program from my computer because as much as I've liked using Ad-Aware and it has done the job wonderfully for me over the years, the pain in the *** of it deleting autologins at 20 to 30 sites (on some of them I had to go through the trouble of retrieving the passwords because they had slipped my mind) every time I run the software makes it useless to me. I am currently using AVG on a trial basis and it's working fine ... and not deleting auto-logins ... to the point where unless something here changes ASAP, I'm going to buy it after the trial period.

Well, am to glad to hear you got it resolved anyway. I'll ask our Development team to take a look at this thread in case they can test it out and perhaps if they can reproduce the problem, make adjustments. The hard part is always finding out what is "breaking" our application. But perhaps you have stumbled across it

I'm not a developer so I can't say really. But thanks for posting all this info - it might help

I'm with you PRW. Please read my post above.
BTW: I'm using IE7 and still have this issue. I also have XP

I sure hope they fix the app. This has been going on too long.

Good Luck

I too am having the same problems described in this topic. Also, all my stored addresses in Mapquest are removed each time I run Ad Aware 2007 Free. I have tried everything including reinstalling. Please note that I have not made any changes or updates to my (XP)system, IE etc. The only change I have made is upgrading to Ad Ware 2007 free from the SE version (which I used with great success and ease for years). I only lose my saved log-ins when I run this program. I can no longer use this new version as I need to refer to the saved addresses in Mapquest on a regular basis. I am disappointed that there does not seem to be any fix for this problem. Wish I still had the SE version.

Hi
I am having the same sort of problem too. Adaware doesn't find tracking cookies very often, but lately when it does find and removes them, I too have been losing my auto logins. I am using IE 7 with XP Pro and security set to medium with 3rd party cookies blocked. On the last 2 occasions when the program did find a cookie, there was only 1 cookie found. I deleted that cookie and there went my auto logins including the one for my ISP to log into their web based email. I thought maybe it was the mediaplex cookie deletion that had done this, but the next time it happened, it was a different cookie that was found which I deleted. I can't recall now which cookie it was. I use Zone Alarm Pro, but I have the cookie control part turned off and the same thing with my other programs. I like to use these scanning programs as needed and not continuously running in the background. It's happened now with the program finding 2 different cookies, but 1 cookie at each scan on different days.

Hello,
i have the same problem and it is AD-Aware the problem
i save my password in explorer (Favourite networks) to go in ftp upon my different sites (and that's no cookies !!!)
and always i run ad-aware i leave my password
it is a long time people take over that problem !!!!


i make the test
i go in explorer (Favourite networks)
i set my password and say remember
i go out explorer
i go in explorer
i open the ftp adress and this ok
i run ad-aware
i go in explorer
i open the ftp adress and the password is lost

Hi,

Well last night the "unable to delete cookies" problem came back.

Does any dev have tips on finding out if its related to a corrupted index.dat? I will happily share any files etc if it helps.


dr del

Well I see this problem still hasn't been fixed. I ran Ad-Aware this afternoon and, sure enough, it deleted all my auto logins. So it's good bye Ad-Aware 2007 until such time as this has been addressed. Such a shame - SE was a great program.

Hello,
is there any lavasoft people who read these comments. That would be enough, time to correct this bug please !

I came back to Adaware after having used Spybot S&D for a while. Adware nailed a critical problem, but as with everyone else, it deleted ALL my signin cookies. Time to stop pointing fingers at every other program and face the fact Adaware has a bug in it that deletes innocent signin cookies. I had Adaware SE in the past and never had these problems. I was also, like many others, ready to pay for a better version of Adaware. But after reading this thread and seeing the lack of responsiveness from Adaware people, no way I'll spend the money. Time to start looking for an alternative program.
Adaware version is 2007 Free, Windows XP, Norton Anti-Virus.

Dep

Does anyone know if Lavasoft is aware of this problem? If so, why in the world havent't they done anything about it? It's not like this is a minor bug.
TIA

Does anyone know if anyone from Lavasoft even looks at this forum!? From the general lack of response, my guess is "no".

