Yemmy
Nov 20 2007, 08:47 PM
Hi - I'm trying to update the defenitions file for the free version of Ad-Aware 2007 and keep receiving the error message: 'SSL download failed, run web update' whenever I try to run the web update I get the same messge! Can anyone tell me how I can get the updates to work properly?
SpySentinel
Nov 20 2007, 09:04 PM
Welcome to the Lavasoft Support Forum
The Error message "SSL download failed" is caused by Ad-Aware 2007 not getting access to the Internet.
First of all, make sure that your system is connected to the Internet.
If you are using a proxy server, make sure to configure the Ad-Aware WebUpdate settings. In Ad-Aware 2007->WebUpdate->Proxy settings.
Save the new settings and try a webupdate again.
If you still have problems, try this:
* Turn off all security software like Firewalls (check your router firewall as well) and any Antivirus programs.
* Restart Ad-Aware and try to do a webupdate if you haven't activated the automatic update.
If you do not get an error message, configure your security software to grant Ad-Aware 2007 network access, before turning them on again.
Regards,
SpySentinel
Ad-Aware 2007 Beta Team