On occasions, Ad-Aware may become unresponsive during a scan. This could be due to a "sticky" malware, or a conflict with other security applications using guarded processes.

If you Ad-Aware is hanging during a scan, you may wish to try these steps:-

• Open Ad-Aware
  
• Click on Settings (The cogwheel icon)
  
• Choose "Tweak -> Scanning Engine"
  
• Deselect the "Unload recognised modules during scan" option
  
• Perform an Ad-Aware Scan