Well I gave up on Adaware and found a BETTER program with a lot of support. It's called Spyware Terminator. It's available here:

http://www.spywareterminator.com/

It is FREE and includes a realtime spyware blocker. I ran the scanner and it actually found some nasty trojans that Adaware had missed in it's scan. If Lavasoft ever gets it's act together, I MIGHT go back to it. But I doubt it. Adaware seems to have become "vaporware" as far as getting any support.

Dep

Hi,

Well in all fairness tracking (or other) cookies are fairly low on the list of things to worry about (to the company not myself ) - though , since I am a paranoid computer user, it is the only thing I actually have to worry about I'm worried we over-react and throw the baby out with the bathwater.

Trojans however are another matter and I would not expect ad-aware to miss them - have you confirmed their legitimscy with another anti-spyware or anti-virus utility?

Avg has just combined its anti-spyware with the anti-virus software without giving a seperate scan option which is seriously limiting as I actualy liked both but not the combination.

In an ideal world I would like someone from lavasoft to acknowledge or refute the problems we seem to be experiencing and at least think about trying to find a solution.

I feel we have provided enough users who have this problem to make it a legitimate bug report even if they cannot reproduce it on their machines. Once more I will make the offer to run any software they wish on my system to try and find a solution. I'm sorry calamity jane but I have looked in this forum and the general forum and if you think we are an isollated problem you are deluding yourself and every paying cusomer who seeks a solution.

The latest release works less effectively than the one it replaces on at least one level for several users.

Again I offer my computer as a test subject for whatever you wish me to try to resolve this. Repetition? yes it is - but I thought I'd be fair before calling you dismissive of problems and recomending no-one on earth give you money for an apparently borked program you seem unwilling to fix.

Saying you cannot replicate it while ignoring those willing to help solve it is frankly an ostritch maneuver and will only serve to spread bad reviwes of your product.

A happy user might tell 10 people - someone who feels his computer has been compromised will tell everyone he knows.

It has been a long while and I have jumped through a lot of hoops - I am trying to help but you have , on my system, broken a good program and I am running out of reasons not to shout the fact loud an proud.


dr del

Hello dr del,

Thanks for posting. No one here is dismissing the problem you and some of the others are having. It is simply that we cannot reproduce the problem and it isn't happening for everyone so we cannot pinpoint why it is happening on some machines and not others.

Tech support comes free with the paid verisons and I checked with them (Tech Support Team and they work with millions of users one on one so have seen most reported problems come through there). The only problems being reported in our Support Dept that are similar are due to having Tracksweep enabled and deleting everything. You have stated that is not the case with yours.

I'll ask the Support Team and the Development team to take a look here once more and see if they can determine what might diagnose the core problem causing this to happen.

The only thing I can think of at the moment is to possibly ask you to try the new beta of Ad-Aware 2008 (new version, new build) and see if the problem also continues with that one. It is due for final release in Mid May so is fairly complete. You can get it here:
http://www.lavasoft.com/support/securityce...pplications.php

And there is a separate forum for the Beta Ad-aware 2008 here:
http://beta.lavasoftsupport.com/forums/index.php?act=idx
(Its a separate registration process from this forum, but the username dr del is probably available)

It seems to be having less issues that the Ad-Aware 2007 and I would be curious as to if this problem you have is also present in the beta 2008.

Hello,

i see you are all taking about cookies but i think my problem is not there

for me , i toke over password from my ftp in windows explorer and i think it is not saved in cookies !!!

but, so i say before, i do test and i am sure the problem is ad-aware

Hello,

i try to subscribe to the beta testers but i cannot

i have a "existing" mail firstname--name@hotmail.com, then two (2) "-" between name and firstname and the program say i must introduce a valid mail "but it is a valid mail !!!!!"

Good grief!!! You haven't fixed Adaware 2007 and you want us to install a BETA of Adaware 2008?!?!?!?!?! I don't see that as any kind of solution. I am NOT going to be a beta tester for another program that is untested and an unknown quantity. FIX Adaware 2007 BEFORE steering us to a newer version. Besides, why would you already need Adaware 2008 if the 2007 version is working so well??? We've told you EXACTLY what our problem is . We aren't all making this problem up. We all LIKE the Adaware program. And we AREN'T going to buy any upgrades until the free version is fixed.

dr del: I confess I was pretty shocked to find that Adaware had missed a trojan on my comp after it being picked up by Spyware Terminator. The trojan that was picked up by Spyware Terminator is called VirusHeat. Also picked up were KnowItNow and Wild Tangent Installer, but those were just fragments. These were all detected and removed by Spyware Terminator AFTER I had used the most updated Adaware scan.

