Full Version: No Go For Pro :(
Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Ad-Aware SE Resolved/Inactive Issues
I was going to renew my license for SE Pro and I cannot even do that. I login to support, go to renew and it takes me back to support login screen, over and over again. I cannot Upgrade to the new version because it says I am not elegable. I guess the only option I have is to purchase the new one, which to me is just bs. Any suggestions? Thanks
Hi Scag Master*,
Are you talking about this page, under the "Customer E-store > License Renewals" (click on image to view full size):
Click to view attachment
Give it 12 hours (there is a lot of pressure on the servers at the moment), then try again.
If you still have problems, please post back (and no, please don't re-purchase - we can sort this out and get your existing license renewed at a cheaper cost
)
Regards,
Spike
QUOTE
I was going to renew my license for SE Pro and I cannot even do that. I login to support, go to renew and it takes me back to support login screen
Are you talking about this page, under the "Customer E-store > License Renewals" (click on image to view full size):
Click to view attachment
Give it 12 hours (there is a lot of pressure on the servers at the moment), then try again.
If you still have problems, please post back (and no, please don't re-purchase - we can sort this out and get your existing license renewed at a cheaper cost
)Regards,
Spike
Well to no avail, I still haven't been able to renew. 
Hi Scag Master*,
Regards,
Spike
QUOTE
This new info on the Support Center Log-In page may explain your problems:
Customers with an existing Ad-Aware SE license will be able to update their software to Ad-Aware 2007 through the Support Center. We are currently in the process of transferring valid Ad-Aware SE licenses to our new licensing system, and will have the Ad-Aware 2007 update available shortly.
IMPORTANT! Please note that all license updates to 2007 will be automatically extended to cover the delay.
Customers with an existing Ad-Aware SE license will be able to update their software to Ad-Aware 2007 through the Support Center. We are currently in the process of transferring valid Ad-Aware SE licenses to our new licensing system, and will have the Ad-Aware 2007 update available shortly.
IMPORTANT! Please note that all license updates to 2007 will be automatically extended to cover the delay.
Regards,
Spike
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