I'm posting this on behalf of a friend who's got a seriously compromised system that I'm doing my best to get in semi-working order. She bought a Samsung laptop two years ago in Russia while visiting her family and it turns out now that I've tried to install SP2 that they sold her a bootleg copy of Windows XP. She can't afford to replace the OS or the computer, and isn't very computer-literate, so her system has been vulnerable for quite a while and she doesn't know how to do much else besides run AdAware and Spybot and the other programs I've told her about from time to time and hope for the best. Worst of all, we can't even do a clean reinstall because her CD drive isn't working.
I've been trying to figure out how I can at least get her computer to function well enough for her to check her email and IMs and use her accounting software, and I think the best I can do is get Zeno off her system. She gets enormous numbers of full-screen popups, some of which literally can't be closed (clicking the x only produces a beep), and she uses Internet Explorer because it actually generates less popups than Firefox somehow. In fact, when I did install FF, it popped up browser windows even when the program was fully closed! Looking through what Adaware can find and consulting whatever resources I can find on spyware and adware, I think the source of the constant popups is Zeno Adware possibly combined with a Startpage trojan that AVG keeps finding on her system (except archived, so AVG can't get at it). I think if I can kill Zeno, then get rid of IE and have her use Firefox from then on (does Startpage affect Firefox as well?) I can at least make it so Magi can use the internet without much fuss, but all the information I can find about Zeno--including one I found on this forum--involves using HijackThis to root it out and I don't know enough about the files that can and can't be "fixed" to do so.
Here's the log I just generated with HT. mwinlqez.exe certainly looks suspicious to me, but like I said I'm not knowledgeable enough to be confident in that judgement.
Magi will be using this account too, and if she does, I ask that you be patient with her, because she's very intelligent and a quick thinker but not very computer literate at all. From the other thread I looked through I noticed that the admin was extremely polite and helpful so I have high hopes that we'll be able to solve this problem (or at least alleviate it somewhat) together.
Logfile of HijackThis v1.99.1
Scan saved at 8:34:10 PM, on 6/23/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\eAcceleration\Station\station.exe
C:\Program Files\QuickTime\qttask.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Common Files\ARS Company\Agent\Agent.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TClock\TClock.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe,rbdcifr.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [Microsoft--Updates] sxvhost.exe
O4 - HKLM\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -k
O4 - HKLM\..\Run: [sginst] C:\PROGRA~1\ACCELE~1\SCRIPT~1\sginst.exe /upd
O4 - HKLM\..\Run: [dguard] C:\PROGRA~1\ACCELE~1\DOWNLO~1\dguard.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b Startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [defender] C:\\dfndra.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrd.exe
O4 - HKLM\..\Run: [newname] C:\\nwnm.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] C:\Program Files\webHancer\Programs\whsurvey.exe
O4 - HKLM\..\Run: [pnjlxx] C:\WINDOWS\System32\qvftxa.exe reg_run
O4 - HKLM\..\Run: [w015ccee.dll] RUNDLL32.EXE w015ccee.dll,I2 0016bba70015ccee
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
O4 - HKLM\..\Run: [BrowserUpdateSched] C:\WINDOWS\system32\mwinlqez.exe GID003
O4 - HKLM\..\RunServices: [Microsoft--Updates] sxvhost.exe
O4 - HKLM\..\RunServices: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [AMP Agent] C:\Program Files\Common Files\ARS Company\Agent\Agent.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe
O4 - HKCU\..\Run: [uzqq] C:\Program Files\Common Files\uzqq\uzqqm.exe
O4 - HKCU\..\Run: [mkpmy] C:\WINDOWS\System32\qvftxa.exe reg_run
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\mwinlqez.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll (file missing)
O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} - ms-its:mhtml:file://c:\nesuned.mht!http://adgate.info/zscript/dra.chm::/3138302D2D2D.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by1fd.bay1.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1148233555593
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1148233537937
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O20 - Winlogon Notify: Reliability - C:\WINDOWS\system32\l0j80a1ued.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Network Client (nwclntmon) - Unknown owner - C:\WINDOWS\system32\netmon.exe (file missing)