Hello, I have bought Adaware in 2001 & in 2005 i have changed my email, from that time i have never received the login/password to logon on the New Members aria, The first email i send was on changeemailaddress@lavasoft.com i told them the same story above, after one week waiting i didn't receive reply, then i decide to email them again using: generalsupport@lavasoft.com with the same question & they replied that they reset the password for me & they asked me to check the email address which i have registered ad-aware (which is no longer working)

I send another email (third one) & told them again that the old email is not working & i need the new password to be send to the new email address... & they replied this answer

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Dear Customer

Thank you for your email.

You can update your personal profile by logging in to the Support Center http://www.lavasoft.com/support/supportcenter/

Use your registered email address and the password that you received with the email confirmation of your purchase/registration.

You can receive a password reminder here; http://www.lavasoft.com/support/supportcen...st_password.php



When logged in, click 'Personal Info' under 'Support Center' in the menu to the left.
Click any of the 'Edit' links to the right of your personal credentials.
Change the credentials of your choice and click 'Submit'.
Your personal profile will now be updated.

Note: if you change your email address you will have to use that to log in when returning to the Support Center in the future.

Changing password:

When logged in, click 'Change Password' under 'Support Center' in the menu to the left.
Enter your old password, then type your new password twice, once in each field provided.
Click 'Submit'.

Kind Regards,

Lavasoft Support Team

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I told them several times that the old email address is no longer working, Now i send them another email with this question

Hello

Thank you for reply
Sir please try to understand my question before sending another reply... this is the forth email i am
sending

I have bought Adaware in 2001 & in 2005 i have changed my email, from that time i have never received the login/password to logon on the New Members aria, Can you please send me the login information & changed my email address to *NEW EMAIL ADDRESS HERE*?

Please don't tell me to logon to the members aria because i don't know my password & the email used to buy adaware is no longer working

Also Please change my email address to *NEW EMAIL ADDRESS HERE* & send me the new password here

Thank you

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I am being clear?? My English is not very good but i explain clearly what i need... Its been a week since i send that email & i didn't receive reply, yesterday i resend that email.. still no reply

I do believe they identify you from that old e-mail.
You don't have to log in FROM that address, but you have to ENTER that address and password.

The Problem is that i don't know my password because they never gave it to me, They probably send it to the old email address which its no longer working

OR they may not have originally sent you a login and password. If you bought the original software in 2001, when I bought it, they didn't have the support center set up the way they do now. They didn't give us logins to the support center when we purchased the software.
The only place I could log into was an Element 5 Customer Care Center. They never could understand that I HAD NO original login to the Support Center.
I had to set up an entirely new account and re-purchase the software.

That's what I have, a sign in to Element5 (purchased in '02), cannot get new version. Hoping someone will straighten out this mess at some point!

Unbelievable, after sending 5 emails & told them hundred times that my old email address is not working ones again they replied with the answer below:

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Dear Customer

Thank you for your email.

If you are experiencing problems with logging in at the Support Center, please follow these instructions.

Retrieve a new password by entering the email address used at time of purchase in the textfield on this page. http://www.lavasoft.com/support/supportcen...st_password.php
Click 'Submit'

An email containing your new login credentials will be sent to theemail address used.
Note: the 'password reminder' notification emailmay be filtered as spam.
Please, check your spambox.

You can log in to the Support Center here: http://www.lavasoft.com/support/supportcenter/

Use your registered email address and the password that you havereceived.
Note: You must use the email address used at time of purchase.

To download our software, log in, go to Resources->ProductDownloads' in the menuto theleft.
That will take you to the download links you require.
Click the link and save it to your hard drive.

If you still have problems after completing the above, please respond to this email and describe your problem in detail.

Kind Regards,

Lavasoft Support Team

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Are they joking or trying to make fun of me?? because i don't believe this, Now i send another email if they replied with the same answer i will reply with offensive language

after 5 emails they finally changed my email address.. however when i lookup for license to Adaware 2007 i notice that its not yet available, they said we are currently in the process of transferring valid Ad-Aware SE licenses to our new licensing system, and will have the Ad-Aware 2007 update available shortly, lets see how long this is going to take...

Still waiting for an answer. Maybe next year??
Always get that same response. If they would put me in by hand maybe I could get in....