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Lavasoft Support Forums > Archived Topics > Archives: Resolved/Inactive Topics > Lavasoft Personal Firewall - Resolved/Inactive Issues
Spatty
I bought Norton Anti-Virus 2007 and upgraded to Lavasoft Personal Firewall 2. For some reason, the firewall is blocking Norton's Live Update...but not in the normal fassion. I'm not given an opportunity to create a rule. What happens is this: when I run Live Update, I'm told that Windows Installer cannot be accessed, and that it needs to be reinstalled. If I disable Norton Firewall v2, then I can use Live Update, but the GUI is is different...downgraded in quality. I don't understand what's going on, only that i think it has something to do with either NAV 2007 altering the process memory of an application, or the new Anti-Leak feature. In the first firewall, there was a place where you could list programs that were allowed to alter other applications' memory, as well as a place to list programs that could start hidden processes. I can't find this in the new version, or i would add "LUCOMSERVER_3_2.EXE" to the list (but which list, I don't know). Has anybody else had this problem? Can someone help me? This is a little over my head. I had no idea that NAV 2007 would come with a small firewall of it's own (Anti-Worm), nor did I expect these programs to be so incompatible. When they're installed together, nothing can use Windows Installer (msiexec.exe). What's going on?

spatty12
spattyemail@hotmail(remove this).com
rekma
I do not why, but I have a similar problem accessing windows installer while LPFW 2.0 is running, in 1.0 version is everything fine. And that`s why i am still using older version, because newer is slower and I have many problems using it, e.g. i can not run Windows Update...
LS CalamityJane
Hello Spatty,

We recommend that you shutdown and uninstall any other firewall software before installing Lavasoft Personal Firewall on your computer.

Your problem appears to be that you are running both firewalls at once and you really need to disable the Norton firewall if you are using the Lavasoft Personal Firewall.

Check with your Norton product manual or information on how to disable the Norton firewall feature.
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