Hi,

I paid for a year of AdAware 2007, my computer crashed and I lost all my info.

I need to retrieve my log in name and password.

I had to re-register with a new log in / password just to get here.

Please direct me to a site, email address or link to get my paid information.

Thanks,

Greg Smith

Hi saint01,

Please go to the Support Center Log-in Page

Click on the "Have you forgotten your password?" link down at the bottom of the page - in the next window enter your email address (the one that you registered with) and your Support password will be sent to you.

Regards,

Spike

Spike,

do you have any employees who can read????

my issue is that I DO NOT HAVE AND CANNOT RETRIEVE my paid subscription
log in / password due to a crash.

please create a new password for my email address so I can use what is left of what I paid for.......you should know that I
cannot create a new password if I cannot log in with the missing information.

> From: xxxxxxx@lavasoft.com
Subject: Lavasoft Auto reply

Welcome to Lavasoft!

This is an automatic reply to confirm that your support request has been received.

The Lavasoft Support Team will respond to your request as soon as possible.

Customer support for Ad-Aware 2007 Free and Ad-Aware SE Personal is only available at http://www.lavasoft.com/support/supportforums/

We kindly ask that you include all correspondence with your e-mail replies.

Best Regards,
The Lavasoft Support Team

> ----- Original Message -----=20
> From: xxxxxxx@lavasoft.com=20
> To: saint01@comcast.net=20
> Sent: Thursday, January 17, 2008 9:00 AM
> Subject: Re: [Fwd: Error on the forums]
>
> Thank you for your email
>
> This post will answer your problem:
>
> http://www.lavasoftsupport.com/index.php?showtopic=3D15293
>
> Regards,
> Lavasoft Support
>
> Webmaster wrote:=20
>
> -------------------------------------------------------------------------=
>
> Subject: Error on the forums=20
> From: "Greg Smith" <xxxxxxx@comcast.net>=20
> Date: Wed, 16 Jan 2008 18:40:37 -0500=20
> To: <xxxxxxx@lavasoftsupport.com>=20
> To: <xxxxxxx@lavasoftsupport.com>=20
>
> the only error is that my computer crashed and I lost ALL my =
> information for my 1 year paid subscription.
>
> I cannot log in because all my info is on my old crashed computer, =
> why the hell would any company treat their paid customers this way, you =
> need a support chat or an email setup for log in info.
>
> I will definitely NOT be renewing my subscription when it runs out.
> Greg Smith
> xxxxxxx@comcast.net=20
>
> --=20
>
> You know and trust Lavasoft for our pioneer anti-spyware, Ad-Aware. =
> Check
> out our newest security products designed to keeping prying eyes away =
> from
> your private information:
>
> Lavasoft Privacy Toolbox
> Lavasoft File Shredder
> Lavasoft Digital Lock - File Encryptor
>
> Available Now!
>

Hi saint01,

1)
If you look at the log-in page for the Support Center (the link that I posted above), there is a "forgotten password" link - enter your email address and your Support password is emailed to you giving access to your account.

2)
If you bought online through element5, you can login to their Customer Care Center (again, there is a "forgotten password" link) where you can retrieve all of your purchase details.

3)
The purchase emails recommend that you print out all of your purchase info/emails, etc - precisely for this kind of situation...

If you should encounter any difficulties with either of the first 2 links above, please post back.

Regards,

Spike