Hi Schwartinski,
Your license that was provided with your purchase specifies that you are entitled to a refund within 14 days of purchase if you wish to request one - log-in to the Support Center here:
http://www.lavasoft.com/support/supportcenter/ to make your request for a refund.
The subject of Vista compatability was clearly stated in this Topic posted in the
Lavasoft Support Forums > Lavasoft - Announcements > Ad-Aware 2007 > Vista Compatible? section of the forum on Apr 24 2007:
QUOTE
We regularly receive inquiries now about Vista compatibility for the soon-to-be-released Ad-Aware 2007 product, and we’ve even said in previous announcements that the new product would be compatible when released. We know that computer users everywhere have already begun the transition to the new Windows operating system and we have every intention of delivering a new product in 2007 that is Vista compatible.
However, we’ve just recently discovered a technical glitch required for Ad-Aware 2007 to fully operate with Vista, and in order to meet the launch date that we committed for our worldwide customers and to completely comply with Microsoft’s requirements for the Vista program, the product will not be Vista compatible immediately when launched in June. Nevertheless, the new Ad-Aware 2007 product has been built with the capability to immediately distribute version updates and patches (something that was not possible with the SE versions) and all Ad-Aware users with a valid license will immediately receive the Vista compatible update when the issues are resolved this fall.
We know that Vista compatibility is an important issue for many of our customers, and rest assured that it is at the forefront of our development efforts with the Ad-Aware 2007 product.
Regards,
Michael Helander
Director, Communications & PR
Lavasoft
Also, in the
June 2007 Newsletter, Lavasoft News, (Jun 6 2007) the timetable is also clearly stated:
QUOTE
Ad-Aware 2007 Premiere
...While Ad-Aware 2007 will not be Vista compatible right away, a Vista compatible version (32-bit) will be released at the end of August, and all Ad-Aware users with a valid license will immediately receive the Vista compatible version update upon its release.
@ Dr. TekQUOTE
It would seem that you guys really dropped the ball on this release.
If you check my avatar, you will see that I am a
volunteer here on the furum, not an LS staff member. As such, I have had neither input nor fore-knowledge of any release dates, Vista-compliant or otherwise.
For those wishing to vent, but who do not have an actual request for assistance, this Topic has been set up:
Rants Go HereQUOTE
If you have rant, this is the topic to post in. Please do not post new topics in the Support forum as it is getting cluttered with non-support topics which is distracting from those trying to assist other users.
If you are not happy with a feature and wish to rant only and don't need support, you may post in this thread provided you keep your replies reasonably within bounds of our Terms of Service for the Support forums posting rules.
If you DO have a legitimate support question and need assistance, please post a new topic in the forum.
Regards,
Spike