I am running Windows 2000 Professional. Every time I start Ad-Aware 2007 from the quick launch bar I get this message: Core Engine
Core Engine Busy

Suggested Action
0

Then I click OK and get either a Scanner Error 5001 or Scanner Error 5002 when starting a smart scan or full scan accompanied by the message: Description:Can't start smart scan or full scan, scanner is busy!

I have uninstalled and reinstalled the software 3 times and this has not changed anything.

How do I resolve this issue?

Hi bmphill,

The "Error 5000 - Scanner is busy" usually relates to having "Update Definition files at startup" selected under "Settings > Auto Scans > Safety". You are trying to start a scan whilst the program is still checking for updates, hence the "busy" message.

You could try de-selecting the above option and instead, on the same Settings tab, choose "Update Definitions before scanning" - please let us know if that solves this particular problem.

Alternatively, wait a while after opening AAW 2007 before trying to start a scan, should you wish to retain the "Update at Startup" option.

Regards,

Spike

Spike,

Thank you for the reply. However, the "Update Definition Files at Startup" was not selected nor was the "Update Definitions Before Scanning." I used the "Reset Settings" back to default with still no resolution.

Any other suggestions?

Thank you