In an other part of the forum I was putting the same question.
Because Support didn't answer most of the time, I try it this way.

Am I the one and only one member having this problem (see attachment Appendix A):
It still not possible to execute “Webupdate” without eliminating temporary my Norton firewall
If not eliminated I receive this error message:

Click to view attachment
In my opinion the program file in Norton Security is set as it should be to allow all Adaware transactions.
Those three are indicated as” access allowed” in my firewall programs:

Lavasoft Adaware
LavaSoft Updatemanager (= lsupdatemanager.exe)
Adaware2007 ( Ad-Aware2007.exe )

So, I closed my Norton firewall and at two times I got a so called "update".
I can see that the update bar is advancing but I don't know if Adware is really updated...
Why ? Because the "Last Update date" is not changing and stays at 05/07/2007, same time:

Click to view attachment
Is this also normal ? Or has this date to change if an update was executed ?

I have the impression that the new Ad-2007 is not really working as it should be...I didn't had those troubles with my Adaware SE Plus...

While I'm writing this I tried again to start "Update" (in the meantime Norton firewall is again ON) and now I get again the same error screen but this time with a "message"... and this will not disappear till I close AD-2007...
So...please wait...I'm still waiting, nothing is happening...

Click to view attachment

Another problem...can support, please, have a look at this or pay me back my subscription.

Thanks.

Hello,

No need to start a new topic with each question. Your existing thread is here:
http://www.lavasoftsupport.com/index.php?showtopic=10615

I merged them all together so that anyone following it can keep up

FYI - the support team doesn't monitor these forums. If you are a paid user you need to log in to the Support Center
http://www.lavasoft.com/support/supportcenter/
to correspond directly with them regarding any problems.

I'll close this topic and ask that you keep all replies and questions in the thread already started and linked above. I believe you already had some replies specifying that you need to allow your Norton firewall permissions for Ad-Aware to connect for the webupdate.