I loved my free Ad-Aware 2007, but unfortunatley to add my new email security program, it tells me I must remove all prior firewalls, anti-virus, etc programs. When I tried to remove Ad-Aware 2007 (free) it will not remove and says 'fatal error 1720' 'Problem with Windows Installer package. A script required for this install to complete could not be run. Contact support personnel or package vendors. Fatal error during installation'. I tried to remove using my Windows Add/Remove and also just by using the 'uninstall' under the Ad-Adware path. I get the same error message and prevents the uninstall from taking place.

Hello LadyDi,

Please see this AAW 2007 FAQ: How do I resolve the "Error 1722" problem?

The FAQ begins: "This problem relates to the MSI installer from Microsoft; it is associated with either an outdated or corrupt Windows Installer or with permission for Windows Script Hosting (WSH)'

Regards,

Spike

Spike,
I have an 'Error 1720', not an 'Error 1722'. It's when I'm tryint to uninstall, it won't let me uninstall. I just installed the free Ad-Aware about 2 months ago. Any other suggestions?

Hello LadyDi,


Perhaps I could have been a little clearer and said that the FAQ, although worded from an installation perspective, also applies to problems with uninstalling which relate to issues with the WSH (ie:Windows Script Hosting), which was the wording contained in your error message.

There have been quite a few Topics on this particular subject, where success has been achieved by following these steps (click on "Search" in the top right of the forum and type in +error +1720 +uninstall - there are over a page of Topics listed).

Here are the suggested steps - it may take only one of them, or all of them, to help you on your way:

1) Stopping the Service

• Go to the start menu, click 'Run...' and type 'services.msc'
• In the services window, locate 'Ad-Aware 2007 Service', select it and click 'Stop'
• When the service is stopped, try to uninstall again

2) Updating Windows Script Hosting

If you still receive the 1720 error, please go to the Windows Script page, download and (re)install the Windows Script. Then try uninstalling again.

3) Windows Installer Cleanup Utility

If you still can't uninstall try downloading the Windows Installer Cleanup Utility from here and run that.
In the list of programs detected by the WICU, locate AAW 2007 and select it, then click on "Remove".

Please post back with how you get on.

Regards,

Spike