Hi Lavasoft Support,
I have a problem that does not want to resolve.
My Ad-Aware' se Personal - will not complet a deep scan. This problem has been going on for several months and I decided there must be a way to sort this problem out - hence making contact with you.
The deep scan always gets 'stuck' at the same place - C:\Program Files\Microsoft Office\Templates1033. At this point there are 60 new critical objects - 60 Files Identified as requiring attention.
I cannot delete these critical items mid way through the scan and can only cancel the process.
Is there anything that I may be able to do to solve this issue? and conmplete the scan and deal with the critical items the program highlights.
hope you can help with my problem.
Cheers
Sandie
Full Version: Deep Scan Stuck - Ad-aware'se Personal
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Resolved/Inactive General Support Issues
Hi Sandie,
Here is a list of possible fixes for AAW SE 1.06 scan freezes prepared by LS CalamityJane some time ago:
I personally would try the FAQ steps recommended first:
After that, the "Safe Mode" option, then the "/full +procnuke" for your version of AAW SE 1.06 - if none of these work, then go through the other steps.
Post back and let us know how you get on.
Regards
Spike
NB: This is not "Lavasoft Support" - that is available here for Licensed AAW users. This is a user-community, peer-support forum with volunteers like myself offering assistance where we can
Here is a list of possible fixes for AAW SE 1.06 scan freezes prepared by LS CalamityJane some time ago:
QUOTE
Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.
If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.
Ewido free online scanner
http://www.ewido.net/en/onlinescan/
Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com
Panda's Active Scan
http://www.pandasoftware.com/products/activescan.htm
................
If that doesn't solve the Adaware problem, here is my list of things to try
First, do a disk cleanup to clear the browser cache and other unnecessary files.
Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.
Temporary Files
Temporary Internet Files
Recycle Bin
If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.
From the Ad-Aware FAQ
Q: Ad-Aware freezes while performing a scan.
A: There are a number of possible reasons behind this problem. To correct:
* First, update to Build 1.06 and download the latest definition file if you have not done so.
* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check" or “Scan Disk" depending on your Windows version. Try scanning in safe mode.
* Third, start Ad-Aware scan from the Windows command line. Do as follows:
o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep
o Click “OK".
o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start", then “Full System Scan". Click “Next", then “OK".
o When the scan is complete, select “Next". In the “Scanning Results" window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next", then OK".
* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel" on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.
If still no joy, try these steps:
Ad-Aware Freezing Issue
http://www.lavasoftsupport.com/index.php?s...amp;hl=Freezing
One other observation is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.
To temporarily disable SpySweeper:
Open it click >Options over to the left then >Program Options >Uncheck "load at windows startup".
Over to the left click "shields" and uncheck all there.
Uncheck "home page shield".
Uncheck "automatically restore default without notification".
Reboot your computer and try scanning again with Adaware.
If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.
Ewido free online scanner
http://www.ewido.net/en/onlinescan/
Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com
Panda's Active Scan
http://www.pandasoftware.com/products/activescan.htm
................
If that doesn't solve the Adaware problem, here is my list of things to try
First, do a disk cleanup to clear the browser cache and other unnecessary files.
Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.
Temporary Files
Temporary Internet Files
Recycle Bin
If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.
From the Ad-Aware FAQ
Q: Ad-Aware freezes while performing a scan.
A: There are a number of possible reasons behind this problem. To correct:
* First, update to Build 1.06 and download the latest definition file if you have not done so.
* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check" or “Scan Disk" depending on your Windows version. Try scanning in safe mode.
* Third, start Ad-Aware scan from the Windows command line. Do as follows:
o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep
o Click “OK".
o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start", then “Full System Scan". Click “Next", then “OK".
o When the scan is complete, select “Next". In the “Scanning Results" window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next", then OK".
* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel" on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.
If still no joy, try these steps:
Ad-Aware Freezing Issue
http://www.lavasoftsupport.com/index.php?s...amp;hl=Freezing
One other observation is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.
To temporarily disable SpySweeper:
Open it click >Options over to the left then >Program Options >Uncheck "load at windows startup".
Over to the left click "shields" and uncheck all there.
Uncheck "home page shield".
Uncheck "automatically restore default without notification".
Reboot your computer and try scanning again with Adaware.
I personally would try the FAQ steps recommended first:
QUOTE
If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel" on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.
After that, the "Safe Mode" option, then the "/full +procnuke" for your version of AAW SE 1.06 - if none of these work, then go through the other steps.
Post back and let us know how you get on.
Regards
Spike
NB: This is not "Lavasoft Support" - that is available here for Licensed AAW users. This is a user-community, peer-support forum with volunteers like myself offering assistance where we can
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