Hi,
My scan gets stuck in scanning in archives and will not complete a scan. I've unchecked deep scan in archives and still it's stuck. Please help. Running Windows XP Media Center Edition, Service Pack 2, Trend Micro PC-Cillin Internet security 2007.
Thanks,
Kim
Full Version: Scan Sticks In Archives
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > AAW 2007 Resolved /Inactive Issues
My scan gets stuck in the archives and will not complete. I have since uninstalled Ad-aware 2007 and reinstalled Ad-aware SE which works fine. Can someone please help me since I know the Se version will end soon! I'm running Windows Xp Media Center edition, service pack 2, trend micro pc-cillin internet security 2007.Thanks,
Kim
Hi Kim,
I've merged your topics into one here so we can keep up.
Since you have uninstalled Ad-Aware 2007 it makes it difficult to troubleshoot, however, depending on how long ago that happened do you remember what version you were using and had you updated it via webupdate since July 6,2007 (update 7.0.1.5 or later)? I'm asking about that date because a program update came out that day to fix that known bug affecting scanning of archives
See here:
http://www.lavasoftsupport.com/index.php?showtopic=9870
and scroll down to LS Tobias post of:
Software Update 7.0.1.5 July 6th, 2007
I've merged your topics into one here so we can keep up.
Since you have uninstalled Ad-Aware 2007 it makes it difficult to troubleshoot, however, depending on how long ago that happened do you remember what version you were using and had you updated it via webupdate since July 6,2007 (update 7.0.1.5 or later)? I'm asking about that date because a program update came out that day to fix that known bug affecting scanning of archives
See here:
http://www.lavasoftsupport.com/index.php?showtopic=9870
and scroll down to LS Tobias post of:
Software Update 7.0.1.5 July 6th, 2007
QUOTE(LS CalamityJane @ Oct 27 2007, 02:34 PM) 
Hi Kim,
I've merged your topics into one here so we can keep up.
Since you have uninstalled Ad-Aware 2007 it makes it difficult to troubleshoot, however, depending on how long ago that happened do you remember what version you were using and had you updated it via webupdate since July 6,2007 (update 7.0.1.5 or later)? I'm asking about that date because a program update came out that day to fix that known bug affecting scanning of archives
See here:
http://www.lavasoftsupport.com/index.php?showtopic=9870
and scroll down to LS Tobias post of:
Software Update 7.0.1.5 July 6th, 2007
I've merged your topics into one here so we can keep up.
Since you have uninstalled Ad-Aware 2007 it makes it difficult to troubleshoot, however, depending on how long ago that happened do you remember what version you were using and had you updated it via webupdate since July 6,2007 (update 7.0.1.5 or later)? I'm asking about that date because a program update came out that day to fix that known bug affecting scanning of archives
See here:
http://www.lavasoftsupport.com/index.php?showtopic=9870
and scroll down to LS Tobias post of:
Software Update 7.0.1.5 July 6th, 2007
Yes, I had updated it as late as September, so yes, that update was installed.
Kim
Ok
I just can't troubleshoot further though if you aren't running it at present. If you do re-install 2007 after SE expires and still experience problems, do let us know here. I'm running the exact same operating system here and no problems so it might be something specific on your machine.
I just can't troubleshoot further though if you aren't running it at present. If you do re-install 2007 after SE expires and still experience problems, do let us know here. I'm running the exact same operating system here and no problems so it might be something specific on your machine.
QUOTE(LS CalamityJane @ Oct 31 2007, 10:28 PM)
Ok
I just can't troubleshoot further though if you aren't running it at present. If you do re-install 2007 after SE expires and still experience problems, do let us know here. I'm running the exact same operating system here and no problems so it might be something specific on your machine.
I just can't troubleshoot further though if you aren't running it at present. If you do re-install 2007 after SE expires and still experience problems, do let us know here. I'm running the exact same operating system here and no problems so it might be something specific on your machine.
Do you want me to reinstall 2007 and see what happens? I don't mind, if it will help.
Kim
Sure! 
Be sure to get the program updates for it before scanning though. There should be a number of them that it will need to get up to date on the latest - and those will be different from the Definition updates which it will also try to fetch. You may need to close the program (or maybe even reboot) then open it again for a new scan with all the updates.
I just ran mine to update and had some waiting for me. Updated, rebooted (not sure that was needed), then I scanned and while it hesitated a bit on some archives (probably due to their size), I didn't get an error or a permanent hang. (XP Media Center also SP2)
Be sure to get the program updates for it before scanning though. There should be a number of them that it will need to get up to date on the latest - and those will be different from the Definition updates which it will also try to fetch. You may need to close the program (or maybe even reboot) then open it again for a new scan with all the updates.
I just ran mine to update and had some waiting for me. Updated, rebooted (not sure that was needed), then I scanned and while it hesitated a bit on some archives (probably due to their size), I didn't get an error or a permanent hang. (XP Media Center also SP2)
QUOTE(LS CalamityJane @ Nov 1 2007, 11:00 AM)
Sure!
Be sure to get the program updates for it before scanning though. There should be a number of them that it will need to get up to date on the latest - and those will be different from the Definition updates which it will also try to fetch. You may need to close the program (or maybe even reboot) then open it again for a new scan with all the updates.
I just ran mine to update and had some waiting for me. Updated, rebooted (not sure that was needed), then I scanned and while it hesitated a bit on some archives (probably due to their size), I didn't get an error or a permanent hang. (XP Media Center also SP2)
Be sure to get the program updates for it before scanning though. There should be a number of them that it will need to get up to date on the latest - and those will be different from the Definition updates which it will also try to fetch. You may need to close the program (or maybe even reboot) then open it again for a new scan with all the updates.
I just ran mine to update and had some waiting for me. Updated, rebooted (not sure that was needed), then I scanned and while it hesitated a bit on some archives (probably due to their size), I didn't get an error or a permanent hang. (XP Media Center also SP2)
Okay, I will uninstall SE and reinstall 2007 and update it first and let you know what happens.
Thanks,
Kim
Ok, let us know how you make out
QUOTE(LS CalamityJane @ Nov 1 2007, 01:45 PM)
Ok, let us know how you make out
Hi,
I ran the first scan just fine, it's usually the scans after the first one that won't complete. So far, so good. Will let you know after the second one finishes.
Kim
Thanks. Hoping the second one goes well also
QUOTE(LS CalamityJane @ Nov 1 2007, 01:54 PM)
Thanks. Hoping the second one goes well also
Hi Calamity Jane,The second did just fine! I'm going to restart my computer and try one more time, but I think whatever was hanging it up before must have been fixed.
Thanks,
Kim
Oh good, glad to hear it
I'll leave this open a bit then, to see if you have any further issues
I'll leave this open a bit then, to see if you have any further issues
QUOTE(LS CalamityJane @ Nov 1 2007, 02:52 PM)
Oh good, glad to hear it
I'll leave this open a bit then, to see if you have any further issues
I'll leave this open a bit then, to see if you have any further issues
Hi Calamity Jane,I restarted my computer and ran another scan, it's working just fine!!!!
Thanks again!
Kim
Super! Thanks for letting us know.
Since the issues appears to be resolved, I'll go ahead and archive this topic in the *Resolved* section (read only).
If you should have any further issues, please feel free to start a new topic
Since the issues appears to be resolved, I'll go ahead and archive this topic in the *Resolved* section (read only).
If you should have any further issues, please feel free to start a new topic
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