Dep

Hello??? Anyone from Lavasoft got any input? Or has Adaware 2007 turned into Abandonware 2007? Are you people working on a fix or still in finger-pointing mode?

So are you guys saying that both the free version as well as the paid version are deleting the logins?

Heck I'm need them to fix the free one first before I would even consider spening any money.

Very dissapointing.

No idea about the paid version. Not worth the risk to me and many others to pay for what may be a buggy version.

Hi

This is unbelievable. I'm about to go and get my money back AGAIN!! Bought the full version last year on the back of SE, found out it was broken badly got a refund! I just bought the full version AGAIN!! dont ask me why, its just as bad. Keeps deleting logins and just cant figure how to stop it!

Very poor!

Stephen

I wonder if the techs at Lavasoft really understand how big an issue this is and how significant it is to the people who are complaining. I mean, deleting logins pales in importance to spyware, adware, malware and trojans attacking your computer ... but I just counted and I have 18 sites that I have set up with automatic logins. Eighteen. That is a massive pain in the rear to re-do when they all get deleted ... and on a couple of them, I had to either reset or retrieve passwords and user names because they had been set up so long that I had forgotten how to get back into them when I was logged out. It's not a threat to my computer, but it's a royal pain in the rear to the point where, as I said in an earlier post, if I can find something that's 95 percent as effective as AdAware in rooting out the important stuff, but it doesn't delete my logins, I'll risk the five percent less protection. It's that significant a deal to me, even though it's not a threat to my computer.

I am wanting to upgrade from free to full-ride spyware protection, I've recently completed a trial run of AVG's full-ride protection, I now have just the free version enabled. It's only because I've been such a loyal user of AdAware that I'm waiting to see if they can get their act together on this issue before moving forward, but I'm not willing to wait forever.

My last response was to dr del and directly addressed to him not anyone else.

Yes we are aware of it and there have been numerous other threads and responses that most of you just now coming in haven't read (or even looked for). I'm going to just leave this thread open and if any new ones start up I'm going to merge them into this thread and encourage everyone to please go back to the page 1 start of this topic and follow those steps first.

The following is for everyone else. We are not able to reproduce this error and therefore, cannot "fix" it if we can't find out what it is causing it. It is not happening on all computers but yes, it is apparently happening on some and we don't know why. However, the Beta 2008 does not seem to have the same problem is why I was suggesting (to dr del because he asked for any suggestion/experimental) to try that and see if it is resolved in that version. When the Final 2008 version is released mid-May, we will be phasing out the 2007 version.

If you are one of the ones experiencing this problem, please go back to the beginning of the thread here (page 1) and follow the suggestions for fixing your Tracksweep and replacing settings file also. That may resolve the problem as that is the only thing that we have found that could be causing it possibly due to a corrupted setting file or not knowing how to use Tracksweep. I suspect it may also be due a 3rd party software similar to the "immunize" feature of Spybot and/or SpywareBlaster (?) being implemented by users who are also using other scanners or security programs, although I cannot reproduce the problem at all with any settings or even with the "immunize" in those. This is not a "pointing fingers" at the other products, it is simply trying to find what is causing this behavior in Ad-Aware and if it is found, we can fix the problem once we know what causes it. Right now we do not know.

If you have gone through the steps in the beginning of this thread and you still get the error, it would help to know the following if you would like us to continue to try to find out why it is happening on some machines but not others.
1. Operating system and service pack #
2. Browser and version
3. Other security programs that are running concurrently
4. Other security settings you are using in your browser (blocking popups? Blocking cookies? etc).
5. Please state if you did already
a. Make sure that all settings for Tracksweep are turned OFF
b. Delete the settings.aaw file and close the program. Then reopen it and choose all settings again since they will have to be reset. (The 2008 version has a button that will do that for you and may be why it appears to be fixed in that version)

IF we can reproduce the problem, we can then determine a fix. This problem is not specific to the paid or free versions as we see this being reported in both.